On the email settings - spam tab.  I would like to create rules such as:

 

To contains abc@abc.com or abc1@abc.com

OR

CC contains abc@abc.com or abc1@abc.com

 

AND

Subject contains "don't create a new ticket"

 

Currently I don't see that you can have seperate OR parameters and AND parameters.  It's one or the other all ORs or all ANDs but that doesn't give you very much control.  This would help us avoid tickets being created when they shouldn't be.

 

Thanks

darrenw80