Can I monitor Citrix's session?
Hi! Can I monitor Citrix server's connection number? Thanks! Bill Ho
CC issues
I am working with the last version of the servicedeskplus and I have the following issues: 1) how can I have a cc field pre-filled in a new request? 2) how can the cc field inserted in the 'notifying technician' message template? Thanks
Convert SQL Datetime for insert into database
Hello, I need to manually insert an entry into the Notes table for ServiceDesk Plus. The problem I have is, how do I convert a datetime so I can do the insert. I can convert the bigint to datetime...but how do I do it the other way? Thanks
Alarms
Hi, Some of the servers gives an alarm as - AuthenticationFailure : null File Server - ColdStart : null File Server - AuthenticationFailure : null DC (this is device is a domeincontroller) Who can tell me what these alarms means? Thanks Emti
Link to multiple email addresses
We would like to be able to link to multiple email addresses and just assign the emails to a site or group based on the email address. This would be a nice feature if as in our situation we have multiple email addresses that have been setup for years for different issues but we want to manage everything in the tool. We want to track everything in one tool without confusing the users based on the email address responses come from.
Print Template for change / problem ?
Hello, our company is running ServiceDesk Plus 7.6.0. I am wondering if there is a way to customize the print page for Problems/ Change. Like putting our company logo on it or rearranging the layout. Thanks for your help Fabien
iPhone Safari Crashes
Whenever I try to log into Service Desk from my iPhone, the Safari App shuts down. I have tried rebooting the device, clearing the history and cache, none of which seems to work. I have updated to the latest version of Service Desk and this still made no difference. I have tried on my wife's iPhone 3G and this can successfully open the login page. it just seems to be my iPhone 4 which doesn't like the site... I don't have any other devices I can test this with! While not overly important, it would
Template from : New request created with ID: ... from ...
When we use the new field -- E-mail Id(s) To Notify -- the users receive a notification mail. Is there somewhere a possiblity to change the layout of this mail.? Thank you for your help
Switching from ServiceDesk authentication to Active directory authentication
We have established users with ServiceDesk authentication enabled. When we change the configuration to use the Active Directory authentication we can log in but no requests are shown. Seems to be no data. Attached is a picture of the entry page when I login using ServiceDesk authentication and another image when I use Active directory authentication. Seems when authenticating under AD I lose my admin rights and all request visibility.
Category Configuration Wizard
When modifying the categories and sub categories within the configuration wizard when you select "Tree View" it would be nice either to be able to resize it so we could print it off to look at it offline or if you could have a "Print Tree View" selection so it would make it easier to organize all of our categories and sub categories. Thanks, Joe Duea
Report - Scheduled report settings: "last day on month" and "last day on quarter"
If you run queries with filter "this quarter" or "this month" it would be fine to have the possibility to run them in an automatice monthly job on "last day of month" or "last day of quarter". TX
email alert delay
Hello experts, Please help me to configure email alert delay in OpManager, currently OpManager by default generate emails alert every 2 minutes of any device and i want to configure delay for 10 minutes at least. Is there any procedure????
Serial Modem is not working
Hi I have used Wavecom M1306 for my Opmanager. I have try to configure it and it always said Modem is not connected properly. Check your settings! i have to configure to use baut rate 115200 but it still not working, Could any one help me how to configure it, especially on windows XP ? Thanks Dony
Monitoring ESX AppManager.
It's possible to monitor only the ESX Host servers? When i try to monitor the ESX Server, AppManager discover all VM over the ESX Host. I haven't enough license for all VM, and i only need to monitor the ESX Hosts. Thanks in advance.
Import external MIB files
Dear support, I have several devices which MIB files aren't present in manager by defualt, it is specific TV devices. I read user manual and so on but I couldn't find any step by step instruction which explain this sequence. Could you halp me? Dmitry
scheduled reports
I have a custom query that I run and I want to schedule a report every month. How do I run a query report and then schedule the results to be emailed? I see a way to create a custom report then I can choose that report when I create a new scheduled report then I select report to be scheduled but not for saving a custom query report. Thanks Mitch
MySQL Error General error message from server: "Can't find file: 'rules_vs_pro_tablet.MYI' (errno: 2)"
Hey guys I have a problem with firewall analyzer today i check the logs and i saw this message General error message from server: "Can't find file: 'rules_vs_pro_tablet.MYI' (errno: 2)" This error appear just after this lines java.sql.SQLException: General error message from server: "Error on rename of '.firewallrules_vs_pro_tablet.MYD' to '.firewall#sql2-ee0-1a34.MYD' (Errcode: 13)"| It looks like for some reason is not possible to rename the table, but the table is dropped i think. someone has
How to remove the field -- E-mail Id(s) To Notify -- in default request template
Nor in the template for the technicians nor the template for the requesters it is possible to add or remove the new field -- E-mail Id(s) To Notify -- We need the possibility to control this field, shurely for the requesters template. Best regards,
Virtual Devices and Domain Controller AD Monitoring
Hi Folks, I have recently added in our VMWare ESX servers for monitoring in 8.7 OpManager. This has all worked fine, however now my domain controllers, which are all virtual devices, are monitored like normal virtual machines, and I have none of the great Active Directory monitoring. Is there a way to configure so I can have both, or a way to change the category from Virtual Device, to Domain Controllers. At the moment the category is locked, and I am unable to change. Cheers
Download NetFlow Analyzer 8.5 - 64bit?
Has anyone tried to load this on a 64 bit? Does it work? Or is there another link available for a 64bit version?
change listening port
Hi, EventLog shows: Listening Port(s) : 57936,57944,514,0 How can I setup only 514/UDP on listening ports? Thanks. regards Israel.
Notification Profile Variable for Switch Interfaces in Subject
We have alerts that are generated from our Catalyst 6500 switch for discard, errors and high utilization. These switches have over 400 interfaces and they are all labeled with a descriptive alias name. When we get alerts for from the interfaces, the subject says for example "Trouble - Switch1" It would be more intuitive if the subject had the interface name, for example "Trouble - Switch 1 - '06-12 GW-ROUTER1'" Any takers?
Business view breaks after HotFix 8721
The upgrade went without a hitch, however I can no longer view the business view we created. Has anyone else experiencing this issue? How may we correct it? Thank you so much. Rob
VMWare ESXi monitoring
Good day! I'm trying to monitor two my VMWare Hosts. One is production and the second is test "sandbox". That "sandbox" contains THE TOTAL COPY of production server plus some more copies of physical servers from production zone. The problem is that the names of the guest servers in sandbox are the same as in production. After adding VMWare host to monitoring all my previously added production servers where "overwriten" by servers from sandbox. I need to monitor both production and test environment.
Recall of a saved forwarded mail shows no content
When we created a request and we want to forward this to any mailadres, there is a possiblity to send/save/send for review or to cancel it. After saving you can retrieve this "concept" on top of the request, BUT the Description is empty. The mailadres and subject are saved, not the description. And this is of course the most important piece. Thank you for your help.
Password Encryption
Hi Team We have a few questions. When PMP stores the password and if I try to extract the report, it is in clear text, instead of encrypted format. Even though I am an Admin, I must not be allowed to see the clear text password. Also, is the password sync with AD in realtime ? How about Non-windows UNIX devices, if the password is changed in the Unix system, How does it sync in PMP ? Do we manually have to change this ? Kindly let us know. thanks Isaac ME Tech
After upgrading to version 7 everything still says version 6
I just upgraded to version 7 and even after rebooting the server and restarting the software it still shows the version number 6. Is this suppose to be normal?
How to add new Device Image?
Hi, I would like to add new device image for my new template. I already uploaded the image to "images" and "images\deviceicons" folder, but its still not showing up in template page. Kindly advice me on this. -- Regards, Anandharaj System Engineer (Unix / Linux)
OPMANAGER MAP
Hi, I used Opmanager to discover my network. But the placement of the network devices does not reflect the actual structure of it. Please let me know the procedure of rearranging the placement of NW devices in the MAP. thanks Sampath
MySQL to MSSQL database problem
I have changed databases from MySQL to MSSQL. I have followed the instructions from the converting steps but am having an issue. When I run restoreData.bat and select the latest backup, it looks like it restores everything correctly except I am unable to login. Previously, I was using AD with Pass-Through enabled. When I run a query for users in the database, the tables are empty.
FA license on 2 firewalls on HA
Hi, id like to know if my setup is on High Availability, do i need to acquire 2 FA licenses for my 2 firewalls?
Alarm message form needs to be bigger!
The form field for entering alarm messages could do with being bigger. I use custom monitors to monitor printer consumables, and editing the alarm for when they get low so I can add aprt number of new toner, etc. is a serious pain. The form field isn't even big enough to hold the default message!! Any chance it could be changed to multi-line text field?
IOS Backup File
where can i see my switch backup file? I used Network Configuration Management to backup my IOS config.
SNMP CPU/DISK/MEM utilization monitors
Hi! We are using the OpManager for network monitoring some ISP`s network. For some reason a few devicers that are added to the system, are not displaying the CPU/MEM/DISK utilization. I tried everything, from deleting and adding the device and utilization monitors. When I manualy tested the OID from MIB on the device i got positive responce in the way that everything is ok with OID and MIB fot this trap fetching. hrProcessorLoad.768:-->1 hrProcessorLoad.769:-->1 hrProcessorLoad.770:-->1 hrProcessorLoad.771:-->1
how to enable file monitoring
how to enable file monitoring
Manage Engine not starting
Hi, I am not able to start the Manage Engine. The OS is RedHat linux 4. The following is the error I found in the logs. 1 Sep 2010 18:16:34:126 -------RDBMS related information------ database product name = MySQL database product version=4.0.20-pro database driver name=MySQL-AB JDBC Driver database driver version=mysql-connector-java-com-3.0.15-ga ( $Date: 2004/08/09 22:15:11 $, $Revision: 1.27.2.43 $ ) database user name=root@rd2.vepl.com
DeviceExpert Build 5510 Released!
Hi, We are glad to announce the release of DeviceExpert build 5510. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5510 New Features & Enhancements Provision to start and stop TFTP server While starting the TFTP server, provision to choose a specific IP or all IP addresses to bind Export configuration feature enhanced with option to maintain all versions Support for launching DeviceExpert web-interface in
German translation
Hi, the German translation of SupportCenter is quite bad. Is there a way that I can improve this? Regards Juergen
Allow backups to another drive!
Any way to change the path for the backup files? You need twice the of the database for the database backup and the ZIP file while it's working - it's a lot of space!!
Netscreen SSG 140 and Live Reports
Hello I am a new user for Firewall Analyzer.. I have just installed Firewall Analyzer. Bu i cant see live reports or other reports... I configured and forwared Syslogs and web trend reports to my Firewall Analyzer. And i think all settings are correct. Must i wait for 24 hours or my settings ircorrect ? Another question, can i live monitoring. I mean, can i view realtime traffic in the FAnalyzer.. I watched your demo, firewall analyzer very good and usefully a software.. Thanks
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