Incidents Remaining is 0 in a Incident Based support type by default

Incidents Remaining is 0 in a Incident Based support type by default

Hi Support,

I've created an incident based support type (10 incidents) and added it to a test contract.
After adding this support type to the contract I see:

Incidents Used             0 Incidents
Incidents Remaining     0 Incidents

Why the incidents remaining is 0????

See attached picture.

Thanks in advance,

Roberto.















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