netflow analyzer 8.5: shedule configuration error
i have downloaded the evaluation version of netflow analyzer 8.5 i was really impressed, but then noticed an error on the schedule reports menu !! actually when a want to add a new shedule it seems like the window is bugging, and nothing changes after i click 'SAVE'. so i want to know if these error will disappear afert getting my lisence. because this application is really important to me
BlackBerry Server Monitoring
I know the question has been asked here but I didn't see much of a good answer. I am evaluating OpManager for a client and they would like BES Monitoring as well; when I discovered the server, it did not "add" BES as a service so I assume this is not "out of the box". If not, how can I add the monitoring to get performance stats out of the BES processes? Please get technical. Thanks, Bob
Netflow plugin
I set up a router to export flows before I added the snmp community string to the config. So the router name is showing as the IP address and the interface names are IfIndex1 and IfIndex5 while viewing in the Netflow plugin. I added the snmp string to the router config, and discovered the router in OpManager. The interface and router names appear fine in OpManager, but they still show up as IP address, IfIndex1, IfIndex5 in the Netflow plugin. I want the descriptive names in both OpManager
Oracle MIB
Hi guys, Is there anyone please share me the right Oracle Mibs? Thanks,
Feature Request - Add attachment to resolution
Please consider adding the ability to attach files to a resolution. If someone sends me a file that needs to be fixed as an attachment to their request, I should be able to attach the repaired file to the resolution. I know that you can add the resolution as a Solution entry and attach files there, but I would prefer to attach the file to the resolution in case the file is private and shouldn't be accessed by everyone.
CPU utilization alarms on multi-core processors
Since we upgraded to the most recent version of OpManager (8.7, I believe), CPU utilization alarms are sent for each processor core, so I'm getting 8 alarms for a server with two quad-core processors. The previous version just sent an alarm based on the aggregate utilization for all CPUs on the server. Is this configurable in the new version to revert back to the previous way of sending one alert?
Two Problems With 7610/7611
Hi, I have two more problems to report with the latest version of the SD. When I have no browser windows opened, and I open a link to a request eg http://<server>/WorkOrder.do?woMode=viewWO&woID=5195 My browsers are seen to redirect me to here https://<server>/HomePage.do?SkipNV2Filter=true If I open subsequent links I am brought directly to that link without getting directed. Can this please be resolved as it can be tedious having to open the link a second time.. ---- The second issue I notice
multiple assets with different costs
Hello community. I just got stuck while trying to add some products: When I enter the price and other details on the 'vendors'-tab, all information on other products will be overwritten. E.g. let's have a mfp bought at vendor a for 3.000$. Now I add a router bought at vendor b for 250$. After checking the mfp I recognized it also has vendor b and 250$ entered. Same with the scanned assets (PC for example). They all have the latest entered information regardless to which product I entered it. Can
Import devices from OpManager
We are currently evaluating Deviceexpert and have a large network with 100+ sites each with their own class C network. We are using OpManager which all of our devices are currently loaded. Is there any way of not having to setup each device again? Also we would like to only have to add a new device once in either opman or Deviceexpert as it seems like there will be alot of double entry.
Windows 7
Has anyone been able to successfully test Desktop Central with Windows 7, yet? I'm in the process of doing now, and i'm running into issues with scanning the system for patches.
Business View Restrictions
When I create a read-only user and restrict them to a specific business view (which we use to allow our hosting customers to see the status of their devices), I can still see links at the top right of the page such as: About (shows our company name and license details -- I don't want a customer knowing these) Register (allows them to upload a new registration file -- I do NOT want this to happen!) So, how can I stop those links from showing up when it is a "restricted" user?
Telephone Directory Report
We are using the Self Service Portal in AD Manager Plus to allow users to search AD for a Telephone directory. We are using multiple OU�s in AD for data. One or two contain User Information and another contains Contacts Information. We require a report which can be used to print a hard copy of the list for notice boards etc. Tony George
I need a query...
Hi , I need this query : Tikects open in previous moths | Tickets open in actual Month | Tickets open in every day of actual month | For example , that's the table that i needed : Previous Mont | Actual Month | Day 1 | Day 2 | Day 3 | Day 4 | ...... Raised 80 7 4 3 Closed-Resolved 90 9 7 2 Backlog 70
Help with creating reports based on fields
Currently we are using Service Desk to manage request and need to create some requests based on data we've collected in our tickets, something like the below: 1- We have created a location drop down 2- We need reports that: a. Mean Time of time ticket opened – minus time ticket received per month per LOCATION (custom field as per your suggestion) b. Mean Time time ticket closed – time ticket opened per month per level per location (custom c. Mean time time ticket closed
Adding Calculations in a custom report
I have been asked to create a SLA report that calculates the amount of time spent on each request, and how much time over or under the SLA each request was, in addition to the average time spent per request, and the Minimum and Maximum time spent on each request by tech. How can I add calculation to a custom report? I have tried doing this through Crystal Reports but the date/time fileds (i.e.CreatedTIme) display as a large number, not any date/time format I am Familiar with. Anyone have any ideas?
Netflow Analyzer stops displaying data after 4 minutes
I just installed Netflow Analyzer for linux (SLES) and it seems to collect data for about 4 minutes then stops. All graphs and stats go back down to zero. Netflow seems to be flowing and the resources on the server are very minimally utilized. If I stop and restart Netflow Analyzer it will again work for ~4 mins then stops. Anyone have any ideas or similar problems?
Assets Module - Bar Code Field & In Store w/ Dept Assign
Hi, We'd like a couple of ammendments to the Assets Module if possible: 1. When creating Workstation Reports, you cannot currently select the Bar Code field (You can for Resources). We'd like to produce Asset Acquisition and Disposal reports which will require both Serial Number and Bar Code (our organisations Asset label). 2. Bar Code is not available as a column in the Assets - Workstation List View. This would be handy as we have independent asset labels as physical identifiers. 3. Currently a
Spell Check improvements
HI Everyone, I have two feature requests that might be useful. I've looked and can't find them in the actual service desk application. 1. Spell check as you type. If there's a way to get it to highlight misspelled words similar to how Office Word does. I'm no programmer so I don't know if this is a browser thing more than Service Desk itself. I know Firefox does it using service desk, but the majority of our users still use Internet Explorer. 2. Spell check before the ticket is closed and the resolution
Email template?
When a customer is sending through an email request, would it be possible to provde them with a template or xml form for them to send through to us so that it pre-populates some common fields (like 'product', 'issue type', etc.). This would save the issue from having to log in to our support site to log a detailed request. It would also save our support staff from having to constantly EDIT a support request to put in some basic fields that a user can do. Also.. we want to make it so some of the applications
Question about deploy patch
When I deploy a patch from microsoft .. ?? I do the deploy of which I've been down before, or if they are not necessarily downloaded are downloaded and deploy does??. It would interest me first. 1 I think a group of test patches and do not give me problems two days will apply to the rest, but only these patches. If you do not want to leave new patches are applied. Thanks When I do a deploy of the patches of Microsoft ..??? I do the deploy that I have down previously, or necessarily if they are not
Remote Office Agent Details
In a Remote Office, will the Desktop Central Agent Details report the Name/IP of the main DC Server or the Distribution Server? Thanks - jsbac
Uninstall software from Inventory Tab
When will the Uninstall software from Inventory Tab be added in to Desktop Central I saw someone else ask this questions over 2 years ago and the response was it is on the road map. How long does it take to bring something from the road map to production? I don't want to invest my companies money in a product that takes years to update. Thanks
GINA/CP Installation failure
When trying to perform the GINA/CP Installation on some Windows 7 and Windows Vista machines, I receive this error message: Couldn't copy ADSelfServicePlusClientSoftware.msi to UCADMIN$System32.The filename, directory name, or volume label syntax is incorrect. I had no problem installing on my machines (XP and Windows 7). Any thoughts?
Virtual Devices under Infrastructure Snapshot - cannot be found
Hello, Using OPmgr 8720 with the Vmware add-on. Under infrastructure snapshot, it shows 9 Virtual devices, but I can't find them anywhere. They are not in the Top VM's or All Devices lists. When I change a server to a virtual device, it adds to the total of virtual devices, but still doesn't show up anywhere. I have uploaded the logs. Thanks.
Using relative dates in custom views.
Gents I have been trying to use custom views recently, and the date selection is somewhat limiting. How do I create a view like: All Closed Cases this week? Tickets where creation date is this month? Your help will be appreciated. David
Can't get login credentials working for pix it keeps stopping at Enable Password Prompt
I set it to debug and did a save and test credentials to attach the log files for you in advance it's too big though. I'll send it to support@ email instead.
Preventive Maintenance schedule
We would like to see some more advanced calender logic for the Preventive Maintenance schedule. We have some tasks that repeat on say the last Sunday or first Friday of every month or every other month. Since they are based on days of the week and not dates of the month we can't get them added correctly.
Feature enhancement on Holiday Schedule
It would be nice to have more options for Holiday's. Here in the United States we have several holidays that are not on the same date every year. For example Thanksgiving is the 3rd Thursday of November, Labor Day is the 1st Monday of September. Currently we can't add that as a recurring holiday since that date changes every year.
help interpreting traffic graph data
I am not a technically oriented person, but have been tasked with helping resolve ongoing utilization issues with a fairly large circuit. I have looked online to try and understand what the attached traffic graph is reporting, but would like feedback from experts so that I ensure I am not misunderstanding. The speed is calculated at 14.97 Mbps. The vendor for this service is claiming that utilization of the bandwidth is hovering between 70-80% per day (and if you add the averages for the week depicted,
How do I add custom PNG objects to my Map View?
Hi While setting up my MAP view I wanted to show my Cisco3750 switch, but the only PNG available is the Cisco 3200.png Is there a way to get more devices (cisco 3750) so my map view is accurate? If so, how does one go about adding it. Thank you Jim
keep getting login page when i change tab servicedeskplus and desktop central
Hi all i sign in to either of these newly installed software packages and i keep getting the sign in page every time i change tab - why is this - i am using IE8 and the software is installed on a 2003 server thanks in advance JH
Support for application logs
Hello We are evaluating curently your product and have the following question: Does the ELA also support logs from applications which produces log files; if yes, which format is required? Thank you.
OpManager Phone Escalation
Does anyone have experience or know of a way to make OpManager call a phone (Instead of SMS) and read out a alert?
Response Times
Hi, would someone please clarify how exactly the response times are calculated for each type of monitoring in Applications Manager? What is the process involved? From what I've read, for Database servers the response time is the time taken by the Applications Manager to establish a JDBC connection to that database. For Services, the response time is the time taken to connect to the port, execute the given command and search the string. Could someone please provide the process involved for calculating
Sub Groups in Reports
Is there any way to have a report with Sub Groups? For Example, I would like to pull off a report for calls logged against a certain Category. I would then like the same report to group the Category by Sub-Category and then again by Item
FAILURE:Unable to execute report:I/o error writting PNG file
when ever i try to run a new or old report it sgives me an error saying FAILURE :Unable to execute report : I/O error writing PNG file!... please help me out
Add miles
Hi We are now about 30 technicians using Service Desk Plus Each case is an invoice to the customer base. But that function similarly to the time that engineers have done on the matter would need to be able to add mileage and a price on what each costing mil. Is it possible to develop? /iS
Escalations in SD+ 7.6 (7610)
Good day, everyone! Is there any way to do the following: Several Groups of technicians (for example, NetworkEngeneers, Support, SystemAdministrators, DBAdmins), each has it's own "Chief" SLA to be defined: " If resolution time is elapsed then escalate: Enable Level 1 Escalation Escalate to _CHIEF_OF_A_GROUP_ Escalate after nnn minutes " So, when request is assigned to a specific GROUP, and group does not "responds" in specified time THE CHIEF of this group will be notifed.
Scanned Software Serial Number Location in Registry
I would like to be able to tell SDP the registry path for a given piece of scanned software's serial number. For example: SDP scans my domain and finds copies of Software1 installed. I would like to be able to tell SDP that the path for Software1's Serial Number is located under: HKLM\Software\Software1\snSoftware1\key Then, the next time a scan is run, SDP can pull the Serial Number for Software1.
Error occured while discovering the ESX - ESX Host 3.5 - AGAIN
Hello, This issue continues to happen. When will a fix be issued? I uploaded the log files to upload.adventnet.com. Please help. Thanks.
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