Business unit in SupportCenterPlus Eval

Hello,

In first, sorry for english, I use translation google....

How do move request to another business unit.

Example :

A customer clicks on the “submit ticket button” and chose the business unit "Administratif".
The administrative support get the incident out of this request is not for their business unit.

How to move the request to another business unit ?

I would also like to see if this operation can run:
We get a call center that the incident, then categorizes and upload to the business unit ... good thing that could happen if the applicant does not know which business unit to send its request.

Best regards

Michel