tasks: assigned group information lost when editing tasks created by a template?
Hello
our version: SD+ 7611
We have request templates with defined task. In the template, the tasks are already assigned to a group, but not to a technician.
When (in order to assign the task to a technicien or editing details of the task) opening one of those tasks, created by a template, the group assignment is lost. It is as if the group never had been assigned and the assignment has do be done again.
After some debugging, it seems that this behaviour is only for tasks created by a template.
Any other who encountered this behaviour?
Thanks for any feedback.
Best regards, Marc
our version: SD+ 7611
We have request templates with defined task. In the template, the tasks are already assigned to a group, but not to a technician.
When (in order to assign the task to a technicien or editing details of the task) opening one of those tasks, created by a template, the group assignment is lost. It is as if the group never had been assigned and the assignment has do be done again.
After some debugging, it seems that this behaviour is only for tasks created by a template.
Any other who encountered this behaviour?
Thanks for any feedback.
Best regards, Marc