Compuware Vantage vs ManageEngine
Hi ManageEngine, Good day! I came across this software named Compuware Vantage similar to which of ManageEngine OPManager, NetFlow Analyzer and Applications Manager. What would be the advantage of ManageEngine against this software in terms of key features. I hope you can enlighten us with this one. Thanks, Ella
Service Desk Plus 7.6 and Terminal Station
SDP, doesnt seem to pick up terminal stations in our environment. Can something be done to have SDP scan terminal stations and add them as an asset or would we have to manually add all those stations into SDP. Thanks in advance,
requester information
Hi, i have a trouble I make a new requester and add him to "Site" Company 1 (for example) When i create a new request(ticket) the field "site" always default with value "not any place"and doesn't change to Company 1 or any other automaticaly. Is there any way to fix it or maybe i did something wrong? Thanks
Global View Graphs not working
On the Global View - the graph for "This Week" is not working. All other graphs show up fine and without delay. "This Week" will either show as a blank box or will not change from the previously viewed graph. We are running SD+ Version 5.5.0, Service Pack 5502. Thanks.
How to monitor DELL PowerEdge Server Hardware through OpMan
Hi All, How we can monitor DELL PowerEdge Servers Hardware in OpManager? We have Dell PowerEdge 2850, 2950, M600, M610... etc. We have got the Idea from forum to use MIBs, we have downloaded the same but how we can use these to monitor certain hardware parameters? .::[ashX]::.
OpManager - Running on a VM
Hi (This is similar to a Netflow Question on another forum) I am looking at upgrading our OpManager to the latest versions via applying service packs etc. Before i proceed with this, can you tell me if it is possible to run OpManager on a virtual server in VMWARE. I have been looking on the website to see if you have any instructions etc for this or whether it is supported. We are going through a virtualisation project at present where we are removing physical servers and replacing with virtual servers.
VMWare monitoring?
Hi Guys, This is my first posting on this forum and I'm hoping that someone could help. I'm in a siutation where I had to take an older physical server to setup in our DMZ environment as a VMware vSphere 4 server. All is well but now I need to setup some monitors for this server so that I am notified if ever there would be a disk failure, high CPU usage, etc. The server is a HP Proliant DL380 G5. Any ideas of how I can setup monitors for it?
Real time graphs not updating
Hello, Running Opmgr 8721, I have setup a dashboard with a number of Real Time Graphs for some .net CLR wmi counters and they have stopped updating even though I have set the refresh interval at 5 seconds. Please advise. Thanks.
Database fields and Application fields should match in SDP asset application
I've noticed that the field names associated with assets in many cases do not match between the application screens, export screens, import screens and database. (For example, is it an "Asset Name" or a "Resource Name"?) I would like to see continuity throughout the application and database. Anyone else?
Omitting custom fields from the Bulk Edit Requests box.
When changing the details of multiple requests, you also get all the custom fields that are set up for requests. This is the page - BulkEditRequest.do Is it possible to mark custom fields so they are not included in this screen? (In database terms it should be pretty easy - add a field to the Custom Field to omit this field from display, and a change to the Multiple Changes page query for which fields it displays, but what do I know? :) ) We plan on using templates with lots of custom fields (lots
Proxy Server Settings
Hi, Would like to inquire if we can only add a limited number of IP address in the Proxy Server Settings? I already have 16 IP address defined. And now I am trying to add another IP address but can no longer add it. Your help would be greatly appreciated. Thanks.
Input OLD event logs ????
Hi .... Does anyone know if this application can import OLD collected Event logs???? I have "Thousands" of old event logs sitting on a backup drive and I wanted to create a searchable database from them. ?? Thanks Bernie F
Reading Oracle logs from a file
We have Oracle on Linux and our Oracle auditing logs to the database. We don't want to change that. So if an Oracle script writes the Oracle auditing data to a .log file or any flat file format under directory /var/log, can we use event log analyzer to read that file in syslog format or any other format?
manageengine firewall analyzer sbox
i have sbox 500 and i use manageengine firewall analyzer 7 for the logs the analyzer prompt me to set the sbox with few codes but i cant set them in sbox 500 please help
Problem with Discovery
Hi, I am testing this great application, but I have a problem. In my large network I am using the network 10.37.252.0/23 for management and when add the switch with ip address 10.37.252.255 I have this messagge "Device not reachable", but device is reachable, I have tried ping and snmp walker, I am using vers. 8.7. Why?
Text color
I cant change color of the text in any request or canned response. Settings or bug? i have 7.6
Business unit in SupportCenterPlus Eval
Hello, In first, sorry for english, I use translation google.... How do move request to another business unit. Example : A customer clicks on the “submit ticket button” and chose the business unit "Administratif". The administrative support get the incident out of this request is not for their business unit. How to move the request to another business unit ? I would also like to see if this operation can run: We get a call center that the incident, then categorizes and upload to the business
ESX Stats unavailable for custum period
Hello, We have OpManager 8721 and I like to know if it's normal that stats for new monitors (CPU, Memory, Disk, Network, ...) are unavailable for custum period? For example, if I take an ESX device and I click in "Disk" tab and select report "Disk Write Latency", I have only stats for last 12 hours in the graph and if I click in the graph, I have last 24 hours. But if I try to click in "Edit Report", I have not options. It's blank. The same problem is in Performance Monitors on VM's for CPU and
Reporting on SLA's in SD7 Enterprise
Reports very poor for actually running a service desk! I need to produce reports showing how the desk has performed against it's published SLA's for the various functions. Now that we are playing with SD7 Enterprise, i'd expect to see some better reports in there, alas no. How can I achieve the following? 1/ Produce a report that shows all the members of the desk and whether they have closed of requests within the published SLA 2/ Generate a report showing how many Service Requests, Incidents and
customize color of portal for logged-in users
Hi there, I know it is possible to customize the colors of the portal for non-logged in users, but shouldn't it also be possible to make the customization for users once they have logged in. Currently, when the customers are on the login page it is one color, and then when they log-in the whole color scheme changes. this is confusing for the customer and projects an unprofessional image for our company. Is there a way to modify these colors?
Change browser title
Hello, Running Opmgr 8720, how do you change the browser title from "Opmanager" to say "Opmanager - New York"? Thanks!
End of Year reporting: please help adjust query
I have a working query that shows me the total# of Request and whether they met the SLA for the running and last quarter. I want to get this data for all of 2009, on a per month basis. Could someone show me how to adjust this to given me January, then Feb, March, etc? Thanks, SELECT COUNT(wo.WORKORDERID) 'Total',(SELECT COUNT(wo.WORKORDERID) FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN WorkOrder_Threaded wot ON wo.WORKORDERID=wot.WORKORDERID WHERE wot.WORKORDERID=wot.THD_WOID
OpManager 8721 issues
Hi, We have recently completed an upgrade to the newest version of OpManager 8721 and have noticed a few issues. Our customised Business Views are able ot be displayed any more and result in a blank page with the word "Error!" on it. We have Exchange 2010 servers that are not detected as Exchange 2010 servers and instead classify as Windows 7. Even after removing them from OpManager and re-adding. Cannot edit Business Views. Integration with Service Desk still not working correctly Servers are not
OpManager 8721 - Integration with SD+ Not Working
Hi, After patching OpManager to 8721, when trying to view Asset Detail in OpManager (which should then connect to SD+) I am receiving the error: Unable to fetch Asset Details from ServiceDeskPlus,hence displaying Asset Details from OpManager.Trouble shoot Trouble shoot: Check whether the device is added in ServiceDeskPlus Check whether the ServiceDeskPlus Server is running SD+ is running. Is this a known issue? Thanks
Distribution List corruption
Hi there. We are evaluating ADManager Plus version 4.4.0 (Build no: 4412) and we think we've uncovered a bug in the product. When we try and manage an existing distribution list and add a user to it, ADManager Plus seems to corrupt the distribution list and all emails to that DL bounce. We've tried this several times and every single distribution list we touch ends up being corrupted. Is this a know issue? Can I provide any additional details for a resolution? This is a show stopper issue for
Need help
When will be the new version of ServiceDeskPlus will be released
AS400 logs in ELA evaluation edition
Hi How can I import IBM AS400 on a ELA evaluation edition? I couldn't see an option for IBM AS400. thanks Israel.
OpManager NetFlow Plug-in (8500) now supports Advanced Security Analytics Module
Hi All, We are glad to release the new build for OpManager NetFlow plug-in which now supports Advanced Security Analytics Module. Advanced Security Analytics Module (ASAM) is a network flow based security analytics tool that helps in detecting network intrusions, using the state-of-the-art 'Continuous Stream Mining Engine™' technology, and classifying the intrusions to tackle network security threats in real time. CLICK HERE to know more about Advanced Security Analytics Module. CLICK HERE to download
Restore Issue - 7611
Good morning, I'm attempting to restore a database file from our live SDP server to a DR SDP install. The Live server is running a SQL 2008 database, while the DR site is using MYSQL. I'm pretty sure I managed to do a cross platform restore, but I am receiving this error when I attempt to do so. Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. E:\ManageEngine\ServiceDesk\bin>restoredata ********************************************************************************
Software Deployement
When You create a configuration with applications added to it. If after installation you remove one of the installed apps, will they get redeployed? If not is there an option to have the agent check if he misses an application and if so redeploy it? Thank you
Login Page ServiceDesk Plus 7.6.0
Hi, I use ServiceDesk Plus 7.6.0 and I want to customize the login page.... I only want a form with the essentials to login, I already tried many ways, like copying old versions html but it always goes wrong. I change in xml and it points to right page but it never logins correctly, sometimes it even start to loop in login page. Can you give me the right html code of the form please? Maybe it is a dumb question but I really cant do it. Thanks in advance.
When can we expect a Unified agent - Auto select distribution servers?
Are there any plans to build a smart unified agent that will aromatically select the closest distribution server? as the current distribution frameworks is really useless unless you only support desktop computers? EPO does this currently and it works fantastic, you only need to install one agent and it selects where to get its updates from depending on what subnet you are on / Ping times.. etc.... I would assume that the majority of companies using Desktop Central have a large laptop workforce
remove bad snmp data
i have an snmp monitor that typically reports 0-40 units. when the device rebooted in reported a HUGE number that is throwing off the historical to graphs considerably. i would like to remove that large number so opmanager has accurate historical reporting. screen shot is below to help illustrate the issue. thank you for your time.
when is the new version of servicedeskplus is released
when is the new version of servicedeskplus is released
Unable to upgrade Service Desk Plus
In our company we have a SDP Version : 7.5.0 Build 7500. I tried to follow the upgrade procedure described at http://www.manageengine.com/products/service-desk/service-packs.html . But it simply fails as it says the service packs are not compatible. What to do now?
Not importing new data from AD
Hi, When i change any user information on AD and then import them to SDP the changes are not appearing on sdp clients. I'm using 7.6.0 Build 7611 MySQL Thanks
Get all my requests via API
Is it possible to get all requests assigned to me via the API? ex: operation=getRequests&user=jorn returns a list of all requests If not, is this something that will come in near future?
Windows Service Monitors Availability
I have encountered a problem with our reporting on Windows Service Monitors. I have loaded the hotfix 8721 hoping that it will fix the problem but the problem is still there. I need this report for my monthly reports which is creating a lot of problems and taking a day to give the report through. It happens when you do a report for all devices on a last month period and exporting it to XLS or PDF (Please see attachment). The report shows fine when you run it but as soon as you export it the Columns
MSSQL query Report
Report for percentage of completed requests by group,level and technician
Selfmade notification rules
There should be a possibility to create you whole own notification rules. For example you have 10 diffrent groups that all should get diffrent Emails for diffrent Requests and Problems. So group A ist just doing Router stuff, group B just VoIP stuff and so on. Well with the actual possibility of the notification rule system it is not possible to do so. Sorry if my English isn't the best att all, but I hope you do understand what I mean. Best Regards Thomas
Next Page