Juniper Netscreen
Does someone know if there any way to let a Juniper with ScreenOS report Netflow/J-flow to the Netflow Analyzer. I've searched the internet an suspect that it isn't possible. But may be someone has an alternative? Thanks in advance, Ed Martens
Monitor seems alive but it's not collecting data on APM
Hi, We're testing APM on a linux server, sometimes a host is active (green) on the map, but without data because there was an error when connecting to the real host. Question: How can I know if a host has lost connection or is not collecting data from the business view? Maybe it should show gray instead green color. Thanks
Question about backup APM.
Hi, Is possible to make a backup of APM, without shutdown the application, using mysaldump command? Thanks. regards. Israel.
MySql Server is down
Hi, The monitor for the Applications Manager MySQL database server (created automatically when Applications Manager was installed) shows the following error: MySql Server is down. Error Message: Unable to connect to any hosts due to exception: java.net.ConnectException: Connection refused: connect The execution of MySQLDebug.bat displays the same findings. Applications Manager still continues to monitor our systems but e.g. we are not able to delete monitors anymore. What do we have to do to solve
APC PDU Outlet Status
the following entry in the POWERNET MIB: .1.3.6.1.4.1.318.1.1.12.3.5.1.1.4 shows the status of all 24 outlets on the PDU i can use the instance (e.g .1.3.6.1.4.1.318.1.1.12.3.5.1.1.4.1) to get the status for outlet one which is either OutletStatusOn(1) or OutletStatusOff(2) my question is this: i want to monitor all 24 outlets on this PDU for a change. For Example if outlet 2 is currently off then gets turned on i would like an alert to that effect as well as the reverse if it is on then goes off
failure to search for users in AD
Hi all, I had this working but I have now changed my DC. I have put in the new DC's name and now the system just hangs on the connecting to ActiveDirectory server when I try looking for new requesters. Is there anything else I need to do? Thanks Martin
Backup and Restore "7.5 to 7.6"
Hi Folks, is it possible to restore a 7.5 backup on 7.6 SDP ? I tried it, but it didnt import anything, I did it the right way, backup 7.5 server take the backup file to the 7.6 server, run restoreData.bat on 7.6 server, after shutting down the server, and does it backup requests and assets and configurations ?? or what exactly ? thanks
Adding a view fails
Hi Has anyone run into the following error when adding a view to SC, I pick a condition with support rep as a requirement for requests, but adding the view fails, if anyone has seen this and knows what it is a reply would be greatly appriciated, otherwise I'll have to take it up with support, my level is build 7511. Kind Regards Stefan Thor Hreinsson type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException:
Don't flag laptops that fail scans every day! They're just out!
I get a worryingly high number of failed scans showing up every day on the Assets view because the machine is a laptop and is currently out of the office. Is it possible to set workstations so it will only flag them (and add them to the "Workstations Failed During Scan" total) if there has never been a successful scan (as the settings/credentials may be wrong) or if it fails a predefined number of scans after a successful scan? Is there also any way to have a "last successful scan date/time" field
Permissions for one group to assign another group tickets
Is there a way to adjust persmissions where members of a group can only assign tickets to another group and not to individuals. We have members of our Help Desk that assign tickets to individuals of a tier 2 group instead of the group itself. The problem is that the person they assign it to may be on vacation and the ticket won't get looked at until they return. I would like to prevent that from happening.
Maps>Network Views>Networks Map Always Gives "Sorry! An error occured"
Pls see attached image...
OpManager Billing versus Netflow Analyzer?
I notice that OpManager has Bandwidth Billing functions, are these the same as what's in the Netflow Analyzer product or more enhanced or less? we are looking for a single solution to manage IPAM, Network and Bandwidth Billing for our clients ideally a single solution would be good but i couldnt see any IPAM function in OpManager so im assuming we need to use OpUtils and Netflow Analyzer themselves, which we have already been informed cant tie into each other?
Remove overdue flags from customer portal
Good morning today, I have a questions about the red overdue flags that are shown in the request overview screen. We really want to remove the flags from our customer portal if that is possible. We find it very useful for our own overviews, but don't want to emphasize the over due's to our customers. In an older post I read how to change the flag icon, so I'm guessing I can remove the flag from the customer portal and our overview all together, but that's not the goal here. If anybody has an idea
Establish different types of accounts in support center plus
Hi is it possible to establish different account types in support center plus? in other words can i have a sort of choice when i create a new account to choose the type of account Type A will have certain additional details to it and type B different set of additional details to it ?
Which is best Practice? Installing the OpManager on a Physical Machine or on a VM
Hi, Which is the best practice? we have installed OpManager on a Windows 2008 machine which is physical server, if at all we want to move it to the virtual machine were in we have ESX 4.1 will there be any changes. Will this work fine as a physical server. Please advice. Thanks, Chetan Krishna
Problems with the creation "Add Custom View"
Gentlemen, When we try to create a "Custom View" in SCP from a "Request - Additional Fields" entered earlier, when trying to select the field to set the search criteria, we are failing to use search using quotation mark "". Apparently this option is disabled. Request - Additional Fields Custom View Incorrect "Select Column Data" Correct "Select Column Data" Thanks Artur Zen
Contract / SLA with different response-times and different resolve-times
Hi, i have following problem/question: We have contracts with different response-times and different resolve-times. Times during the day are shorter then times in the night and on weekend. The times during the day are not the same then the operational hours, ... For example: Operational hours: Mo - Fr 8.00 am to 5.00 pm SLA of one Customer: 7.00 am to 5.00 pm (day) -> response-time: 2 hours / resolve-time: 4 hours 5.00 pm to 7.00 am (night) -> response-time: 4 hours / resolve-time: 6 hours weekend
request notification
When someone send a request to us we dont want the system to send out notification if the email doesn't exist in the system, is that possible do that? And when i have approved the email can i then send out the notification with a button?
Execute bachtes in off-time for a monitor
Hi All, I am new to this forum and Applications Manager. I've started using Applications Manager last week and I found many fantastic features in it. They definitely suites our current needs. However, I am looking for a facility that when I define a monitor, I would be able to do something, (i.e. running or resuming a batch) in off-time or when a server is in clear state (for eg. CPU usage is less that 20 percent) do some jobs. Is there any way to execute some batches in that condition? Thanks for
Report for open requests older than 3 months
Hi all, I am trying to develop a report that will show any open requests older than 3 months old since created. I want it to be automated so will need to use a getdate function of some sort. I wrote a query in SQL that works well converting the createddate value to yyyy-mm-dd but doesn't work in ServiceDesk. In ServiceDesk I have tried using the datetolong function but it returns an error saying longtodate not closed properly. Here is the SQL query that works in MSSQL - SELECT wo.WORKORDERID "Request
How to set a snmp monitor to get a value calculated from two oids?
for exmaple: 1.3.6.1.4.1.123456.1 means total number of the value. 1.3.6.1.4.1.123456.2 is the current value. I wannor create a monitor to get the value like this: (1.3.6.1.4.1.123456.2 * 100 / 1.3.6.1.4.1.123456.1) Or I can create two monitors to get values of those two oids separately. and then, how to set the config file to show the value (1.3.6.1.4.1.123456.2 * 100 / 1.3.6.1.4.1.123456.1) in the snapshot dial.
Question about Free Version
I am testing ADManager Plus on a test server using the free version. I am getting the message Could not create more than 100 users. License Level Exceeded. I thought the only limitation to the free version was you could only manage one domain?? :?:
AppManager web client and HTTPS
How can turn on HTTPS for the web client on AppManager? We're running AppManager externally and require the security. any help?
Added Support for:
Equallogic SAN Devices APC PDU Outlet Status Monitoring I would also like to see where we can design snapshot pages or at least choose what metrics show up on them. thanks!
Out of Disk Space
We have around 4000 computers that are managed. Hardware requirements are listed as 20GB for this number of managed computers. We are over 150GB of used storage and are out of space on our Desktop Central Server. How can we reduce space? All non-essential system files have been removed and 'old files' have been compressed using cleanmgr.exe.
Status Message Unable to fetch Managed Object details for the object : xxx
Hello, we use OpManager Version 8720. Today we added a VMWare ESxi 4 Server to OpManager. After changing the IP-Adresses of the Virtual-Machines running on that VMWare server, we are not able to see the details of any of those virtual-machines. We always got the Message: Unable to fetch Managed Object details for the objec: xxx Even deleting and readding the VMWare-Server and its Virtual-Machines did not help. Our Database is on Microsoft SQL Server and we run DBRepair without any success. Can you
Connection pool monitoring on Jboss 4.3
AppManager is monitoring my Jboss instance but is not showing the complete list of connection pools in the display - it only shows transactional or XA datasource types. no-tx-datasource is not monitored. Any ideas?
Monitor DHCP on Cisco Router
Hi, Did anyone found any solution to monitor the DHCP pools running in CISCO Routers? I am mostly interested in the percent or free IP of the total number of available IP. Thanks and Regards, Razvan Despa
Migrate DE to different server
HHi, Can you advise what files i need to back up if i wish to migrate DE to a new Server. Thanks
Question regarding URL Monitoring (Javascript)
Hi, I have a question regarding URL Monitoring. I want to monitor a Webinterface for a Citrix Client. I want to know if its available or not. The problem when i use the URL Monitoring is, it wont receive the real page because it cant translate javascript. The page read by OPManager is a standard "Javascript is not installed" Error Page. Is there a possibility to enable Javascript for OPManager or an other known workaround? Kind Regards Karsten Werner
Template for Cisco ACE Module (Multi Context)
First of all let me say thanks for this really great piece of code. We are currently in the process of implementing DE in a Multi-Tier Datacenter environment. We are running the 5100 Build and i am missing a Template for the Cisco ACE Module in Multi Context Mode. There also seems to be a Multi Context Template for the ASA but not for the FWSM but i guess you can use the ASA Template for the FWSM as well. So what do i have to do to get a dedicated ACE and FWMS Multi Context template integrated into
Updates and Hotfixes for 4407
Good Day My server crashed the other day and I need the updates and hotfixes to get all the info from service desk. I have the build number 5507. Please any help would be appreciated. Thanks
List all requests by a specific user
Is there an easy way to show all requests by a specific user? Currently if I want to look up an old request that I don't know the number of, but I do know the user, I create a custom filter. While not difficult this takes a couple minutes and then as to not get my custom views in the hundreds I go back and delete it when I'm done. Seems like there should be an easier way.
Performance
We are encountering performance issues when using SD+ 7611. We do have now 23.000 requests in our database and the last month we see that the performance is degrading. We already raised the max mem for the wrapper : # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=768 Our applicationsserver is a VMware with enough mem and cpu and diskspace. We almost don't see any activity on this server for the cpu nor networking Our db = mssql and we don't see there neither much activity but we see that
Viewing requests from Change Management
Currently when you are in Service Requests and add/create a new change form the request, you get a link (button) to 'View Change' associated with the original Request. When you are in Change management, it is not as simple to view the associated request. There is no link to 'view request' This would be a nice feature to be able to toggle back and forth from the request to the change and vice-versa. (I know that you can sort of view the request from change management under the incidents tab, but
Oracle support
Hello, is it possible to collect oracle audit logs? These logs are save inside oracle tables ? Anyone has an idea ? thanks
Unable to unmanage Fibre switch ports
I set up snmp monitor for Brocade Fibre switch and removed all ports not being used but Opmanager keeps showing alerts from those ports. I had remove them from Monitor and Interfaces through unmanaging the ports already. Does any one come acroos this one and have a solution ?
APC PDU Support
I would like to monitor our PDU's and set alarms for if outlets are on or off and things of that nature. How could i go about doing this?
Oracle Log format & log grabbing from database
Two questions: 1. I need to get logging from Oracle database (and not from syslog redirected using the command ALTER SYSTEM SET AUDIT_TRAIL=OS SCOPE=SPFILE;). Please let me know how to do it. Oracle 9g on Linux. 2. Can we also grab the Oracle logs from a txt file/dump file created using Oracle database scripts in Linux, Oracle version is 9g?
How to Change IP Address of monitor
i have a server that we just changed the IP address for. But cannot find a place to update the monitor's IP address. Anyone know how to do this?
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