Database documentation
We have several of our customers using ServiceDesk Plus. We have received the request several times for documentation regarding the database structure and entities.
We have managed to analyze the database using 3rd party tools but there are hundreds of tables in the database. It's a monumental task to investigate each table to find out what it's for and whether or not it's important for reports etc.
Why don't you publish a document that would help us create reports and export information from SDP? This would help your customers get a lot more out of the product.
Regards
Chuck Cohen
Ireo Soluciones y Servicios
www.ireo.com
We have managed to analyze the database using 3rd party tools but there are hundreds of tables in the database. It's a monumental task to investigate each table to find out what it's for and whether or not it's important for reports etc.
Why don't you publish a document that would help us create reports and export information from SDP? This would help your customers get a lot more out of the product.
Regards
Chuck Cohen
Ireo Soluciones y Servicios
www.ireo.com