Hello,

I'm using SD 7.6.0 (with last updates). After comple job with add new requestors i begin to test it and found some troubles with usability or maybe i don't know something...

 

1) Telephone field of the new tickets have a relations with only telephone field from requestor, but have not relation with mobile telephone. So, i need to dublicate mobile telephones in the telephones fields when creating requestors. Sometimes i have 2 numbers and need to choose one... I think should be better to indicate 2 telephones of requester. 

 

3) Technical specialist can't view detailed requestors and site info. By default in the request they can find only requestor name, telephone, department and site. Otherwise, if they need to leave office they should use admin tab for more information or use other documentation. For example: site address or main company telephone.

It is not comfortable and have a lot security risks.

 

I don't want to give administrative rights to all technicians and max. shorten volume of external documentation.

Can you help me and give some tips?

 

Thank you!

Best regards, Oleg Nenakhov

MCITP, MCTS