Upgrade the version 8 to 9 of application manager
Hi support team I have 4 applications, one of them is the Admin server and the others are the managed servers. If I want to upgrade to the new version (version 8 to 9), is necessary, first, to upgrade the admin server and them the managed servers? or Do not care about the order? Thanks for your help Regards, Jairo
Exchange 2007 - Setting up Exchange Mail Store Monitors ??
Hi, We are evaluating Opmanager 7, SP1 and are having some element of trouble configuring our Exchange 2007 servers to provide Exchange monitoring data. I should say, we are using Exchange 2007 in a clustered environment, I do not know if this makes a difference. After selecting Exchange Store monitors and hitting add, it asks for exchange server's information store details. We try entering all manner of data, and it is not accepted. Mind you, we have over 10 storage groups. I am not clear, is this
New built in variable for notification engine
Within the notification engine, mainly in reference to the SLA notifications for escalations and first response notifications would it be possible to have a variable that references the currently assigned technician. It seems that it would be useful to be able to send a notification to the technician that their request is about to breech the SLA but as it stands we can only pick a static technician or the TicketOwner (Requester).
Asset scanning status report
I have the following Query report that provides me with the last scan date and scan status of each item in ServiceDesk. What would I need to add, in order to include the Resource State of that PC? This would be very useful for auditing. We use MSSQL. Thanks. select systeminfo.workstationname "Workstation Name", "Model",dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (audithistory.audittime/1000),'1970-01-01 00:00:00')"Last Scanned on", audithistory.auditstatus "Scan status" from audithistory
Two Domains - X Domain PC's Scan with WMI, Y Domain PC's show no info using WMI
Hi, Before you ask, yes I have created two sets of credentials for X & Y Domain. Basically, I have X.domain.co.uk & Y.domain.co.uk Opmanager is sitting on a 2K8 Box on the X Domain. Windows machines on the X Domain scan ok without issue, and report back CPU and memory usage etc. Windows machines on the Y Domain scan ok but do not report back anything except ICMP, even though when using the credential check WMI passes fine. I even troubleshooted using the cpu.vbs and passing credentials that
Widgets displaying No Data Available.
This is occuring on Dashboards where we have several widgets loading. I can reload the widget and get data some times, but as it refreshes, some of them revert to "No Data Available" while others display and on the next refresh, a different set may show data that did not previously while those that did now stop. The Widget we are seeing this with is "Last N Hours CPU Utilization" where we have 3 in one dashboard for 3 servers, but it is also occuring for "Last N Hours Memory Utilization" for
email reports on netflow analyzer 5
I would like to know if it is possible to set up email for daily or weekly reports on netflow analyzer 5. i would be greatful for your help
Alarm configurations of Database Query Monitors lost
Hi, We regularly loose some alarm configurations of our Database Query Monitors (SQL Server queries). In tab 'Threshold Details' the associated threshold for a selected attribute disappears ('Select Threshold' is displayed instead). The same happens for the associated actions (see attachment). We understand that all alarm configurations of Database Query Monitors are lost when no result set is returned (e.g. if the query cannot be executed because the database is not available anymore). But now we
SMS Setup
I am looking at setting up SMS notifications in the event we lose our primary connectivity but can't seem to find a whole lot of information on this. My primary questions are.... 1. We use Verizon for cell connectivity (cdma) and all the sms modems I see are gsm which I understand to not be compatible, how are others doing this without having to go to completely new carrier? 2 Can you somehow use a phone as a modem for this? Do you need special software and cables to do so? 3. Is there any documentation
Hotfix 7611 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7611 SD-30877 : NumberformatException occurred while fetching the memory details of the Linux machine hardware has been fixed. SD-30439 : Unable to scan the Vista / later Operating System installed in non english version has been fixed. Hotfix can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html
[NFA Plugin] - Error in ApplicationResources_fr.properties
Hi, I found out an error in the [OpManager install dir]\NetFlow\applications\extracted\NetFlowAnalyzer.eear\NetFlowAnalyzer.ear\NetFlowClient.war\WEB-INF\classes\resources\ApplicationResources_fr.properties (build 8000) file that created a Script error in NetFlow Analyser plugin. The original line # 1857 ends with a \" and it creates a javascript error. Removing this in the file removes the error. (these character are not in the other files so the error is probably only when
Auto-fill requester details
I've looked through every setting I can think of to find where to do this, but how do I configure new requests such that it auto-fills the requester name and department? One of our persistent complaints from requesters is that they'd rather just call us than submit a ticket due to the time it takes, so we're looking to streamline wherever possible. Thanks
Distribution Server determined by subnet
We have seperated all our branch sites onto different subnets. It would be great if we didn't have to manage the distribution point for each computer and could instruct the Agent to use a distribution point based on a subnet. Is this at all possible?
Get a daily All clear SMS
Hi We have an isolated system that is not connected to the internet at all. I have connected an SMS modem and are getting SMS's when devices go down. However, if there is a problem with the SMS system or maybe the GSM network, we do not get the SMS's and only when users call us, we know there is a problem. Is there some way that I can configure a dayly SMS to be send, say at 20:00 in the evening, to say that all devices are up? Some sort of status update. I need to send this to my NOC and manager.
Verification Failed
Hi support, Currently, I am exploring PMP. I have added new resource with Valid User account and password, but, when I try to verify the password error message appear : Could not verify if the password of account Administrator of resource w2003Srv is in sync with the one stored in the PMP repository. Check if its possible to connect to the system from PMP server (Ping) or Check if the credentials supplied for password reset for the resource is still valid. any configuration or something in my resource
Add text to outbound message
We monitor a number of Windows Event Logs and we have instructions on how address specific problems. Sometimes we would just want to link to a Service Desk Solution document. Currently the only information we get from a monitored Windows Event Log Alert is the alert message itself. Any chance a feature could be added to associate 512 bytes of text with alerts? Thanks
Malware Bytes and CCleaner
I have two powertools that I use consistently when I work on desktops: MalwareBytes and CCleaner. Has anyone been able to script these into Desktop Central to download to the desktop, install, run and clean specifically?
[Business view] - 0% Traffic map / IE unscrollable X axis
Hi, I just wanted to point out that when using the business view traffic map, when a link has 0% traffic, the link is grayed out, as "-NA-", whereas it should be darkblue, according to the legend. Since -NA- should mean that the port is down. I'd like to mention too that in Internet Explorer (7 and 8), when a background image is wider than the browser window, the horizontal scroll bar does not appear, and the legend is not viewable, nor anything that could be placed beyond the visible
SLA Violations
Hi All, Having recently deployed service desk plus to our organisation, all is working as expected but something has been raised about the way that SLA's violate. In our organisation we have a rough 3 tier support layout. For some of our request a flow would be something similar to this: Requester --> Level 1 Support --> Level 2 Support --> Global Team Something that has been raised by several of our support staff is that as the SLA's start running from when a Request is created, and as the timer
Monitoring Windows by WMI with a user different to administrator
I am monitoring windows servers with an account which has been created locally on every client’s machine especially for the monitoring purposes. This user account has been added to the Administrators group. This account has always worked fine up until version 8.6 but since migrating the server app manager to version 9, we are getting the error: "Authentication failed. Kindly verify the username and password provided." If we use the user administrator locally or a domain account with administrator
Config File Manager - Issue
Hi, I have an issue adding a cisco device on Config File Manager. Always it says: E2004: Community with read/write permission required This error appear in all devices. I have check snmp community on devices and it is ok. Maybe I am wrong on something, I don't know. Pls help. Thnx
IP manager only shows Linux "Device Types"
Hi, IP manager can connect thru SNMP to windows and Linux Machines, but only the latter are shown in the Device Type field. My Oputils is running on a Linux host, so there is no WMI. Is there a way to show Windows Machines properly? Regards, Juan Pablo Baserga Director de Tecnología y Proyectos Technolgy and Projects Director Ph: +54 (11) 5295-3915 Fax: +54 (11) 5295-3950 Mob: +54 (911) 5318-1127 Av. del Libertador 6449, p 1 (C1428ARS) Buenos Aires, Argentina .....................................
Not Importing emails
Hi, SDP is not importing emails since friday night, we have restarted teh service and restarted teh server but it is still not importing. Java.exe is running and a sub routine of ping.exe is starting also and maxing out the cpu, are the two issues releated how can I get the emails imported.
[Widget] - Widget width calculated on Screen size ?
Hi, I looked to setup my Opmanager Dashboards on a dual screen setup, I set 2 columns, 50% and it looks neat... However, when I extend my IE window to the second monitor, the content of the widget does not scale, but the "draggable" box does. Could this be fixed ? I attached a snapshot of the behavior. Correct.jpg shows the widget on a single screen (The snapshot is larger of few pixels than 1152 to show the multiple monitors, but the IE window is max in one display) Wide.jpg shows
[Reports] - Graph Label changes from initial to specific time.
Hi, I met this while doing a report for MSSQLLogFilesUsedPercent graph, and tried with Data File Size and it had the same behavior, so I guess this may be happening for all "table data". If I click on the monitor to get the graph the URL is : /devices/dynamicGraph.do?name=neptune&INSTANCE=MSSQLLogFilesUsedPercent&requestid=DynamicGraph&graphName=MSSQLLogFilesUsedPercent&oid=MSSQL$SQLADM.MSSQLDatabase.MSSQLLogFilesUsedPercent.SQLADM&index=MSSQLLogFilesUsedPercent and I get all the names
logins/logoff reports and telnet, xwindows and su on ELA.
Hi again, I'm testing ELA on windows and it seems a perfect tool to our servers. We have AIX v6.1 and syslog.conf has: *.emerg;*.alert;*.crit;*.err;*.warning;*.notice;*.info;*.debug <tab-separation>@msyslog where msyslog in /etc/hosts and it is the ELA server. I can see log arriving to the server, but I can not see telnet, xwindows and su logins as succesful logins on any server in Top users by login report. Only sshd works properly. Is it normal? Others questions: why successful cron jobs doesn't
E-mail do not appear in the Conversation section
We have a problem that responses to request via e-mail do not appear in the Conversation section. Appears only the first message from the System. Has anyone encountered this problem?
latest review & tests on NPM 2010
Hello everyone. Can someone share latest info on NPS? Who is the best? Thank you.
NBAR/CBQoS settings page - pop-up window size
Hello, I would like to suggest a change: In NetFlow Analyzer, when visualizing the NBAR/CBQoS settings, the pop-up window has fixed size and if there are more than 5 devices, it becomes hard to manage visualization of all devices - especially when making a report, etc Could you please make the window resize-able? My suggestion is set initial window attributes, but don't lock it's size. Thank you
Stopping a running scheduled downtime
Is there a way to stop/override a running scheduled downtime? OPM 8052
Technician -> Requester SDP 7.6
Hello, Is it possible to "demote" a Technician back to a Requester? If so, how do I do it? I'd like to retain the user's record of ticket management, but remove his rights to work tickets and to free up a Technician license. This question has been asked before (https://forums.manageengine.com/#topic/49000002673963) but no answer was provided. Thanks!
How to enroll user
How to enroll user in AD SelfServices Plus? I already send email to user, but when the user click the link, it show connection failure. Can anyone help me to solve this problem?
All graphs off by one hour on OpManager 7 Distributed Edition
All of the graphs in statistics intervals are behind by one hour. I'm running OpManager 7 Distributed Edition build number: 7502 I saw a couple of things about java time, but the jre that ships w/ OpManager 7 is: java version "1.5.0_11" Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_11-b03) Java HotSpot(TM) Client VM (build 1.5.0_11-b03, mixed mode) and I thought that the tzupdater is problematic only for java 1.4. Please help! Thanks. -Scrib
ManageEngine - Free Windows Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Free Windows Health Monitor Tool. ManageEngine Windows Health Monitor tool provides exclusive windows network monitoring, as a desktop tool. It shows the actual resource utilization of the windows servers like CPU utilization and memory utilization , disk utilization , Disk I/O , Network Rx and Tx details and the tool presents Physical Hardware details like Disk details, Processor details and Memory details and more. It shows the
OpManager 7 and interface oper status
Is there a way to have OpManager only notify if an interface goes that that was previously up? For instance, I have 48 port switch, 25 ports are in use, the others are just waiting for client PCs (admin up, line proto down). OpManager alerts me about the down interfaces. Can I ask it to only alert me if the interface was up/up previously? Thanks. -Scrib
Unable to get data for directory monitoring
Well, on most of the servers I'm configuring anyway. I have a number of CentOS Linux virtuals under VMWare and I'm trying to configure monitors to observe disk information. Configuring a local server is a breeze; I can't seem to configure a remote server though. For example, I've set up a monitor to keep an eye on /usr. I've created an appmanager user account, set the password, set SSH mode (using a non-standard port) and used the default prompt. The directory name is /usr. Once I click on Update,
Hotfix 7611 Released
Dear Users, Please refer to the below announcement link to know further details about the hotfix 7611 release. https://forums.manageengine.com/#Topic/49000004218003 Regards, Srikrishnan ServiceDesk Plus.
discrepancy between MIB browser and new SNMP Monitor..
I'm testing OpManager build 8720. I made a new device template in order to manage my Nokia IP390 firewalls.. I loaded into OpManager server the right MIBs (Nokia & Checkpoint) When I try to query an IP390 by internal OpManager's MIB Browser, for and OID specific string, it returns an expected value.. But when I create a new custom monitor (such as the one called "HA Active/Passive" showed in the attahced doc ), this will not included in my Device Snapshot!! Also integer SNMP variables gives back
Rename Business View
Hello, How can I rename a Business View? I have OpManager 8720 with internal DB. Thanks for your help. HDS
Audit log on Manageengine Netflow Analyzer 8.5
Dear all, Can netflow analyzer (professional edition) 8.5 on linux provide some audit log for tracking the config change? and login log? Regards, Bong So
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