Time report by site or by account . . .
I can't seem to get this function, i want to be able to do a Time Spent Report by account or site, it seems weird that this would not be available. Does anyone know of anyway in which i can get a report based on sites, or account which will shows individual technician times spent within that account or site within a defined period? Thanks, Tralisk
Requesters question
Hello, In our company we have superusers who are placing the request at the helpdesk for the user. Example John will call the helpdesk and ask for a technicien to go see Mary who is having problem with her laptop. Since there is only one requester field, how could I setup servicedesk+ to notify both user by email when the incident is opened?
Variable work hours
Hi! Before creating a new topic with the same question, I did a search on the issue I have https://forums.manageengine.com/topic/operational-hours https://forums.manageengine.com/topic/variable-operational-hours-on-working-days https://forums.manageengine.com/topic/different-hours-for-saturday https://forums.manageengine.com/topic/work-with-two-different-operational-hours https://forums.manageengine.com/topic/variable-operational-hours-for-weekend-help-desk-working-days https://forums.manageengine.com/topic/variable-operational-hours-for-help-desk-during-weekend-work-days
Contract - SLA with different response and resolve time (day/night/weekend)
Hello, i have special SLAs with different resonse times and different resolve times. But I can not find a possibility to define them in SupportCenterPlus. For example: - Operational Hours general operational hours are from Monday to Friday from 8am to 6pm. - SLA: is from Monday to Friday from 9am to 5pm - with 1 hour response time and 2 hours resolve time the rest of the time (5pm to 9am, Weekend and Holiday) we have 2 hours response time and 5 hours resolve time. Is there a way to display this data correctly?
Refresh button on request being currently viewed
I note there is the ability to do an automatic timed refresh when viewing "my open or unassigned" request. Can we please a manual fresh button on both that page, and one on the "view request" page too (https://scphost/WorkOrder.do?woMode=viewWO&woID=2512&). Many times a client will immediately respond back, and you have to refresh the entire browser, or navigate away and back to the request to see the update. dcc
Opmanager build 8700 - issues adding servers
Just wanted to see if anyone else has had an issue adding servers after an upgrade to build 8700? Specifically that when a server is added, it says "Device added successfully." however the machine isn't actually added to the device collection, and can be re-added over and over again, it almost seems like the database isnt being updated or something similar. just wanted to see if anyone else has come up with a solution, thanks,
import data from old version
We have had an eval of 5.6 running for some time after been supplied by yourself with an extension eval. We have purchased ops, service desk and wifi manager. Is there any way we can move data from ops 5.6 into 6 or will we have to start from scratch.
Is there a way to retrieve versioninfo for ServiceDesk Plus from the ServiceDesk Plus database?
Hi, We are having issues with our ServiceDesk Plus installation while trying to upgrade it. Unfortunately, the upgrade failed and we seem to be unable to restore the ServiceDesk Plus installation from a VMware snapshot that was taken just before the upgrade (we get a 404 error in Apache). We do not know which version of ServiceDesk Plus was installed at the moment we did the upgrade and were told that not all versions will work with all database versions. Is there a way to retrieve the version information
NetFlow Analyzer Enterprise edition - SNMP V3 support available
Hi All, SNMP V3 support is now available in NetFlow Analyzer Enterprise edition. This feature can be availed in your current Enterprise edition install by upgrading to the latest version,which is BUILD 7300. Please fill the form in the below link to request the service pack for upgrade: http://www.manageengine.com/products/netflow/distributed-monitoring/service-packs.html For full installation binaries of NetFlow Analyzer Enterprise edition, visit the below link: http://www.manageengine.com/products/netflow/distributed-monitoring/download.html
add f5 LTM to opmanager
hi all, can anyone suggest how to add mib file of F5 LTM in opmanager. After adding the F5 in to opmanager it shows few stats by default but we are looking for detailed ones. Whenever we try to check specific OID it says this oid already exists with F5 LTM XXXX model number which is correct but it does not show any option how to enable those. We are running LTM 10.2 OS on F5 Regards Pankaj
Netflow support for snmpv3?????????????
When will Netflow support snmpv3? Thanks,
Connect a Oracle database using tnsnames.ora
Hello! I got a applications manager version 9 Build 9005. I have a question: How can I connect a Oracle database using entrys are stored in the tnsnames.ora? My tnsnames.ora: test = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = MyOracleDb)(PORT = 1521)) (LOAD_BALANCE = YES) (FAILOVER = ON) ) (CONNECT_DATA = (SID = tms) (SERVER = DEDICATED) ) ) A direct connection to MyOracleDb without a tnsnames entry works! John
Searching Custom Fields
Is there any way to search for an Active Directory account in AD Manager based on one of the custom fields (i.e. employeenumber).
cisco 1800 vlan two interfaces
NFA 8500 Netflow from cisco 1800, i have fa1, fa2, vlan1. ip route-cache flow write only for vlan1, but in NFA i have two interfaces with other parametrs. interface Vlan1 ip address 193.4.204.1 255.255.255.0 ip nbar protocol-discovery ip flow ingress ip flow egress ip nat inside ip virtual-reassembly ip tcp adjust-mss 1452
UI Customization...
Is there any way to customize the User Interface for both Login Page as well as My Info page? We would like to customize the header and footer, have Enterprise branding, etc. Thanks
Supportcenter Plus does not accept $
Hi, Previously we had on some fields our prices in $, but lately with updates it does not accept it anymore. When we put the $ in the field ex. diagnostics $70 it puts the 70 in a 2nd row like: diagnostics 70 Any suggestions? Thanks
unable to load cisco MIB into MIB browser CISCO-QOS-PIB-MIB
unable to load cisco MIB into MIB browser CISCO-QOS-PIB-MIB attempted SMI version 1 and SMI version 2 and no luck.... any suggestions
1 IP 2 Mac address
Hi everybody, how can I deal with a case of two MAC addresses sharing 1 IP address as it happens with network teaming/bondign cases? I tried to import using as file but it complains if I put the two rows. If I import one row at a time it takes only one value. Is this case taken into account in OpUtils? Regards, Juan Pablo Baserga Director de Tecnología y Proyectos Technolgy and Projects Director Ph: +54 (11) 5295-3915 Fax: +54 (11) 5295-3950 Mob: +54 (911) 5318-1127 Av. del Libertador
Netflow add-on issue
We are evaluating OpManager with Netflow add-on. After installation and logged in to OpManager, I received following error when I select NetFlow Traffic Analyzer module in Op Manager. HTTP Status 404 - /netflow/jspui/dashBoard.do type Status report message /netflow/jspui/dashBoard.do description The requested resource (/netflow/jspui/dashBoard.do) is not available. Apache Tomcat/5.0.28 I am wondering what did I missed during installation. Any idea will be appreciated. Thanks, Feng Zhang
DE fails to connect to cisco 877 router
Can;t manage to get device expert to backup a cisco router, i access it via telnet, from the DE server i can telnet. after telnet you get Password: after entering password i get prompt of Routerabcdefg> entering en followed gives me again Password: entering the enable password gets me prompt of Routerabcdefg# So i setup my credentials accordingly and it always fails, all parts of the credential test. If i select "telnet" from the action smenua and populate the fields login name <blank> password <password>
ManageEngine® Firewall Analyzer 7 Released
ManageEngine® Firewall Analyzer 7 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 7 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 7.0.0 - Build 7000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Collector server failure notification Display name option for Collector server
Is there a way to disable cases re-opening when a user replies to a Closed request?
Is there a way to disable cases re-opening when a user replies to a Closed request? This throws off our reporting greatly, and I'd like to disable this feature of re-opening when a user replies. We get alot of THANK YOU'S in Replies, etc. and there is no reason to re-open the cases for this. I would be fine with an option that generates a new case, I see this option in the Self Service Portal section and have disabled re-opening there and generating a new case there.
configuration in disabling USB and ROM
hi i'm usign desktop central in Windows 7 profesional, the problem is i cannot connect or install an agent using windows 7. and also i configured in desktop central to disabled the optical disk drives whiich the cd or dvd ROM and the USB its almost 3 days before i configured but the status is " In Progress" we have 2 hundred plus of computer units, what should i do is it ok to wait or what? until when should i wait for this configuration to be excuted?
Clearing out Incidents from Database
Hi Guys We are just about to move our service desk plus environment from final testing into production. Is it possible to clean out all the test incidents from the database without deleting any configuration information of the application ie Email configs, rules groups etc etc. Cheers Dan
Oracle login with sys dba?
Hello! We using an applications manager version 9 Build 9005. I want to add a new oracle database query monitor. Therefore I will connect with a sys login, but it dosen't works. I got a error like this: Unable to connect to Database. Error Message : ORA-01033: ORACLE initialization or shutdown in progress I think I have to connect as sysdba user. How can I handle this? John
MIB Upload - Error Parsing
I have uploaded a MIB for our watchguard mail appliances but when accessing the attached MIB get the following error: Error parsing MIB:BORDERWARE-SMG-MIB.txt Exception while loading MIB:Could not parse the file D:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/BORDERWARE-SMG-MIB.txt. The error occured at the line no: 91 ,column: 5. The 'ASSIGNMENT' or 'DEFVAL' keyword may be missing. or In case of table entry, the ACCESS value may be other than 'not-accessible'. Can you advise how I can fix this issue. I have
Disable group notification if a technician is assigned to the ticket?
Please add the feature to disable group notification if a technician is assigned to the ticket.
NetFlow Analyzer 8 Available
Hello, We are happy to announce the immediate availability of NetFlow Analyzer 8 Professional and Professional Plus editions. Below are the new features and bug fixes added in NetFlow Analyzer 8. Features: IPSLA (VoIP Performance Monitor) SNMP V3 support Flexible NetFlow - NBAR Reporting V9 Sampling Support for Cisco ASA - NSEL Reporting CBQoS Child Policy and Match Statements Report PDF Option in CBQoS Geo Locations reports of IP Addresses Single Click Scheduling For all Reports Network Layout
Error in Adding User: Some Authentication problem - Error Code: 80072030
When I attempt to add a help desk technician from Active Directory I get the error message: "Error in Adding User : Some Authentication problem - Error Code : 8007203. It does not matter which help desk role I assign or if I select "Impersonate as Admin" or not. We are on the latest build 4412 and have not exceeded our license limit. I have also verified that the username and password for the domain settings are correct.
Technician Leave and SLA Violation
Hi, We have had a few cases where technicians have placed themselves on leave within the Scheduler system but requests will still violate their SLA against this technician. After some digging into the system it appears that the leave system actually does nothing if you are not using the auto-assignment system. Is there any way to have an option that SLA's will not be violated if a technician is on leave. Regards, Blake
Identify Action Dependencies
I would like to be able to identify all of the triggers for a given action. We have accumulated redundant actions, and would like to merge them. Also, we would like to be able to make a list of triggers for a specific e-mail action (the one that e-mails the paging system). Is there a query that can be done that will relate the action name with monitors and attributes that can invoke the action?
Desktop Central - August 2010 Newsletter Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for August 2010 has been sent. The newsletter has the details of the latest enhancements (build 70119) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Cannot connect to laptops through remote control
Hello! We have purchased new laptops for our library, which we installed the Desktop Central agent on. When we try to access any of the laptops through the Remote Control option on the server it gives us "Firewall is Enabled" error. The firewall is turned off on the laptop, so this doesn't make any sense. Also, we know the problem is not the server because we can remote control any of our other desktop machines. One other weird thing: we were able to apply configurations to the laptop and it
Test Monitor - Error!
Hello, Using Opmgr 8720. Whenever I click on "Test Monitor" for any device, I get the attached error. Please advise. Thanks.
Disable automatic e-mail -> ticket convert
Hi all! Accordingly FAQ http://www.manageengine.com/products/service-desk/faq.html#RequestCreation3 all e-mail without tracking number converts to ticket. How disable this feature ? But SDP must continue fetch e-mail... Thanks in advance.
Incorrect values on Windows 2008
Hi Everyone, We recently migrated our file server over to Windows 2008. I've got SNMP installed and configured the same as I do on other servers. When I test the credentials they pass. However I noticed Op Manager is giving two incorrect readings about the device. 1. Op Manager reports the disk utilization at 100%. The server has 2 drives. One is 140 Gigs with 114 free, and the other is 2 Terabytes with 1.7 free. Where is the 100% coming from? 2. Oddly enough, when I add the monitor for Op Manager
OPmanager keeps on twittering
Hi, We have tested with the Twitter function of Opmanager 8720. We are finished, and we like to stop it. We have removed the notification profile from all monitored objects. We have deleted the notification profile. We have run a mysql command to remove the twitter login and pass from OPmanager. But stil our firewall repors OPmanager sending messages to Twitter: https://twitter.com/direct_messages.xml?since_id=0&?since_id=0& How can we stop OPmanager from contacting Twitter ? Regards, Bastiaan
Linux servers report wrong memory
Hi, Application manager always report that linux servers are using up to 99% of memory while actually most of this is used for cache , it should be only around 4% free -b total used free shared buffers cached Mem: 8394850304 8362881024 31969280 0 324513792 7671844864 -/+ buffers/cache: 366522368 8028327936 Swap: 9154650112 0 9154650112 snmpwalk -cpublic -v 1 csuc42 memory UCD-SNMP-MIB::memIndex.0 = INTEGER: 0 UCD-SNMP-MIB::memErrorName.0
Equivalent to Solarwinds NPM?
We're trying to find a good alternative to Solarwinds, it's an expert software about monitoring but performance issues make us crazy. And also marketing department doesn't know what to do exactly. I've found your software from Google and liked performance, mysql support also your capability. I have three questions which are; 1-Is there any possibility to trigger complex alerts to groups ? 2-Is there any possibility to query complex reports ? 3-Is there any possibility to use multiple OID's for creating
Project Management
Hi, I would like to know How can I integrate our projects and consultaion service into Service Desk Plus?We have to manage Help Desk (Service Request and process),Asset Management,Projects and Consultation under one software. Regards, Nelgin
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