Hi

 

It would be good that the system picks up on the support rep logged on and when adding time entries it makes that rep as the default.

 

Currently what happens is if rep (A) logs a request to him/herself and rep (B) performs a task on that request and goes to add time against the request, by default rep (A) is selected not rep (B).  What happens is that time ends up being recorded against the wrong person.  

 

Hope that makes sense.

 

Mike