Request is connected with Contact (although I would like to be able to choose to connect to Account) but Product is connected to Account. Problems are usually connected with machines not persons, but there is no connection product-to-request. When looking into Accounts there is a list of requests associated with Contacts, not products.

 

 

Also, it would be nice if we can group products - say you have only 100 types it is difficult to scroll and find appropriate model.