Business Rules and Request Mode
We currently have all of our voicemails automatically emailed to ServiceDesk. I would like to have the option to have a business rule automatically assign those tickets to the "Phone Call" mode, but mode is not an option in the Business Rules. Is there a way to do this or can this feature be added? Thanks.
Topic Participants
esucpit
ServiceDesk Plus
Roxana Phillips Mac�as
ITManager_me
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