Queue System implementation
There should be a queue system in Servicedesk Plus and Service Desk Plus MSP. For exmaple you have 5 or more diffrent departments in you company and each department works on diffrent Problems or requests etc, then it would be very usefull, that you have tohe possiblity to send the ticket in the queue of the diffrent departments. If you see it this way: Department A works just on Routers, Department B works just with VoIP and so an, then those departments should not be albe to see, what is going on
Remove Manage Engine Link on Web Portal
Is it possible to remove the Manage Engine Link on the bottom of the Web Portal? Customer Help Desk Software by SupportCenter Plus
Link to Merged request should point to the new request ID
When a request is created, an email is sent to the person creating the request. e.g. http://helpdesk/WorkOrder.do?woMode=viewWO&woID=1000 A second request is later created with a link of: http://helpdesk/WorkOrder.do?woMode=viewWO&woID=1500 These two requests are merged. Both these links above should link to the Merged request (ID 1000) However, the second link does not work as the request no longer exists. My request is that the software allows both these links to open the merged job.
Problem Start Fetching Mail
Since upgrading to build 7611, the system is no longer fetching mail, after re-starting the service it stil will not fetch mail and the service stopped. Does anyone have any suggestions, thanks.
Help with MIB's
I am having trouble understanding MIBs. I have a Liebert UPS that we are trying to monitor. SNMP is working properly, but none of the monitor respond to test and none of the dials work properly. I have uploaded all of the MIBs that I got from Liebert in the order that they specified and I still get nothing. Any ideas?
Event Log Alerts - Email Only??
Hi I wonder if you can assist? Currently configured is a number of Event Log rules that will capture security events such as account lockouts, accounts deleted etc. Each time these are spotted on a server they appear as an alarm in the alarms page, as well as email an address due to a configured notification profile. What i would like to be able to do is to continue to spot these events, for this to then trigger an email alert but not show up under the alarms section. We have suffered with conficker
"Some Stray Entries found for this device"
Hello, Running Opmgr 8720, trying to add an ESX 3.0.1 host, getting this error. I have removed any virtual machines that were previously discovered. Please advise. Thanks.
Remote control firewall
I am receiving an error that "firewall is enabled" when trying to remote control into some of our computers. When I turn off Windows Firewall, it works. Inventory scanning and configurations work fine. What ports/files need to be opened on the client side? Also- what agent is best for managing laptops in a VPN environment. We are not going to connect to them unless they have a inside address.
Pre-install script does not work
Trying to install MS Office 2010, using a pre-install sript to determine if it is already installed. Using script from MS which is for group policy deployment. It returns an %errorlevel% = 0 if it is installed and =1 if not. I set the pre-install script settings to continue install when a 1 is returned. This does not work, the install starts either way. I have modified the script to reverse the %errorlevel% returns as 0 is not installed and 1 is installed, and modified the settings for pre-install
Convert from SupportCenter to ServiceDesk
G'day, We would like to extract all of the Users and Requests for a specific Account(Customer) from our SupportCentre, so they can be imported into their new SupportDesk. Can you advise if this is possible, and if so, what the procedure would be? Rgds Ben.
assigning contacts to contract expiry notifications
Hello, I am currently adding contracts to accounts and configuring notifications for contract expiry. When i do this i initially can only select Support reps, but i want to be also able to assign account managers, and contacts. then if i click on Edit, it gives me the option to add account managers and contacts. However when i do so and then save, the emails do not show up in the Notify To list. This seems like a bug to me?
Incidents Remaining is 0 in a Incident Based support type by default
Hi Support, I've created an incident based support type (10 incidents) and added it to a test contract. After adding this support type to the contract I see: Incidents Used 0 Incidents Incidents Remaining 0 Incidents Why the incidents remaining is 0???? See attached picture. Thanks in advance, Roberto.
Users mail box rights
Hi, I am trying to view who has access to a certain mailbox and unable to. I have read here to do it through the AD Explorer but I just can see anything to do with full access permissions here. Can anyone help? Thanks
Getting Really Annoyed With OpManager Distributed Edition
We use OpManager distributed edition as we have multiple remote sites but I am getting really sick of the problems we encounter... it is not very reliable and the lack of features and updates compared to the stand-alone edition is a real pain. Manageengine are supposed to be working on merging distributed edition into the same code as stand alone to allow both versions to release updates at the same time but the promises for this release keep slipping. Maybe it is time to look for an alternative
APM hangs sometimes
Hi, We're evaluating APM on linux and get hangs.. the procesess are running and I can see this log: 16 Sep 2010 16:37:35:199 Caused by: java.net.SocketException: Too many open files 16 Sep 2010 16:37:35:199 at java.net.Socket.createImpl(Unknown Source) 16 Sep 2010 16:37:35:199 at java.net.Socket.connect(Unknown Source) 16 Sep 2010 16:37:35:199 at com.ibm.db2.jcc.b.bb.run(bb.java:34) 16 Sep 2010 16:37:35:199 at java.security.AccessController.doPrivileged(Native Method)
Import export AD user account info
Hi, is it possible to extract/export all the fields/data of all tabs of a single or all users existing in the AD ? I have only seen an import function available in the software....
Usage reports
Hi, I would like to know to generate report on the usage of our SCP. For instance, I would like how many times users logs in to the web interface of SCP. Best regards, Allistair
WMI Not working anymore
Hi all, We have been successfully using WMI queries for quite a while now, however the account that has been used to authenticate has been disabled as it was a security risk being a Domain Admin. We have setup a service account and configured the permissions for WMI and DCOM to allow access on each server for that specific service account. When I input the credentials into OpManager and configure the server to use the global settings, the test works and both snmp and wmi passed. However when i test
cannot reply request
hi I am facing with problem that contact cannot reply their requests, they get this screen once they click on Reply button. (they just can save the message, cannot sent the message) Could you help me how to correct it? Thanks
MIB Browser: the screen refreshes very slow or is 'dirty' due to no full refresh
The MIB browser is left dirty due to slow or incomplete screen refresh when navigating or executing SNMP requests. Is there a fix for that? Thanks, Amir
Monitoring Apache Connections
Is there a way in application monitor to monitor the apache connections? I could have sworn this was in there in Application Manager 7 thanks
Is there a way to suspend alarms for a device undergoing maintenance?
We are testing...and would like to know if there is a button to select when we are restarting servers etc for maintenance?
Business Rule issue
I have problems with business rules, the problem is: I made a business rule but does not work, example of my configuration, two site, the site1 for technician1 and technician2 for site2, then I made a business rule with the admin user within site2 : Business Rule details name: monitor Match the criteria below Sender contains: "monitoring" or "monitoring@mydomain.com Perform these actions: Assign to Technician "technician2" Save the business rule, and when I download emails with the sender
CSV information merge
Hi, We are currently running SD 7.6.0 build 7604. I have about ~100 machines that are in Service Desk Asset Register, that we have had to wait an exceedingly long time to get Lease information from our Lease provider. As such I need to update the following fields; Resource Info\Vendor Name Resource Info\Acquisition Date Resource Info\Expiry Date Resource Info\Warranty Expiry Date Asset State\Asset is leased (Flag) Asset State\From Asset State\To Plus an additional asset detail field we have created;
Contracts page
When looking at Assets on the contracts page that are part of a contract it would be nice possible to see serial number and or asset number in this listing as well. Thanks, Joe
Hiding conversations from requestors.
Is there a way to hide conversations from requesters? Specifically conversations not related to the requester. Thanks, Mark
Execute mbean operation
Is is possible to execute a mbean operation at preset intervals. For example every 5 minutes. The reason for asking is that the mbean that I monitor only details the maximum time. So if the maximum time occurred 2 days ago then this value will not change until there is either a new larger maximum time or the reset mbean operation is executed. By executing the reset mbean operation at regular intervals allows me to monitor the maximum time at near real time.
OpManager integration with OpUtils
We use both products and OpMan is good at alerting when a switch interface has a problem and OpUtils is good at knowing what IP/DNS is currently plugged into that interface. Can you link the two products so that the OpMan email alerts can also provide the current DNS name on the interface from the OpUtils database? -Thanks
New Purchase
In requests there are options to create a New Problem and a New Change. How about also having an option to create a new Purchase Order? Requests quite regularly result in the purchasing of new equipment and linking to the PO to track progress would be great.
Out Of Office Email
Whenever someone has an Out Of Office auto reply to something, like to a new Solution notification email, Service Desk Plus logs a new job. How do I stop Out Of Office emails being logged as new jobs? It's ok when they are added to existing jobs as that is useful information. I just don't wan tthem logged as new jobs.
script for sun os
hi all! i can't make script for sun os i have one server sun: 192.168.0.4 user/password: root/root Mode of Monitoring: telnet Command Prompt: # i connected to server but not run script script: Display Name: check_cdr Script Location: Remote Server 192.168.0.4(root) Script to Monitor: /check_cdr/check.sh Execution Directory: /chek_cdr/ Output Settings Output File: /check_cdr/cdr.log String Attributes: date Numeric Attributes: server1 Delimiter: = -->> but script not run (no creat file cdr.log)
AppManager 9 in Linux
I installed AppManager trial edition in Ubuntu 64, but it's not starting well, I'm getting "Error in initializing relational classes in Topology Module. Please refer the log files for more details" In the logs I get for example this kind of errors 15 Sep 2010 23:31:36:245 Starting up as Primary Server and correcting the Server information in the Database. 15 Sep 2010 23:31:38:426 Exception while starting Tomcat. 15 Sep 2010 23:31:38:440 java.lang.ClassNotFoundException: org.apache.tomcat.startup.Tomcat
ManageEngine - VM Health Monitor Free Tool
We take immense pleasure in announcing the release of ManageEngine VM Health Monitor Free Tool. VMware Monitoring tool provides an exclusive ESX ⁄ESXi monitoring in a desktop tool dashboard that shows the resource utilization of the virtual server as well as CPU and memory utilization for each guest OS on the ESX ⁄ESXI server. The dashboard quickly shows how many virtual machines are present, how many are powered on⁄off and suspended, with each virtual machine’s allocated CPU and Memory are presented
Enquiry on reading the raw data in Archive zip file
Dear support, Dear all Is it possible to review the raw data / sys log that is being archive in the zip file under \cold\ folder? What tool can i use to read the raw data? Thanks
Unable to remove old fibre switch port monitor from database ?
we are using IBM BladeCenter with Brocade Fibre switches with Virtual connection capability. I set up SNMP monitor for swFCPortOpStatus ( .1.3.6.1.4.1.1588.2.1.1.1.6.2.1.4.* ) in Opmanager to monitor active ports incase of failure. Later I found that I can have a better monitor by using another OID. so I remove the old ones and put in the new OID (swFSPortPhyState, .1.3.6.1.4.1.1588.2.1.1.1.6.2.1.3.*). Out of the six switch monitors, only one works and the other 5 still remembers the old OID and
AppManager on RedHat stops sending notifications
Hi, I have the AppManager runining on a RedHat box, but after a couple of days I stop receiving notifications. I just restart the service and it starts working again. Have any body had this problem before? TIA
Windows Performance Monitor Thresholds Deleted after Upgrade to 8721
After we upgraded to 8721, the threshold for all the performance monitors blanked out.
how to get disk utilization chart on linux servers?
I can't seem to get the pie chart to work with the linux servers. I have been testing the monitor and it fails but if I do an snmpwalk manually for that oid it works just fine. Any idea why its failing?
Production Experience
Hi there, We are about to go into production with SCP. If anyone has any experiences they would like to share it would be helpful im sure (positive and negative). Does the software accomplish what you had hoped? Do you find it to be buggy and difficult to manage? Im exited about using teh software in the field, even though it seems a little buggy as I get it configured (and the data migration is a nightmare so far). Still, im positive overall about the software and Im looking forward to seeing
copy solutions
Hi there, We are using the Solutions as a Documentation Center for our Customers. We use teh topic templates to create different topic views for the various releases of our software eg. release 1.0 topic has all the solutions/attached docs associated to it. When we release 2.0 version of our software i want to create a topics view called release 2.0 that would include many of the same solutions/attached docs as release 1.0. For this reason it would be great to be able to copy solutions to new
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