Dashboard not working after upgrade
Hello! I just ran a test upgrade from NetFlow Analyzer 7.0 to 8.5. All of my data is there and everything appears to be working except for my dashboard. None of that was ported over and when I click to add a new widget, it takes me through the wizard and then nothing happens. It doesn't display on the dash board. If I click elsewhere and then go back to the dashboard, I have no widgets once again and am prompted to add another. I'm running Red Hat 4.8 on this machine and have tried also on
ticket number generation
How does the numbering work? We have tickets jumping all over the place with numbers. We have tickets being produced now the 1200 range and other previous to it in the 900 range. Is it department based? Not seeing a pattern yet. How is it reset?
Possible to enable Spell Check by default for all large text fields?
Is it possible to enable the Spell Check feature of the editor for all large text fields such as Description and Resolution in the Request module? Or is that something has to be specifically run by the person typing in that field? Thanks.
OpManager with more than 4000 Devices
I need to create an OpManager configuration with over 4000 Devices, so i will like to know which considerations or recommendations you can give me from the technical point of view for that amount of data. Thanks and regards.
Monitoring CPU, RAM And HD AS400 Servers.
Hello: Please can help us with the following case: We are currently working with OPManager Essential 8720 about Windows Server 2003 Standard. We are monitoring some servers AS400 V5R4M0, we have the following drawbacks: OpManager can´t detect the consumption of the CPU, RAM and Disk Utilization of the AS400 server. However, try with "MIB Browser" the RAM memory consumption by through the MIB "HOST-RESOURCES-MIB" appears the following: Test CPU. Test RAM. If the result is 5 values, OpManager also
Generate Custom CLI For Data Base HP-UX
Hi: Please can you help me with the following case: We are monitoring some HP-UX servers. These servers are installed one data base. I generate a script on the server so that by typing the command: $ sh /home/mprebel/shells/listener_monitor.sh;tail -1 lista_ora.txt| cut -c 1-2 Throw the state (If it is up or down) or the availability of the data base. For example: If the database is up, the result is "OK". If the data base is down, the result is "TN". The help that I ask is, can you please help
Turn off automatic tasks
Hi, We have a user who has left. I have deleted his accounts and am still getting some automatic requests from him via a ticket. Any idea where to go and turn this off? Thanks Rob
monitor Exchange2003 by using WMI
I used the ApplicationsManager to monitor MS Exchange2003 ,but i did not found Win32_PerfRawData_POP3Svc_MSExchangePOP3,Win32_PerfRawData_IMAP4Svc_MSExchangeIMAP4, Win32_PerfRawData_SDStore_MSExchangeISTransportDriver in root\cimv2 by using the WMI, is anything wrong with the install of MS Exchange 2003? or something i did not do ? please help me,thanks
OpManager DE error deleting device
Hi, using OpManager DE and manually added a device, that was not discovered properly; eventually I deleted it, and now i cannot add it, Entries for the device are either partially added or removed.Click [here...] to remove and readd the device No matter what I do - RepairDB.bat, wizard ( it does not show anymore but i cannot add it ) stopped and restarted probe service both probe and CS ... manually remove from db ?
vmware ESX monitoring
Hi all, We have sent a request (and followed up) to support and sales but have not had a response so i thought I would post here as well. We have just implemented VMWare ESX in our environment and would like to be able to monitor them with our current OpManger server. I'm planning on upgrading to the SP2 release tomorrow night and would like to find out how we can support the VMware ESX monitoring add-on? We have not yet purchased the add-on but wanted to first find out licensing restrictions and
How to change account that request is logged under
I am evaluating ServiceDesk Plus MSP for our ticketing system, and have come across one thing which is stopping me from purchasing the product straight away. currently have a mailbox called servicedesk@company.com which we have configured in the mail settings. And we have many aliases for each individual client/account client1@company.com client2@company.com client3@company.com On occassion we have people sending emails through to servicedesk@company.com. If these requesters aren't
CISCO IPS Monitoring In OPManager
How to monitor Cisco IPS using opManger
Compare to IPSwitch WhatsUp
I currently run IPSwitch What's Up and it has worked ok but am looking to see if they are now lagging behind in feature set. Anyone have any experience with both and have some comments? Thanks.
Move from Professional to Enterprise Version
Hi all, actually we have SDP 7.5 build 7514 Professional edition, we are planning to upgrade to the Enterprise Edition with the same version and build. Is it possible to upgrade without lost data ? If not what is the best way to so that ? Thanks
Custom SNMP monitor
I need to have a monitor for "total connections" to CISO ASA 5500 series Firewall device. I went to Monitors->Performance Monitors and selected Add Monitor. Could not found a template for this option. Then after I went to New Monitor from Admin ->Device Templates->New Monitor. I could not found a value OID for this. Could any one tell me which OID and MIB I should use.
OpManager PPT slides
Hi anyone has powerpoint slides for OpManager product presentation to share ? Thanks Po
Monthly KPI report
Hi, I've been trying to update our Monthly KPI report, along with a Last Monthly KPI report that I created. Unfortunately the report as it stands is combining the current months totals with last years totals for the same month, so I've been trying to fix that. Here's the Query that I've been using, but all I receive is an ajax error: select count(wo.WORKORDERID) 'Total', (select count(wo.WORKORDERID) from WorkOrder wo left join WorkOrderStates wos on wo.WORKORDERID=wos.WORKORDERID left join
email alerts
I am running the latest version of opmanager and its all running well, i have set up email alerts on various issues when they arise, only problem is i get emails all night telling me that every site is down, although when i check there are no alarms and nothing in the logs, so why am i getting these emails, usually constant from about 1:30 am untill 7am then it all clears....., and nothing in logs and no alarms during this period... any ideas? Mike
Custom OIDs / DD-WRT Router
I am trying to monitor a router with DD-WRT firmware. The OIDs that I need to use cant be found in any of the MIBs found in OpManager's MIB browser. The maker of this firmware does not provide a MIB database that I can use within OpManager. So my question is, how do I add these OIDs to OpManager so i can use them? See example below (some of the dd-wrt oids are similar to linux oids, for example for memory info - but they have a .101 at the end whereas linux oids don't therefore I can't use the
OpManager 8721 unable to remove and rediscover device
Hello, I know this sort of problem has been addressed many times in the forums, but I cannot locate a recent post that relates to OpManager 8.7. I am having ongoing problems with the rediscovery of a certain host. Originally the device was added as a custom device. We then rediscovered it as an ESX server with virtual devices using the new functionality in OpManager 8.7. Subsequently the device was deleted and then rediscovered as a standard Linux server. Herein lies the problem. I now get one
Canopy Motorola.
Gentlemen, good afternoon, 1 - I can not to add them to the Motorola Canopy Device could help me. 2 - after he took out a device, I try to add the same IP and gives error. Where could remove him physically? Thank you
Undo a configuration setting
I successfully used DC to deploy a configuration to a specific user to restrict changes to the desktop wallpaper. Unfortunately I did that before I changed the wallpaper. How to I re-enable the privilege for this user so I can reset the wallpaper? No problem in Admin, just in the restricted account.
Assets scan pre-requisites.
Hi, I would like to know if you could send me out a paper or document with all the things it needs to be configured on a server(Linux and windows) before it can be successfully discovered by Service Desk Plus, like firewall ports, services installed or running. Thanks a lot for your help.
SLA - difference between responded and resolved
Hi, I would like to have more details about the difference between the repsonded time and resolved time in the SLA section. Does the escalation considered by default only the ticket with the status "open" or do we have to configure the SLA to check the status field? Here are some information about our setup: - All the ticket tickets are automatically assigned to a technician as soon a ticket is created. - We use only the status open, closed and on hold.
Hiding solutions
Is there a possibility to make solutions private or public as notes are? This question because we are using SD+ for almost a year and now we are planning to open the selfservice portal. When I evaluate the solutions entered by the technicians, there are some solutions that are not for the enduser but for the technical supportgroup. So is there a possibility to hide them? Best regards, Mark Flothmann
'Site' used in new tickets is wrong ?
I.e. user 'test' is assigned to 'Site' Dallas. User 'test' logs in and creates a ticket, it sets the site to 'Corporate' (which is the default if no one has a site). The site field is very important for us to know which office to call for a user, we have the correct information listed for each user but new tickets aren't being created this way. Help !
Man Hours Logged for Entire Year Report
I have a group called "Help Desk" that I'd like to run a report for the total Work Log hours entered for the entire year for all technicians. The problem is I have some techs that have moved on to other teams in IT and aren't in the Help Desk group anymore. Is there a report I can run that will capture time entered against that group regardless of current group membership?
Elapsed time = 0
Any idea why all my request's elapsed time = 0 (almost all) or negative numbers (few requests)?
Opmanager 8 starting issue on Fedora Core 11
Dear All, today i've tried to setup opmanager 8 on a fedora core 11 linux flavor. everything went well till the moment of starting opmanger. done: cd /opt/AdventNet/ME/OpManager/bin ./StartOpManagerServer.sh and the output is the following: # ./StartOpManagerServer.sh Java Home /opt/AdventNet/ME/OpManager/jre Cannot resolve hostname. Using localhost by default This evaluation copy is valid for 29 days inside addon check Created table Schedule Created table ObjectTypes ...............................................
Time Elapsed
What does Time Elasped include? ie Call is opened - Call is put on Hold - Call is taken off Hold - call is resolved - call is closed. Doers Time Elapsed include the Hold Time?
Report Needed Please
I am in need of a report that shows all requestors and technicians with the following fields: login name email address full nameThanks for your help!
How do RSS Feeds for Alarms work?
I've setup my Outlook client to receive the feed from OpManager to keep me up-to-date on the alarms, but I only have a single initial Clear alarm showing up from when I first set it up - however there are more alarms displaying in OpManager. We're using the Free Edition (at least until I can get approval), build number 8720.
Serveurs en double dans la liste
Bonjour à tous, j'ai des serveurs qui sont en double, voir en triple dans ma liste...comment remédier a ce problème? Car lorsque j'en supprime un, ça me supprime tout. Merci (screenshot en pièce jointe)
Internet Mail
Internet Mail Enabled Users Alberto Oviedo
How to add linksys rv042 as router
Hello, I just don't know how to add it...
Reports giving bad data/no data
I have scheduled reports that sometimes come out correct and sometimes come out with either bad data or no data. If I run the report it works fine but the scheduled report often has problems.
Business Rules and Request Mode
We currently have all of our voicemails automatically emailed to ServiceDesk. I would like to have the option to have a business rule automatically assign those tickets to the "Phone Call" mode, but mode is not an option in the Business Rules. Is there a way to do this or can this feature be added? Thanks.
Some problem with import log file process.
Hi all, I have some problem with import log file process . I import any log as it usual but i can't import any log from localhost and remote host. it's always tell me "processing request" , the size is " - " and time taken is 0 mSecs . I wait it very long ... long time and it's no change. Any idea ? Thanks for your advise. fon ps. attachment:: the webpage and result of top at backend.
Does firewall analyser reports software errors?
I am new to the firewall analysis and i want to know that does it reports software crashes?
Connecting remotely
I have downloaded the program to evaluate. I installed it on a machine, and i connect to it thru the localhost web browser. How can i connect to it from a remote machine? I have tried using the IP address:7080, i have tried using the FQDN:7080. neither will connect. Any help is appreciated.
Next Page