Outgoing SMTP in Service Desk
We are changing our mail server to Exchange 2007 and I'm having a terrible time getting ServiceDesk to send notifications through it.
I set up POP access to SD can get emails from Exchange. No problem. But when I try to set up SMTP to send, I just get "Send Notification Failed" errors.
One question: when you send a notification in from an SD web page, what IP address does it come from, the client's or the server's?
The reason I ask is that there is already an SMTP connector set up for this server in Exchange. The server also runs an EDI program that send e-mail to the internet, so the connector is limited to the IP of this server. I set up the SMTP connection in SD the same as in the EDI program, but it doesn't work.
I set up POP access to SD can get emails from Exchange. No problem. But when I try to set up SMTP to send, I just get "Send Notification Failed" errors.
One question: when you send a notification in from an SD web page, what IP address does it come from, the client's or the server's?
The reason I ask is that there is already an SMTP connector set up for this server in Exchange. The server also runs an EDI program that send e-mail to the internet, so the connector is limited to the IP of this server. I set up the SMTP connection in SD the same as in the EDI program, but it doesn't work.