Unable to effectively monitor technician handling of requests on a day by day basis

As a manager supervising technicans dealing with service desk requests, I find that using SDP, I'm unable to monitor technician's workload and progress regarding requests on a day to day basis, or at intervals throughout the day.

The 'Home' tab offers limited visibility regarding current technician workload, and the Request Summary graph is only good for highlighting incoming requests because of the 'close resolved requests after 5 days' rule. Because of the automatic closure rule, I can't tell whether the technician put in the effort to resolve the request today, or 5 days ago.

What I'd like to see is a dashboard that displays, by technician, a count of all requests by all open request statuses.
Also, a table, by technician, showing the number of requests resolved or set to closed 'today', and the total time logged against requests today.

Any chance of getting this functionality in an upcoming update?
Or maybe I'm using SDP wrong or haven't noticed this type of functionality?

Thanks,
Rich