Request Closed -notifications
Hi,
When a new Request is created (by Technician) in the web-interface with Status as Closed, SD sends a Notification message to the Requester. This happens even if "Acknowledge Requester by Email when the request is closed" is not selected in the "Helpdesk - Notification Rules".
Any fix comming to this?
/lakend
When a new Request is created (by Technician) in the web-interface with Status as Closed, SD sends a Notification message to the Requester. This happens even if "Acknowledge Requester by Email when the request is closed" is not selected in the "Helpdesk - Notification Rules".
Any fix comming to this?
/lakend