Need report that has All Users except Disabled
Is there any report available that would all users except disabled ones?
Recently Deleted Users
Hello, I hopefully have a quick and easy question. Is there a way with the Recently Deleted Users Report to show what account actually made the deletion. It is wonderful being able to see recently deleted accounts, but it would be nice to find out the user that made the deletion. Thank you for any help that can be provided.
Network Interfaces - No data
Hello, Is there something that I need to do in order for my network interfaces to have rx and tx data for them? I have discovered the card and they are both sitting there under the interfaces tab, however when I drill into each one all the data/graphs/etc that indicate the throughput are blank. If I use the MibBrowser I can retrieve information (for example ifOutOctets.11:-->441473950 ifOutOctets.12:-->3148583049) but nothing is showing up in OpManager when I go into the NIC. Any ideas?
Security Issues and Version Upgrades
Hi we have recently had a pen test done on our network and it has highlighted a number of issues which we need to fix. We are currently running Netflow Analyzer 7.5 and also OpManager although this doesn't seem to be working at the moment and isn't being used. The issues highlighted are that our MySQL install has a blank root password MySQL (5.0.46) Install is not latest version so ideally we need to upgrade this (MySQL was installed by either Netflow or OpManager) Appache (2.0.47) Install is
Stop monitoring of network ports on mass
I would like to stop monitoring ports on our edge switches that are used for workstation connectivity and only monitor the uplink ports. Is there a way to perform this operation on mass as opposed to one port at a time via the port snapshot view?
ADP and OpManager Integration
We have noticed that even if we specify the sub-category in the notification parameters, it is not coming through into the SDP Call request. We are working around this by using business rules in SDP.
MySQL test for Nagios
We're running ServiceDesk Plus MSP on CentOS 5.5. I want to monitor the number of unassigned requests with a MySQL query. All I need the check to return is a number, as it will feed into our Nagios system, so we can trigger alerts for our engineers. All the checks I've found for this on the forums are massive, and return too much information (and my MySQL knowledge isn't enough to reduce the query down!). Hope someone can help!
Patch Scanning on SBS2007
We're having an issue where all (3) the servers we are monitoring that run Windows Small Business Server 2007 are failing the Patch scan as Unsupported operating systems. Is this an expected behavior, or is there an obvious setting I need to change?
Issue with Run Command usage of Batch script
I have a batch script I've written to use snmpset to control switches on a remote PDU we are testing. I was hoping that I could use OpManager to run this batch when it detects a certain device down for a specific time frame. However, I have run into two issues with doing this. The first involved how OpManager was passing its arguments. If I run the batch script from Powershell, it works correctly with the arguments. When I do a test run from OpManager, the arguments are being shifted to the
tasks: assigned group information lost when editing tasks created by a template?
Hello our version: SD+ 7611 We have request templates with defined task. In the template, the tasks are already assigned to a group, but not to a technician. When (in order to assign the task to a technicien or editing details of the task) opening one of those tasks, created by a template, the group assignment is lost. It is as if the group never had been assigned and the assignment has do be done again. After some debugging, it seems that this behaviour is only for tasks created by a template. Any
Add ability to save import scripts/mapping in SDP Asset Module
It would be GREAT to be able to save mappings used to import assets. We regularly add to our inventory and re-mapping for each data load is tiresome!
Unwanted Alarms
Hello, We have a large number of cisco 3550 & 3560 switches, we cannot seem to turn off the "Ports Up/Port Down Alarms !!. We have turned off various snmp trap processors in admin, but this does not work !! What do we need to do to stop these alarms ? Regards Stephen
Database documentation
We have several of our customers using ServiceDesk Plus. We have received the request several times for documentation regarding the database structure and entities. We have managed to analyze the database using 3rd party tools but there are hundreds of tables in the database. It's a monumental task to investigate each table to find out what it's for and whether or not it's important for reports etc. Why don't you publish a document that would help us create reports and export information from SDP?
Request Closed -notifications
Hi, When a new Request is created (by Technician) in the web-interface with Status as Closed, SD sends a Notification message to the Requester. This happens even if "Acknowledge Requester by Email when the request is closed" is not selected in the "Helpdesk - Notification Rules". Any fix comming to this? /lakend
Errors rate for Interfaceeth0 on TrippLite UPS
I have several TrippLite Smart Pro UPS that we are trying to monitor. Using SNMP, I have been able to monitor line voltage, giving me at least a notification when the power goes out. OpManager develpment keeps promising future support of these devices, but as of the build 8721, no go. I keep getting the alarm "errors rate for Interface eth0 is some%, threshhold...". The problem is, there is no interface listed under interfaces for these units. So I can change the monitoring or edit the threshholds
Disk Monitors? Linux or ESX?
Hello, I'm a little confused about using OPManager in the case where I have an ESX or Linux server. I'm not sure how to go about setting up, let's say, disk monitors. I'm using HP DL380 servers as ESX and one as Linux Openfiler and I'd like to be able to report if I have a disk failure in one of the RAID configs but I'm not sure how to go about this. Should I configure some kind of agent on these servers or is there something I can do directly with SNMP or SNMP traps. I'm a little new at OPManager
Can't select template or create user when technician is not a super admin
Hi, I've created a specific Help Desk Role for my IT staff to use. The Role has full access except over the AD Delegation tab. I'm finding they cannot select user templates. If I make them a Super Admin it works fine. Under the helpdesk technican, they have user templates set to all and the default template isn't configured. If I configure a default template, then I can select from the other templates. The only issue is that I have two domains so if I browse to create a user in the other domain,
How to monitor hard disk status ?
Hello everybody, I'm new on this forum and begginer for use and set OpManager. I want to set OpManager for monitoring my servers (all HP). I already link them in OpManager and set SNMP and WMI without problem. I set Disk Utilization, CPU Utilization, etc... But my wish it's to have a view on Physical Hard disk status and have alert in case of hard dish crash. I used before Dell Server Administrator and i had a good view on Physical and virtual hard disk with status, problem, etc... This monitor
Manage engine helpdesk and firewall issues
how to add assets behind a firewall, which ports should be opened ?
Outgoing SMTP in Service Desk
We are changing our mail server to Exchange 2007 and I'm having a terrible time getting ServiceDesk to send notifications through it. I set up POP access to SD can get emails from Exchange. No problem. But when I try to set up SMTP to send, I just get "Send Notification Failed" errors. One question: when you send a notification in from an SD web page, what IP address does it come from, the client's or the server's? The reason I ask is that there is already an SMTP connector set up for this server
WMI Window size too small
Hello, I am just going through and setting up some WMI Performance Counters and have noticed that the drop down is too small to see what is listed. Please see the attached screen shot for clarification. Thanks Troy
Is there any way of removing default fields from the Requester template without removing them from the Technician's?
If I add certain fields to the Technician side of a template, I cannot remove them from the Requester template. Specifically, it's the Priority field - I don't want requesters changing the priority, they'll just mark everything as URGENT/CRITICAL/DO IT NOW!!! even if it's really trivial. :)
requester/site detailed info
Hello, I'm using SD 7.6.0 (with last updates). After comple job with add new requestors i begin to test it and found some troubles with usability or maybe i don't know something... 1) Telephone field of the new tickets have a relations with only telephone field from requestor, but have not relation with mobile telephone. So, i need to dublicate mobile telephones in the telephones fields when creating requestors. Sometimes i have 2 numbers and need to choose one... I think should be better to indicate
Installing certificate signed by trusted CA
Hi, I need some guidance about how to create a certificate request for our SDP site. Also, some information about the process of installing the signed certificate i'm purchasing. Thanks.
How i can assign roles to requesters?
How to make so that the Requesters could generate reports, like the Technicians?
RBM timeout and polling
Hi, In "New Monitor", type Real Browser Monitor (RBM), is possible: Polling interval can be less that 5 minutes? Timeout can be less that 30 minutes? Thanks
Support center Plus
Hi Is support center plus license is one time purchase are need to renew/purchase every year. Mani S
order execution RBM
Hi, All ¿What is the order execution for n RBM monitors in the same Group and the same Agent? ¿There's a way to execute monitors in sequential order? Thanks
Queries on Password Manager
Hi Team Can you help us with these queries from HongLeong Bank on PasswordManager ? 1) How can the solution help to manage split password? the same password is split into 2 personnel (1st half & 2nd half). 2) Can temporary resource(server/network/firewall) ID’s password randomly generated upon releasing to other personnel to use? The password is valid for a few hour (configurable by the solution). Basically we want an automatic way to manage password release to other personnel. Should the
Request ID order
When we get a new request it gets ID i.e. 795, after a few hours when a new request is coming in the ID is 798, where are the 2 IDs, 796, 797. Im sure that there is no new request with these numbers.
OPManager 8.7 build 8721 stopped partially to work
Hello, I got an issue with OPManager 8.7 Build 8721 : In Dashboard : widget for avaibility is not showed, URL monitor widget gone In report availbility is not work at all I did a DBRepair, I rebooted servers I'm running SQL2000 backend server I need urgent help in order to provide information about our system to the management. Regards Philippe
Why are there still rows in the database for servers that were deleted?
We've deleted several servers from OpManager that no longer need to be monitored. Even though the servers are no longer accessible from the interface, there are still rows in the ProfileCriteria and ThresholdRuleList tables that refer to these servers. Is there a reason why these rows still exist in the database? If not, do you have any utilities that can clean up the database? Thanks, Frank
Applications Manager 9.3 released, includes Amazon Cloud Infrastructure Monitoring
Applications Manager release 9.3 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring Amazon Web services (AWS). This feature helps IT administrators monitor the health and performance of Amazon EC2 and RDS instances as well as attached EBS volumes, as well as gain visibility into resource utilization in the cloud. Other highlights of this release include Availability and Downtime Trend Report which compares the availability of the monitor
Schedule netflow security events as reports
Is it possible to scheule a report that can be mailed with the new Security Events that are now in NetFlow? I did not see that option when I went to Reports.
Naming Formats
I create user folders based on a custom attribute which contains a two digit number, sn and givenName. (11LastFirst). Is there a way to have this data (attribute) available to create a naming format. I also use it for sAMAccountName. Also... Am I missing something or is there no way to edit an existing format. TIA, mhowle
SNMP Help
Hello, I am just in the process of setting up a proof of concept for OpManager, and am having some issues with SNMP and WMI. I have installed OpManager and have setup one server within OpManager. This server is the same server that OpManager is installed on. This server has SNMP feature enabled. The server is Windows 2008 R2. Just connecting to the public SNMP credential and testing, I get a failed result. When using the MibBrowser and trying to retrieve the SNMP variable of sysDescr I get
Send Notifications based on Priority
I know that it is possible to send email notifications to support reps when new tickets are created. But, I would only like to have notification alerts sent out based on the ticket priority level. If, for example, a Severity 1 ticket is created, than an email or SMS would be sent. A Severity 2 ticket would not trigger the email alert. Is this currently possible?
URL Monitor that uses Telnet?!
How do you set up a monitor that uses telnet to query a service and tests for a result? -MM
while create user can automaticly send him mail
Hi, I am trying ad manager plus. I was looking for feature in this software. So when i create a new user, software automaticly sends him user name and password. Is this possibly in ad manager plus ?
share products across business units
Is there a way that I can share the product list between business units. I have 2 units running and would prefer to have one list of products. Which I can not see to get. What is even more annoying is if I create a product with the same name as one in another business unit, I get the following: "FAILURE : Product with same name already exists. Please provide different value for Product Name"
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