Contact not being notified when ticket updated by email
The system is not notifing the contact when an update is sent to the system through email (from the support rep). Do i have to set it up somewhere?
The option "Acknowledge Contact by Email when their request is updated" is checked.
Thanks,
Volnei
The option "Acknowledge Contact by Email when their request is updated" is checked.
Thanks,
Volnei
Topic Participants
vcaetano
sujayedwin
SupportCenter Support
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