We have auto notification setup to generate an email to requester and techs when new requests are entered... also when closed.  There is one particular item that I would like to NOT generate any emails back to the user or to the techs and that is a ROBOPASSWORD RESET.  There is no point in emailing the user when their account is locked, and by the time their password is reset, the case is already closed, so no point in them receiving a completed email either.  Also we don't want it notifying all techs that a ticket hit their queue and was immediately turned around and closed out by completion of the robopassword reset template.  I don't see any way of not notifying based on a certain ticket type, is there any way around this?

 

Thanks