feature request: Change status tab
Hello,
I am working with SC+ for over a year now. As soon as I start working on call, I change the status of the call (for example from open to in progress). If I have to wait on a reply from a customer I change the status to "waiting for customer".
THe way the status has to be changed takes to much steps and time by "low"perfomance. I think it would be easier to have an action "Change call status" so it would take less steps to change it.
I am working with SC+ for over a year now. As soon as I start working on call, I change the status of the call (for example from open to in progress). If I have to wait on a reply from a customer I change the status to "waiting for customer".
THe way the status has to be changed takes to much steps and time by "low"perfomance. I think it would be easier to have an action "Change call status" so it would take less steps to change it.
Topic Participants
Ko Timmers
kkevin
ServiceDesk Plus
Marek
simonw_me
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