Error Tomcat
Dear support , i'm using helpdesk 7.6.0 Build 7608 , sometime user access survey it's error tomcat ( imagae attche ) How do to fix it ? Thanks !
Windows OS version incorrect
When I look at a report by computers and look at the computers in my Member Servers OU, the OS all show up as Windows 2003, even though several of those servers are running Windows 2003 R2.
Service Desk Plus Slowdowns
Hi Guys We are running servicedesk plus 7.6 latest hotfix. Quite often the whole application will slow down where it runs really slowly for a min, then picks back up to normal speed. We are running Windows Server 2008 R2 64bit with Microsoft SQL 2008 R2 on a Hyper V server. We have moved the application onto a more powerful Hyper V server and have seen no improvement. Please note this is with 1 user only trying to configure and test the program before we roll it out to production. Do
Web Service return white page
When i add a web service monitor and click "Add monitor" the Application Manager return a white page with the URL: http://localhost/wsm.do?method=addMonitor&hideFieldsForIT360=null Somebody can help?
Pass-through still prompts for username/password
I am testing out ServiceDesk Plus and have it installed on a domain controller running Server 2008 R2. I was able to set up AD pass-through with no issues, the computer account was properly created. Yet when I try to log in I am still prompted for a username and password. I have tried on multiple OS's and internet browsers, but I get the same results. Has anyone else experienced this issue? Is there a solution?
Problem scan asset Ubuntu
Hi, I have a problem to scan Ubuntu 10.04 computer This is the message ERROR:Database exception while updating Workstation. Informe del problema al administrador del sistema, con el código de error - 1,285,216,956,323. In machines with Fedora an CENTOS the scan pass OK But in all machines with Ubuntu 10.4 the scan can't pass
Message Error Editing Threshold Partition HD AS400 Servers
Hello: Please can help us with the following case: We are currently working with OPManager Essential 8720 We are monitoring some servers AS400 V5R4M0, we have the following drawbacks: OpManager detect the disk partitions of the servers AS400 The problem is that when you edit the threshold of each partition appears error: Why this error? How I can correct this error? Thank.
Default time entries to logged in support rep
Hi It would be good that the system picks up on the support rep logged on and when adding time entries it makes that rep as the default. Currently what happens is if rep (A) logs a request to him/herself and rep (B) performs a task on that request and goes to add time against the request, by default rep (A) is selected not rep (B). What happens is that time ends up being recorded against the wrong person. Hope that makes sense. Mike
Change IP of monitored device
Hello, We have trouble with changing IP address of monitored device. It seems that changing IP in the device configuration has no effect at all. We found in the forum information that if device was added by IP not by name we have to delete it and add it again. Is that really correct? I can imagine that we would like to change IP of the device but not to lost all history of its availability? Maybe this is possible at database level? If so, could you provide us information in which tables this information
Installing Applications Manager 9 error
When installing the Applications Manager 9 At 2% I get a popup with this COMPONENT TRANSFER ERROR Component: Source Component File Group: SourceFile File: Error: Access is denied. Have full admin privs on server so no idea what is going on here..
Self-Service Portal Settings
Under Self-Service Portal Settings I see the option "Do you want to allow requesters to close their own resolved requests?". We have that set to YES. How do the users actually close their own requests? Also under Self-Service Portal Settings I have "when the requester replies to the closed requests. Perform the following:" Set to Reopen the same request with 1 day from closed time. Else, create as a new request. The 1 day time limit is not being honored. Just today I had someone reply to a
More control over email spam rules
On the email settings - spam tab. I would like to create rules such as: To contains abc@abc.com or abc1@abc.com OR CC contains abc@abc.com or abc1@abc.com AND Subject contains "don't create a new ticket" Currently I don't see that you can have seperate OR parameters and AND parameters. It's one or the other all ORs or all ANDs but that doesn't give you very much control. This would help us avoid tickets being created when they shouldn't be. Thanks darrenw80
Entries for the device are either partially added or removed.Click [here...] to remove and readd the device
Good morning, We are having a error when we try to add some device in the OPManager software. This device in question was already added however was delete after. After this, we cannot add the device in OPManager because we receive the following error: “Entries for the device are either partially added or removed.Click [here...] to remove and readd the device”. Doing a little research on your site, we see that this is a problem that you already know, however the tool released for solution (RemoveBDentries.bat)
How to delete a group that is "in use by other module"
We've done some reorganization within our department. As a result, we've eliminated the need for one of our "Groups" in SD+. I've moved every request (all statuses, even closed) to other groups. However, SD+ will not let me delete the group from the Admin > Groups page. Below is the resoponse... "Groups cannot be deleted as it is being used by other module." Can anyone explain what I need to do to remove this group? I'm also curious why there isn't an option to just mark the group inactive...
Error Code : 525 Error in Creating Home Directory, Access is denied.
When using latest version of ADManager Plus to import student names from a csv file, I receive the following error. Error Code : 525 Error in Creating Home Directory, Access is denied. I can not figure out why this is. 2 days ago it imported 700 users fine. When I go onto the DC and into user properties I see the home directory as being listed for example as cgsd-nashome est estuser If I delete testuser and put %username% it creates the folder instantly. I have %username% in the ADManager plus template
Speed up the forums...
Can somebody fix http://localcommunity.manageengine.com/images/zoho_logo_min.gif so the forums aren't so horribly slow failing on this image? Michael
Contact not being notified when ticket updated by email
The system is not notifing the contact when an update is sent to the system through email (from the support rep). Do i have to set it up somewhere? The option "Acknowledge Contact by Email when their request is updated" is checked. Thanks, Volnei
OpManager/VoIP Monitors not showing correct Thresholds
We are evaluating Opmanager. I am trying to set up a Voip monitor. I setup a monitor and the threshold wont take or I am entering it wrong. I have been getting threshold alarms nonstop.
raw file for devices syslog
Hi guys, i got my free trial OpManager 8 running in windows to monitor performance and syslog some cisco devices. do any body can help me to find out..where is the raw file located for cisco syslog file instead of syslog viewer, it's required for some evidence thanks for your enligthment regard, ./obe
Microsoft Hyper-V Sever 2008 running on Windows 2008 Server Support Request
Hello, We are looking to remotely monitor Hyper-V servers we have on Windows 2008. I know that OpManager can monitor VMware ESX systems as we use this at our sister company. We'd like this functionality similary available for Windows Hyper-V servers running on Windows 2008. Cheers, LeRoy
Foundry Networks Sflow
Does Opmanager or Netflow capture and utilize Foundry's Sflow?
Schedule Custom Reports
Hi. I would like to save a custom report in OpManager and then send it daily like a schedule report... Can I do that ? Pls tell me how... Thanks.
Seperation of admin privileges
Good morning, I have searched for a topic similar but did not find anything that was helpful. My question is this. Is there a way of separating Administrator Privileges and having the technician gain access to the admin panel for certain items without giving full SDAdmin Role. If not, will this ever be a consideration?
Success Story: Password Manager Pro helps leading supply chain management solution provider bolster the security of IT infrastructure
The IT department of GoFrugal Technologies, which specializes in retail, retail distribution and supply chain management solutions, found it challenging to properly maintain the proliferating administrative passwords of these IT systems. While security systems are in place to guard the infrastructure against external threats, GoFrugal wanted to strengthen its mechanism to rule out any possible internal breaches as well. Especially, access to the sensitive administrative passwords, which give unlimited
add device notes
Hi, Is there a way to add device notes straight to the database or a text file ? I would need to add 120 different ISP identification numbers to routers. It will be a pain to add them trough the web interface.
Data lost / corrupt database-tables - system not working correctly
Hi, we have a big problem with the support center plus: We have deleted a contact which had the same name as an support rep. Why ever the support rep was also automatically deleted from the system!!!!! Now it seems to be, that all groups, where this support rep was "interessted in" have corrupt data. -> We are not able to add any support rep to "interessted in", because in the list of available support reps is no entry shown! I don't know if there are also other tables affected, which was "linked"
opmanager, vsphere 4.1 and disk performance
Hi, we're testing how opmanager manage performance counter on vsphere 4.1 and we have a little problem. Our infrastructure is all on ESX 4.1 with Datastore on NetApp NFS shares. On the host performance of the esx server and on vm on that host we see that no performance information is reported related to NFS Datastore (new feature of ESX 4.1). Is this correct? Will performance monitoring on NFS Datastore (and also on VM that reside on those Datastore) be introduced in new versions? Thanks Francesco
How to block websites in iornport S650
Hi All, Could anyone help me to block few websites in my iornport S650 device. Thanks, Raju
Wavecom Modems
I want to find out if anyone is using one of the following modem devices for Opmanager? Wavecom GL6110 Wavecom GL6100 Fastrack Xtend We currently have the Nokia Supernova 7210 and it is giving us a lot of problems. We must restart the phone at least once a day for it to continue working. I want to go over to a GSM Modem but I cannot find any of the supported models on the market. I can only find the 3 devices that I listed. Does anyone have any suggestions for me or advice on which modem I should
Weird Statistics
Hi, I have just configured NFA 6.1 with two X450 Extreme switches, and i am getting some funny statistical data. I sent 400MB down the pipe, and the NFA software only showed this up as 50.7 MB in data transferred. I then sent down another 30MB and it only showed this as 4MB of data transferred. It seems as though the software is trying to convert from bytes to bits, and messing it up, but that is only a simple guess. Could someone please advise if i have a setting wrong, or whether they have also
RPC Connection Errors
I keep getting rpc connections errors when trying to scan workstations. I pulled the extract below from the serverout0.txt log file. I have verified that the firewall is opened up for RemoteAdmin (GPEDIT.msc and the netsh command). I can also run NET Use commands to the C$ and Admin$ shares with the userid and pw. Dcom is also setup properly. And I have rebooted. This is getting really irritating as there does not appear to be any reason for it to not work. I have run into this with every new workstation
netflow question
Good day for all Excuse me my question is about Netflow Analyzer (but there are no the same topics for it) Can you explain how to compact database after it enormous grows more then 25GB and it goes to grows more. Commands rawcleanup.bat empty about 700 mb of hdd command dropdatatables.bat just cleanup all data in database and dont compact the database - i tried too clean database without deletion of significant rows. the file is too large and i can't make the database backup-restore. The main is
Netflow - Running on a VM Server
Hi I am looking at upgrading our Netflow Analyser to the latest versions via applying service packs etc. Before i proceed with this, can you tell me if it is possible to run NFA on a virtual server in VMWARE. I have been looking on the website to see if you have any instructions etc for this or whether it is supported. What i would like to do is run this application on a Virtual Server etc so if i apply any updates and say something went wrong i can roll back to a working vm from the previous day.
After upgrade to 7512, attachments in requests point to .jsp files instead of their respective file types in Google Chrome
We just recently upgraded from 7505 to 7512. We are now noticing that attachments in requests, when clicked, are opening 'File Download.jsp' instead of the .doc or .pdf that is actually attached to the request when using Google Chrome (Firefox and IE continue to function normally). If we force the .jsp file to open in the correct application (if we know that File Download 1.jsp is a Word document, we can force it to open with Word and we are able to see the content just fine). I realize that Google
MSSQL script needs assistance please
I have a mssql script then when run on the sql server against the manage engine tables produces the results that I require, ie the top ten callers for the period specified. When I try running this directly in ManageEngine I get query errors returning, can someone please take a look at the query and advise what needs to be in place to run the query in ManageEngine please. SELECT top 10 aau.FIRST_NAME "Requester",max(dpt.DEPTNAME) "Department", count(aau.FIRST_NAME) FROM WorkOrder_Threaded wot
New Feature Series - 1 :: Firewall Analyzer 7 supports Microsoft SQL as back end database
You can use MS SQL database as back end database for Firewall Analyzer. Of course, MySQL is bundled free, by default, with the product. If your organization already has MS SQL database, you can use the same for Firewall Analyzer. You have to configure the MS SQL database after the installation of the product. If you have already installed the product with MySQL database and using the product, you can still change the database to MS SQL following the procedure given in the document 'Migrating Firewall
Add Additional Fields to Resolution Tab
We have several fields that are required when closing a ticket. Is there a way that SDP can find all these fields so when we go the the Resolution Tab so that we can just fill in all the fields in one shot rather than getting the error message and having to edit the ticket then closing it.
Not a tech
Recently I changed a Requester to a Tech but following a meeting, it was decided that this user would not be a Tech. How do I convert this Tech back into a Requester? Thank you.
Add Field Dependansies
Hello Is there any way to "connect" some fields of the new request? I'll try to explain: New request form have some key fields: field 1: requester (and site) field 2(manualy created): "target person" (from client), should be inform about any new requests from their company. field 3 (manualy created): account manager Is ther any way to make auto fill feature after choose any of them or maybe the first? ------------------- Thank you and sorry for my english =)
Importing Sites
Hello Is there a way to import sites directly to the SDP?. I am talkig about 1.500 sites... Thanks for your answer Jorge Messano
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