Report similar to GFI eventmanger (report pack)
I need to create a report for my SOX auditors. I need the User Management report to display all users as it does but ONLY changes made by a specific grouop of users. So if someone in my IT Department, disabled or changed a password for John the report would show that. i am in trail mode and trying to get rid of GFI eventmanger, but having diffcults reproducing reports.
Robo no reset password
Hi My service desk plus is not reset password with robot tecnico my license was buying robo technical Help my please!!!!!
Robo Password Reset Tool
We have auto notification setup to generate an email to requester and techs when new requests are entered... also when closed. There is one particular item that I would like to NOT generate any emails back to the user or to the techs and that is a ROBOPASSWORD RESET. There is no point in emailing the user when their account is locked, and by the time their password is reset, the case is already closed, so no point in them receiving a completed email either. Also we don't want it notifying all
Add additional print options for Print Customizer
The Print Customizer under Actions, Print Preview is a nice feature but I'd like to also see an Approval Status check box to be able to capture who it was that approved the request along with time and date stamp. I use the Print feature often to submit proof of process followed during Sarbanes Oxley audits and to managers when they inquire about who approved a request. Is it possible to add an Approval Status check box and include the Approver, time and date stamp and any comments from the approver
no edit description by technical in advanced functions
How I can change the permission to no edit the description by the technical. Thanks, Christian
opmanage to suse linux
I am currently testing the opmanage product and want to know how to monitor a linux box in my dmz from the LAN. I have opened the correct ports but when i go to test credentials it says snmp and cli failed. Then when I go into edit monitor and then hit test monitor it says the monitor did not respond to the test request. Thanks for your help.
Upgrade Free Netflow version 7 to 8.5 - best practice
Hi, how can i simply upgrade my free edition of netflow analyzer 7 to 8.5? Is there a best practice or only download the latest edition and install on the same server like the old netflow analyzer? Are there any cool new features in version 8.5? regards woisch
Monitor SQL 2008
Hello, does Opmgr 8720 support monitoring SQL 2008 Server? Thanks.
Changing the title of a report
I have a custom report that I use on a daily basis but the title is 'untitled'. How do I change this so it is something useful? I am using mysql as the database. Thanks Shaun
Manage Engine responding slow!!
Hi all, Lately I am experiencing a delayed response from Manage Engine service desk plus thus by creating problems so I wanted to ask does it is because of the fact that i have around 20,000 ticket all of them have some attachment or other. Because of this problme I have to restart my server many times in day which works like a temporary solution fyi i am using ver 7.6. build 7602....will upgrading to the latest build help me resolve the problem... pls help??
force users to update password for support center plus
Hi there, We are planning a large cut over of users to SCP and we want to be able to provide users with an innitial password that they can then update themselves the first time they log-in to the system. Is there a way to activate such a feature in SCP? So basically we would use CSV file to load all Contact info with user/password. Then we send out a notification email telling the Contacts the temporary user/password. Then, the first time they log-into the system they are forced to change to new
doesn't ELA make reports for su logins?
HI, finally I installed ELA on windows but I don't see su logins reported. Is it normal? How can I get su successfully/failed logins? regards, Israel.
error report for CSV file import
Hello, I have just loaded a CSV file and obtained a report that some fields were overwritten and others failed. However, it provides no indication of what fields failed or were overwritten, so how is this helpful to me??? what should i do now? manually check every entry against the original file to make sure it went through ok?? seems to me to defeat the purpose of a CSV file.
migrate data from APM on linux to windows.
Hi, We're testing now APM on a linux server, but we've add several groups, hosts, services, etc. We're going to buy APM but on a windows server, our question is: Can I backup APM from a linux server and restore on a windows server? Thanks. Israel.
[Update manager] - Default path ?
Hi, This is a small useability point I was wondering for the updatemanager tool, I dont download the updates in the Opmanager application folder but in a dedicated folder, not even in the "Program files" path. Everytime I start the UpdateManager.bat file, the "Browse" button start in the Opmanager folder, I looked a bit in the batch file but I'm not familiar enough with java to know if the default browse path can be set anywhere in this, so I ask, is there a way that the UpdateManager
Cisco Interfaces Do Not Show in Netflow Analyzer 7 Professional
I am having trouble with Netflow configuration on some Cisco routers. All appears to be configured properly, but I am not seeing the interfaces show up in Netflow Analyzer. Here is a sample configuration: interface FastEthernet4 ip address x.x.x.x x.x.x.x no ip unreachables no ip proxy-arp ip nbar protocol-discovery ip flow ingress ip nat outside ip virtual-reassembly load-interval 30 duplex auto speed auto interface Vlan1 ip address x.x.x.x x.x.x.x no ip redirects no ip unreachables
Unpicked tickets email time
Is it possible to change the amount of time before the unpicked ticket notification is triggered? Currently, if a new ticket is logged, the unpicked email is triggered if it is not picked up within 3 minutes. That's too soon. I only want to know if it hasn't been picked up after an hour or more. Or is it possible to change this based on the group that the ticket belongs to and/or the priority of the ticket?
Real Browser Monitor with AD Authentication
Hi Mr.Fazu We tested the RBM Monitor for this MS CRM for mainly URL Record and Playback and since this takes AD Authentication, its not working. We tried with few IE 6 browsers and its failing. can you check the logs and help us ? I have included appmanager logs and some logs from the RBM Machine. http://bonitas.zohocorp.com/customer_uploads/2010_9_5_21_11_11_meam_logs_Sep_6_2010_11_6_35.zip.zip thanks Isaac ME Tech
Change request approval process
Hello, using ServiceDesk 7.6.0. Currently to request approval of a change we do the following : Create Request -> technician create new change from request -> click Approval -> Click CAB Members -> check CAB members -> click on Send for recommendation -> (new box open) Review message and Click Send Is there a way to automate this so that CAB members are automatically notified of new changes for approval ? Best regards,
Custom views
Hi, I have problems with custom views. In fact, when I make a custom view with conditions AND, it appears to me the behavior of a view with the OR condition. Have you got an explanation? regards Bastien
Cisco ASA NetFlow Configuration
Hi, Some new IOS for ASA devices does support a NetFlow feature termed as NetFlow Secure Event Logging (NSEL) and is based on NetFlow version 9. The NetFlow Secure Event Logging available in ASA is based on events triggered on the firewall devices. ASA NetFlow export is dependent on the version of ASA software running. ASA version 8.2 software supports NetFlow export across all ASA models. The following fields must be included in the ASA configuration to export flow data to the NetFlow Analyzer .
MS CRM monitoring in AppManager
Hi Team We have a quick query. Does appmanager team have any plans for bringing Microsoft CRM monitoring ? The entire application itself. Also, we tried adding HTTP URL SEQUENCE monitor, but since the URL uses AD Authentication, appmanager doesn't store the password and it shows all the URLs as down. Have you faced this problem before ? can we do something to resolve this thanks Isaac ME Tech
pros and cons when installing APM on windows or linux?
Hi, I have AIX, solaris, linux, as400 and windows servers. I'd like to know which is the best platform to install APM to get all functionality of every operating system? Or even to integrate APM with other adventnet product? Thanks
Monitoring Hard Disk HP-UX
Hi everyone: My name is Rafael Vega I am new to the forum. I apologize if I am wrong in the writing of this request. Por favor me pueden ayudar con este problema? Since OpManager i am trying to monitor some servers Hard Drives HP-UX. The drawback is that OpManager is not detecting all disk partitions on these servers. I am seeing something: The OpManager can monitor disk partitions shown aligned.For example: When typed in HP-UX command "$ bdf" shows all disk partitions. The /home is shown in the
Netflow Analyzer 8.5 on Linux
Dear all, I have installed netflow analyzer 8.5 with a professional edition licenses on Redhat linux enterprise 5.5. However, i found that there is no security snapshot feature on the application. I have another demo version (also 8.5) running on a XP machine but it has security snapshot. Is the 8.5 professional on Linux doesn't have this feature? Do i need to buy professional plus? Thanks in advance. Bong So
Custom report
Hi, I need a report with following fields: Priority, Request ID, Created Time, Subject, Technician, Group, Request Status It should be grouped by "Priority" and have following filters: Create Date is "older than one week" and pending status is "yes". I wand to schedule this report and send it once a week, so I don´t want to work with fixed dates. Thanks, David
Adding Netapp 6040
Hello, Using Opmgr 8720. When adding a custom device template with custom monitors, how do you get the graphs to light up? Please see attached image, I am trying to add a Netapp FAS 6040 and I get cpu utilization, but the graph does not work. How do you get the icon to change to a custom png file uploaded to the device images directory? I need to monitor disk space as well. Does anyone have a template for Netapp? Thanks!
SNMP - Cisco and Windows OID Problems
Hey guys. My SNMP traps are returning just OID numbers and not "user readable" info. I've made sure to load all of the MIBs that I think I need in the "mibsToBeLoaded" file and I've restarted the OpManager service numerous times. Any ideas what I'm doing wrong? Loading the MIB's in the right order? Some examples: Windows returns "AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.2" instead of readable txt. Cisco 3750 returns "AuthenticationFailure : .1.3.6.1.4.1.9.2.1.5.0" instead of readable
pros and cons when installing APM on a linux or windows server?
Hi, If we have AIX, linux, as400 and windows servers which is the best OS platform to install APM? Take in mind any integration on APM with other adventnet product too. Thanks
[Resolved] Reports : Export XLS
Hi, I updated my version of ServiceDesk Plus to the version 7608. But I noticed two things : some of my reports programmed have gone and I can't export my reports in XLS format (other formats works). The pdf document attached is the error generated by the Help Desk. Any Ideas ? Regards Bast
how to give techs the ability to just create new templates
I am looking to provide a way for tech to create templates by only giving them enough rights to perform that task. Thanks Mitch
Failed Agent Install
Logon Failure: The target account name is incorrect thats the error i get when trying to install the agent. What direction should i go in, i didnt see any KB showing a solution. Thanks ~Tyler
Language Change
Hi, I will like to know if its possible to change the language from english to spanish without re-installing the software. Thanks and regards!
Summar on device after scheduled scan is not showing
Hi Team We are having some problem in a client sytem - CIMB AVIVA. When we try to do a scheduled scan by 1 AM at night, the device is scanned but the summary is not shown (even after we select to show the summary) and the Asset is not in shown in successfully scanned assets as well. Is there any known issue on desktop central ? thanks Gopi ME Tech
Teamviewer not supported for Auto-Uninstall
Hi Team Is Auto-uninstall not supported for EXE apps ? Like WinAMP or TeamViewer ? thanks Gopi ME TECH
How to select a single instance from an oid ?
I tried to set up monitors for a single instance from an OID which is a table. But the select oid function under Device Template does not allow me to select an instance under the OID. e.g. I want to select only one instance from .1.3.6.1.4.1.1588.2.1.1.1.6.2.1.4 (Brocade SAN switch swFCPortOpStatus) , say .1.3.6.1.4.1.1588.2.1.1.1.6.2.1.4.1 instead of all instances from this OID. Any one has any idea?
Partial Import of the users from AD
HI, I am able to import the users from AD but the number of requesters imported are not matching with the number that is shown in Admin->Requesters tab. Eg: When i import the users from AD, the output shows that it has imported 1400 users whereas when i go check the Admin-Requesters page it shows only 700 odd users. Please find the screenshots in the attachement. Regards VS
Credential Details - Apply Global Parameters WMI FAILED
Hello, Using Opmgr 8720. I have added a Windows 2003 Server running SQL 2008. When I choose to use "Apply Global Parameters" and choose the correct AD login and "Test Credential", I get DENIED. When I use the exact same login information (domainuame and pw) under "Use the below credential for the device" and choose "Test Credential", I get PASSED. I can then monitor the CPU, DISK and RAM, but am unable to monitor SQL using for latter. Please advise. I have not installed 8721 because it caused
problem in Import from CSV in farsi font
Dear all I am useing "Import from CSV" for import requesters. in my csv file there are farsi valuse.for example name of requester is farsi. after import , name of requester in SDP will be : ������ what should i do ? Best Regards.
Support for IBM Tape Library's
Does anybody have a template or know if the IBM TS3200 Tape Storage Library is going to be supported ? Scott.
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