Business Rule issue
I have problems with business rules, the problem is:
I made a business rule but does not work, example of my configuration, two site, the site1 for technician1 and technician2 for site2, then I made a business rule with theadmin user within site2 :
Business Rule details
name: monitor
Match the criteria below
Sender contains: "monitoring" or "monitoring@mydomain.com
Perform these actions:
Assign to Technician "technician2"
Save the business rule, and when I download emails with the sender monitoring@mydomain.com not attached to the Technique2.
Why this? be doing something wrong
Sorry if my English is not the best, it is not my mother tongue
Sorry if my English is not the best, it is not my mother tongue