Inaccurate Netflow Traffic - Cisco 6500
Hi, We downloaded NFA Trial for Linux and configured our Cisco 6509 with SUP32 running native IOS, Version 12.2(18)SXF15a. We followed the instruction provided, at least I think we did, because it was configured by one of our network engineer. The issue we are having are the following: #1, Traffic gathered on our BGP peers (from interface) is inaccurate, almost doubled compared to Cacti. EX: NFA on Peer A shows 15.73kbps In and 348.56Mbps Out, whereas in Cacti Peer A shows 25.24Mbps In and 163.78Mbps
Asset Import including Resource/Asset State
Hi Is it possible to import assets with asset state included. We are migrating from 3 old Servicedesks into 1 so need to migrate all assets, even disposed and in store but there does not seem to be a way to import this without manually taking additional steps. Regards Mike
GMT Time
Hello, Since upgrading to 7606 my time stamp is an hour out. The time on the windows server is correct, and the time in the top right of the SDP screen is correct, but when adding requests, notes or logs to requests - the time is an hour earlier than the actual time. I have tried adjusting this via the 'Personalize' button, and set the time to 2hrs ahead, and the time stamps are correct for 2hrs ahead, so at the moment its stamping for GMT and not BST even though it says it is.
excel querys
Hi, I'm using MS Excel 2007 for reporting purposes, via ODBC driver to SDP MySQL Database, and i've a problem with dates, cause when i'm in msquery the query returns the data, but when i clic to return to excel it's not anymore. (the entire column dissapear)... I'm usigng the lastest release of sdp. As an example of how i get dates in my querys is: (from_unixtime(wo.CREATEDTIME/1000, '%Y-%m-%d') I hope someone can help! Best regards, jcaceresy
asynchronous line speed support @ enterprise edition
Any idea when Netflow Analyzer Enterprise will support asynchronous line speed like the professional edition??
SDP 8.0 release date
Does anybody know the date of release SDP 8.0 ? Thanks, Basil.
Exchange 2007 Monitor internal Mail
Hallo, I am abel to get propper statistics on SMTP mailflow. So I know how many mails are going out and how many are comming in. I would also like to know how many mails have been sent internally - so never left the Server. How do I do this? Thanks Robert
at-a-glance interface reports
When i run the at-a-glance report on a gigabit switch interface the bytes per second cap out at 200k The Mbps show up accurately though at around 750 Mbps. Is there a way i can fix this.
Request Form Templates
Why is there a requetst form template allowing you to save different request templates when you cannot customise each new template to show specific fields? Is this possible or am I missing some piece of the jigsaw?
Amount of Calls per hour in a day
Any chance you can suggest how we get a report with this information so that we can see the peak times for calls during the day? This will help us to make sure we have the correct amount of cover available. Many thanks
3rd party integrations and API
Can you specify what soem of teh popular 3rd party software that you will integrate with please. Ability to add or read information to/from SupportCenter database using APIs. Integration with popular third-party applications
AdAudit Plus schedule report problem
Hi, On the schedule creation I tried configuring the email notification with my email address which is an email internal to our company not connected to the internet but it returns "Enter a valid email address", as if it is accepting this email on another locations on the AdAudit plus software. Thanks
Search box for changes
Hi, Like we have the search box under the request module,is it possible to have a search box for changes and problems too.It will be very helpful for us.
Cannot change SQL db password in OpManager's db config file
Hi, Im trying to change the database password in OpManager's database configuration file to meet the change made in the SQL server, but im not able to do so as when im trying to save the change it says 'DB with this name already exists'. How to make this thing work. I tried renaming the DB name in SQL but then its not able to create a new DB. Faisal
No incoming messages
We have stopped receiving any incoming messages in SupportCenter Plus. When testing the mail server settings, we get the error message "Email settings saved successfully. But error occurred while trying to check connection with mail server. Problem connecting to mailbox." We're using Version 7.6.0, Build 7607 on POP3, and as far as we know, no server or other settings were changed before the problem occurred. Thank you for any help you can offer.
Move MySQL db to MS SQL server
Can Desktop Central use Microsoft SQL server for db ? How to do it ?
Products Associated to Contacts
Request is connected with Contact (although I would like to be able to choose to connect to Account) but Product is connected to Account. Problems are usually connected with machines not persons, but there is no connection product-to-request. When looking into Accounts there is a list of requests associated with Contacts, not products. Also, it would be nice if we can group products - say you have only 100 types it is difficult to scroll and find appropriate model.
Allow users access to dashboards
Hello, Running Opmgr 8721. Is it possible to give a read only user access to a specific dashboard? When I setup a RO only account and give him access to a business view, he is unable to see any dashboards. When I give him RO rights to all business views he can than see the dashboards. Please advise. Thanks.
CPU Monitoring on EC2 and other Virtual Servers
what is correct setup to monitor CPU with AppManager for Amaonz EC2, Rackspace and GoGrid?
Issue when schduling a report unable to add separate email addresses.
Have scheduled a disk space report from the report itself but when adding multiple email addresses the report does not get sent. Also if you do this within the schdule report in adminstration it says enter valid email address even tho you have already enter 2 addresses correctly with a ; or ,.
alarm when an interface comes up
Hi, I couldn't find a way to set up a notification when an interface comes up. This is needed for ISDN backup interfaces, when the alert condition is when the interface is up. Any solution? Regards, Borut
Netgroup Packet Filter service failed
Hi there, We have installed the probe of opmanager on a fresh installed Windows 2003 Enterprise server. When doing an inventory scan or a security scan this message appears in the system log. (multiple times ) -------------------------------------- EventID 7000 / Service Control Manager The Netgroup Packet Filter service failed to start due to the following error: The system cannot find the file specified. --------------------------------------- Can anyboby be of any assistance ? Kind regarts Pieter
Problem with time
Hi all, I have problem with time on received messages. Time on server is OK, but I get the message with one hour late. This is configuration in Notification Profile: This is mail message: Message: $message Device: $displayName Category: $category Error Condition: $stringseverity Generated at: $strModTime ----------> problem!!!!!!!!! $displayName IP Address: $DeviceField(ipAddress) $displayName For example, I get mail in 12:00, and the Generated time is 11:00!!! How to fix it? Please help. Regards
problems whit opmanager, server option.
hi working whit OpManager, inside the server option we have added some servers whit operating system win 2000 server, win 2003 server and Linux, the fact is that even though the servers have been dropped, the OpManager always identified as up. the test performed was to add these servers but as desktop and now if identify when dropped and when they are up. the OpManager will have some bug in the server section? or whats happen? thanks.
Need to add ALL fields to export tool (Assets)
I have noticed that not all fields which are visible within the application are available in the report/export tool In particular, the "Cost", "Part No." and "Warranty Expiry Date" fields. Would anyone else like to be able to have ALL fields available?
Service Desk Plus Notification
Hi, I m not able to get any notification whenever new complain issue is logged,assigned or close.
Task assigned to a group
I've encountered an issue where if a Task is assigned to a Group but not to a Technician, that the entire group receives the notification. Unfortunately to each of the Technicians, it appears that the task was assigned exclusively to them even though it wasn't assigned to any of them. Aside from modifying the Task Notification Template to put a warning there, is there some way that SDP can make it clear that a Task was assigned to a group and not a Technician? Thanks.
Unable to effectively monitor technician handling of requests on a day by day basis
As a manager supervising technicans dealing with service desk requests, I find that using SDP, I'm unable to monitor technician's workload and progress regarding requests on a day to day basis, or at intervals throughout the day. The 'Home' tab offers limited visibility regarding current technician workload, and the Request Summary graph is only good for highlighting incoming requests because of the 'close resolved requests after 5 days' rule. Because of the automatic closure rule, I can't tell whether
Templates for Ironport Devices
Hi, Can you advise if you have any plans to provide templates for Cisco Ironport, we are runnig a few c650`s and it would be helpful to have templates for them. If you need access to run a few requests against one of them to build a template, please let me know. Cheers, RH
disk utilization
Hello I am running a version of Opmanager on my Network and it is monitoring about 12 servers. one of my servers has an alert for 100% disk utilization, but when checked the real utilization is only about 79%. i have checked the device assets to make sure the HD size is correct. I dont know what i need to do to make the opmanager read the correct used space... if you need info please let me know. ps. sorry if this is a double post but i cant see if my last post worked...
OpManager device template for a Cisco SCE traffic shaper?
Does anybody know the proper OpManager device template for a Cisco SCE traffic shaper?
Change ServiceDesk application form C drive to D drive. What are the steps that I must follow?
Hi, I have the ServiceDesk Plus 7.6.0 installed on drive C with MS SQL database on a database server. Because of disk space constraint I need to change ServiceDesk application to D drive. What are the steps that I must follow? or I have to uninstall the application and re-install on drive D? Could someone help me? Best regards, Rita Azevedo
Downtime Summary Report
Hi Team May I know how to stop this email from sending to us? I already deleted the mail server configuration but it still keep sending the email. Please assist. http://bonitas.zohocorp.com/customer_uploads/2010_9_24_6_8_17_DowntimeReport.doc regards Isaac
Change Sites
We would like to restructure the way we have Sites setup. I have several sites setup as city1 city2 city3 I want to merge those sites into a common site such as city When I try to delete the sites that are setup it will not let me with a warning that their is a module in use with that site name. How can I do this? Thanks Marty
Report: Software and where it is installed
Good Afternoon, One of my Managers is interested in creating a report that will show where managed software is installed. For instance, Lets say we have 3 systems that have Visual Studio 2010 installed. THe report would look something like this: Software Manufacturer Purchased Installed Max Used System Installed On Visual Studio 2010 Microsoft 3 3 3 Laptop1, Laptop2, Laptop3, Is this possible? Thanks. ~James Murphy ServiceDesk 7.6.0 Build 7608
how to import FW-1's raw logfile.
Hello. I have raw and exported FW-1's logfile. but It has not set "Account" on TRACK section with Smartdashboad. How to import my llog files to FirewallAnalizer? Thanks. Hiro.JAPAN.
SDP Create Time Report: Using specific times
Is anyone able to help, have been tasked to provide a twice daily report showing generated requests created in a 12 hour window. First from 07:30 ending at 19:30, the second 19:30 to 07:30 the following day. Advanced matrix doesn't allow so now looking at query editor which is beyond me.
How can I create backup on another Disk/partition?
Hi, I would like to backup OpManager on another partition. How do I accomplish that? Regards, Panaiotis
OID Issue
Hi, I am able to get reply from this oid 1.3.6.1.2.1.1.1.0 but in this opmanger bydefault for all the device the oid is .1.3.6.1.2.1.25.3.3.1.2 how we will change this oid any idea appreciated. Regards, Ramesh
Service Pack Fudged up my OpManager
Updated to the latest service pack and now my OpManager is showing duplicate devices and I'm not having confidence that it's the only thing broken. What's up with this?
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