Ressource modification through group security
Since we work in teams I'm trying to find a way to delegate ressource modification from a ressource group and user group perspective. So far I just for the Password management portion of it. Basically, I need to be able to say all Ressources from the Dynamic Ressources Group A can be edited by every user belonging to User Group Y (from Active directory)
What are the updates for ip adderss
Is there any update for fire wall software that blocks ip address.
Using Groups vs. Technicians for Notifications?
Okay here is our scenario. We have a department of about 15 with a number of intern's so there is always turn over in the desktop support teams. What we have been trying to do is use Groups instead of the Technicians field on the ticket submission template to make it easier for our users to submit a ticket and ensure it gets to the appropriate party (since they dont necessarily know what user a ticket should be assigned to). We are also trying to get away from having to have the desktop team assign
SDP Archiving Details?
I've been through all of the documentation I can find in regards to SP archiving, but it seems that there's no indication of what actually happens when you enable archiving/archive a request. Can we get an update on what happens during this magical process? What happens in the DB? What happens to any file attachments? What happens when a customers uses the portal to track their requests? Some documentation on this feature would be appreciated. Michael
Firewall analyzer wont receive logs
Hello All, I just setup FA 7 to receive logs from our cisco 1941 ISR. I setup the router to send logs to the FA linux server but it always shows "No firewall is currently exporting logs to Firewall Analyzer" when I log into the FA console. Any ideas?
Treeview
Hi, is there any way to show password administrators the hole treeview, although they have no rights to see the ressources? for example: The ressource "test1" belongs to the ressource group "test all". Password Administrators should see the empty ressource group. Regards, Daniela Leva
MIB Browser
Hello everyone. I think I may have been posting in the wrong forum. I am having some trouble with the MIB Browser in OpManager 6.0 I am trying to manage a couple APC UPS units. I can find them no problem, do GET's no problem. But when I try to perform any SET's, I get the following error: Error Indication in Response: com.adventnet.snmp.beans.DataException: Error : MIB node unavailable for OID. This is with any OID I am trying to SET within the APC MIB from the OpManager MIB Browser. I have seen
Successful CRON Jobs(Unix) On AIX
Hi again :-) I got Successful CRON Jobs(Unix) when using linux but NOT on AIX. I saw AIX does not have cron facility in syslogd. Question: Is not possible to get cron jobs on AIX? How? Thanks regards Israel.
send self service login details for support center plus
Hello, we are currently loading Accounts and Contacts into the system in preparation to changing our current customer software to support center plus. We are planning to add the contacts into the system and associate them to their Accounts. Then we will configure the username/passwords for the contacts so everything is ready for the cutover. Once the systems are ready, we then want to send notification email to the contacts with their usernames/passwords so that they can log-into the system.
Template for Webwasher
Hi Guys, Does anyone have template for Webwasher (Proxy)? -- Regards, Anandharaj System Engineer (Unix / Linux)
segfault error during installation on Linux
Good day, everytime I want to install NetflowAnalyzer under Linux I get a segfault error right away at installation. I tried it on: Redhat 9, Debian 5 I downloaded: ManageEngine_NetflowAnalyzer_8500.bin from the ME-website Any ideas ? Uwe
Seperation of duties - Tool Management versus Super user
Hello, Hopefully my issue is due to my lack of deep understanding of SDP, however, I'm not sure it is. It appears to me that because of the nature of the activities available in different Roles in SDP, that it is impossible to separate out the tool administrators from the super-users. There are features that a super-user of the tool would want that they can only get by assigning the SDAdmin role. The problem is that this role allows the super-user to have tool administrator rights as well. Features
SonicWall PRO 3060
Hello, I am trying to add my SonicWall PRO 3060. I can not get OpManager setup to read any stats from the device. SonicWall does have its own MIBs, but I get errors when I try to load them. Has anyone successfully added a PRO 3060?
Network interface 2008R2 - no data available
Hi! I tried demo 8.5 and found issue. This issue is present in 8.7 too. With our HP Proliant with Windows 2003 Network interface is collected data. In HP Proliant with 2008 R2 - not. No Data Available. But Real time monitoring is working. Where can I tune network interface? Best regards, Mikhail
AuthenticationFailure : null
Hello, The serve monitored by OPManager is Windows 2000 SP4. snmp installed and well configured. No data is displayed on the OPM Dashboard and we receive the following alert each time : AuthenticationFailure : null Whats is the solution to that issue ? Thanks for your answer. AEC
IP addresses limits for reporting
Hello, I want to know if I am catching traffic for 50 000 users, if I will be able to report for each of them the global volume, and the average of BW used. By month, week or day? I just need a Table with one line per IP address, and Global volume, BW In and out in columns. Is NFA collecting and recording on database all data (basic data - not exchanges), for such great number of users? Thanks in advance... ...Francisco.
Using Business rules to change status
I am having an issue with business rules that I hope someone can help me with. I am using the trial version of service desk plus build 5003 and I am very impressed with it so far. I am trying to change the status to a custom status, "Pending Assignment", when a request comes in to the help desk. I have a business rule defined as follows: When a request arrives, match the following criteria: Mode is "E-mail" or "Phone" or "Web Form" Perform these actions: Change status to "Pending Assignment" yet,
SMS Center !
Dear support , I want to use sms for alert , so i have 1 device for sms , how can i use it for : Opmanager , EventLog Anayzer , Application manager .... Thanks so much !
feature request: Change status tab
Hello, I am working with SC+ for over a year now. As soon as I start working on call, I change the status of the call (for example from open to in progress). If I have to wait on a reply from a customer I change the status to "waiting for customer". THe way the status has to be changed takes to much steps and time by "low"perfomance. I think it would be easier to have an action "Change call status" so it would take less steps to change it.
how to change the admin password
hi there, how can i reset the admin password, there is no option under the admin profile thanks
How to change ID request number
Hi all! We are going migrate our old SD to SD+ and we need run 2 SD simultaneously. For this purpose we need to mannualy assign ID request field or change it. Is it possible ? Thanks in advance.
How to obtain Service DeskPlus credentials
as licensed customer how/where to get my logon cred. to log support request on portal?
Question about OpManager Reporting
I'm testing out OpManager and a couple of other NMS systems. I'm having trouble with reporting and would like to know if there is a way to show a report showing bits in/out for an network device interface, graphed over a time period. For instance, for the previous 24 hours? Is there a way to do the same for things like Memory and CPU utilization? I've created a "real-time" chart on the Dashboard, but can't seem to find a way to query that information from the database. Thanks for any help, Jimmy
No results to display, but only in devices. IP group OK
Been running Netflow Analyzer 8 for a couple of days. Sometimes (rarely) I can see the results in devices/interface VLAN 101/2//etc, but most of the time I can only see traffic. Application, source, destination, Qos, & conversation all state "No results to display." In IP group I do not have this problem at all.
ServiceDesk Plus Pre-Requisites
Can anyone tell me, what are the server/OS pre-requisites for ServiceDesk Plus Standard Edition? I.E.. server spec, CPU, RAM, Disk, Physical/Virtual, OS version etc.
ELA collects logs from server but doesn't generates reports
Dear all, I'm facing an uncorrect behaviour of my ELA (build version 6.0.0, build number 6010, SP-1.0, MySQL db). If i check on the various panels, i can see that the app is correctly collecting logs from all the configured servers but, when i click any report generation link, ELA shows me a "no data available" page. The strangest thing is that if i select a date in the past, the system produces the correct report for the selected date. But after that specified date, no reports are generated at all.
Change Management Enhancement Request
1. Have the ability to (change or filter) customized views within Change Management 2. To have the ability to not only pull down peoples name but DL list for Send Notifications from within the Change Request. LG
Migrate the DB of Firewall Analyzer to another server
Hi support team I want to migrate the DB of FWA version 6 to another machine, but I didn´t find the steps about it, How can I do? Thanks for your help Regards, Jairo
Change domain of existing technician
I'm preparing to migrate the server our ServiceDeskPlus is hosted on onto a new domain, but I'm having an issue with the technician accounts. The move (on a VM copy of the server) is successful, I've added the new domain and successfully scanned it, it's even got my user account associated with the new domain, so I get single sign on as a technician, but all the other technicians are showing as associated with the old domain. I don't want to create new logins and move cases over if I can avoid it,
Personalized Signature
I've found that if I add a personalized signature, every time I reply to a conversation the signature is applied to the very bottom of the thread. Why isn't the signature applied to the top of the thread and the cursor placed just above it?
Opmanager: Provide Bread Crumb Navigation
Hello, As a feature request, can you provide bread crumb navigation? Thanks.
Workstation Software Report
Is there a way to create a report for managed software and list all the workstations that have that software installed on with a total in a tabular report?
Homedrive permissions on existing users (200+ users)
Is there a way to setup existing users to have Full permissions to their Home Drive? Their folders have the exact same name as their username.
Create a workstation summary report filter and group by a particular software vendor or type
I tried to create a workstation summary report filter and group by a particular software vendor or type. The closet report that I can generate is using the the software information sub report under the software summary report to filter by the software name. However, I don't like the default report format provided by this report. The workstation is listed on the top. If I export the data to a csv file, I need to reformat the data so I can get the workstation information listed side by side with
Problems managing Non Windows Assets like Printers/Thinclients (IP and MAC)
Hello, we are using SD+ 7.6.0 Build 7611 and would like to manage all our Assets like Printers and ThinClients. The MAC-Adress of the non-windows Clients is a very imortant feature for us because we use 802.1x for Network Security and our Thinclients have to authenticate per MAC-Adress. So the MAC-Management is a feature we would use in all Assets. Is there an Option to use the default fields from Database in the Printer-Definition or Thinclients-Definition to show the Mac and IP editable on screen
Query for request which was overdue before due time changed
Hello, We have such problem when HD workers changing due time after request starts to be overdue, and we cant see this requests in overdue report becouse of this. How can we make a query, is it possible?
Help with a MySQL query
I could use some help with a MySQL query from the SD+ Support crew. I would like to... Add a "Request ID" column as the first column in this report Change it from "Requests Completed Last Week" to "Surveys Completed Last Week" Below is the query as it stands today. Please reply with any an updated query including the changes I've described above. SELECT MAX(wo.TITLE) "Subject",MAX(aau.FIRST_NAME) "Requester", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.CREATEDTIME)/1000),'%d-%M-%Y %k:%i')"Created Time",DATE_FORMAT(FROM_UNIXTIME(MAX(wo.COMPLETEDTIME)/1000),'%d-%M-%Y
ADManager Plus is not finding my groups
Hi, I must have changed something in AD, but I don't know what. Suddenly, ADMP is not finding my groups when I want to modify them or add users to them, although the AD Explorer is finding the groups and the I was able to add a group to my Users container. When I try to update a user or a group I get "No Groups Found. " in the group selection window. Please help me figure out what I did to cause this. Thanks, Ari
Alert has stopped reporting on events
I have had a few alerts set up for the last couple of months or so, and yesterday I decided to change the mail server sender address to something more meaningful (an address that denoted from which domain the alert was alerting on). This is a Snort alert in particular, and it seemed to work fine after this. So I decided to do another experiment, and remove all "Log Message" search terms to see what the alert would report (since there is no explicit explanation of what this action does). Since I made
FortiGate Report
hi I need FortiGate Custom Report Formate.
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