Change request approval process
Hello,
using ServiceDesk 7.6.0.
Currently to request approval of a change we do the following :
Create Request -> technician create new change from request -> click Approval -> Click CAB Members -> check CAB members -> click on Send for recommendation -> (new box open) Review message and Click Send
Is there a way to automate this so that CAB members are automatically notified of new changes for approval ?
Best regards,
using ServiceDesk 7.6.0.
Currently to request approval of a change we do the following :
Create Request -> technician create new change from request -> click Approval -> Click CAB Members -> check CAB members -> click on Send for recommendation -> (new box open) Review message and Click Send
Is there a way to automate this so that CAB members are automatically notified of new changes for approval ?
Best regards,