How to configure Windows 2008 to control events
If the program EventLog Analyzer is installed on a Windows 2008 server that does not belong to any Active Directory domain, in order to allow the program EventLog Analyzer to collect events generated from this server (localhost), you must disable the Windows 2008 Password Protected Sharing: To do this you should: connected to the server with administrative credentials on the server itself; go to Control Panel and open the Network and Sharing Center; expand the section Password Protected Sharing and
Have business rule or something auto open additional tickets
Is it possible to have multiple tickets automatically opened when some one submits a request? For example, a new user request. Would like it to open some child tickets that are tied to the original. Thank you, Marc
Does SupportCenterPlus support Windows 2008 R2 and MS SQL 2008
I am going to move our SCP installation to another server and i would prefer if it would be Windows 2008 R2 Do you officially support W2008 R2 ? Are there any known bugs using W2008 R2 ? I am going to setup a MS SQL 2008 Cluster after a few months and i would like to migrate the SCP Database to that cluster from a MS SQL 2005 Server Is MS SQL 2008 officially support by SCP ? Best regards, Valdi Hafdal
Availability Times
HI, I would like to change the availability times to some devices that are switched off every night, I would like to either change this to 9am to 5pm, if not can the Availability be disabled. Regards
upgrade version opmanager
HI Currently i use opmanager V5.5 in my company , but i see the best features in the opmanager V8. Can i upgrade my opmanager whit same licence or would have to acquire another? thanks.
Two New editions Of SupportCenter Plus
Dear Customers, As you would be aware that SupportCenter 7.7 is planned for release this month. And with the 7.7 release, we plan to introduce the Enterprise & the Unlimited editions of SupportCenter Plus in addition to the already available Standard and Professional editions. Below is the table that provides the list of features in each edition (list also includes upcoming features of 7.7 - Dashboards & API ) : Standard Edition Professional Edition Enterprise Edition Unlimited Edition
restore deleted requests
In SCP is it possibel to restore deleted requests? If not can this be added as a feature. im afraid of accidentally deleting requests as this will remove timespent from our weekly billing reports. Maybe its better if the reports are based on timespent actually entered as opposed to timespent on requests in the system at the time when the report is generated. thank you
OpManager Disk Utilization Bug - No graph shown
This bug may be specific to CentOS/RHEL but never the less, there is no documentation I have found about it. Issue OpManager (8721 - or less) does not display the disk utilisation for CentOS/RHEL servers. CentOS/RHEL responds correctly as advised in http://support.opmanager.com/sd/AddSolution.sd?solID=35701 OpManager appears to make queries (in addition to the KB article) to the OID: .1.3.6.1.2.1.25.3.6.1.4 and attempt to obtain the disk capacity. This OID does not appear to be implemented in RHEL/CentOS
Choose button missing in edit group page
The button for "Send notification to group technician(s) when a new request is added to this group" is randomly not shown in the page "Edit group"
Delete department record failure
Hi Dear Support Team I'm trying to delete some useless recoreds of department but it seems it is forbidden and below message replies: Department is being used by a module. Hence cannot delete it. and the record becomes disable. Now could you please help me, how can I remove these useless records of department? I'm using the last version of SDP(7506). Thanks and Best Regards
"Cannot insert the value NULL into column 'COLUMNINDEX'" Error
While upgrading from SD 7.5 to 7.6 the update log show several warnings like the one above. Finally the upgrade fails and a database corruption results from this. We're upgrading from 7507 and this issue shows up only when upgrading from build 7514 to SP1. Thanks!
How do you determine which edition you are using?
How can you tell what edition you are using. All it says is Service Desk Plus, and which version you are on.
Change Approval Status always shows N/A
Hi, I'm testing the Change control procedure through ServiceDesk Plus (7602). I need to be able to create RFQs and then have these approved by a CAB. I've created a new Change record and chosen the 'Major' Change Type, however the Approval Status always shows 'N/A', even if I add CAB members and then have them approve the change. What am I doing wrong? If I create a Change record using the 'Standard' Change Type, this immediately shows an Approval Status of Approved (obviously because the Change
Provide functionality for dynamic device collections
Hi all, I have idea that I am sure many would find useful. How about providing the ability to create dynamic collections of devices based on some simple rules using boolean logic. E.g. I would find it useful to create a collection of devices that is of type Windows 2003 AND has "PRD" in its name AND is in the IP range 10.10.10.1 - 10.10.10.100 OR 10.10.11.1 - 10.10.11.100. The membership of this collection would be dynamic and devices would be automatically added and remove as they fell inside
support Sun Java System Application Server
support Sun Java System Application Server monitor?
What time will support EMC Celerra NAS
Hi Support Excuse me.What time will support EMC Celerra NAS ?
How do I get the names of switches to show up in device list instead of IP
I added about 20 Access switches and all are showing up with its IP not name. How can i get the name to show up instead of IP.
Changing default request template
Is it possible to overwrite the default request template with another existing template let's say Template1 and vice versa? The idea is that we need to log certain set of requests in a different template than the current default request template for which we intend to make Tempalte1 as the default request template and then later switch back to the current default template. Please advice.
Login Screen recommendation
Currently the login screen resembles the MS Windows login dialog box in format, but not in function. If you have multiple domains, you need to select the OPTION button to choose which domain the username and password will be authenticated to. In MS Windows you have the option to enter the domain in this manner as well as using the following methods: In the username field: domainuame In the username field: username@domain.com These two method don't work in ServiceDesk Plus. I would suggest enabling
Asset History possibilites?
For the most part, Assets do not change. However, we do schedule a scan every day. When I go to the Asset History, I see pages and pages on "No Changes". I don't care about these items.. I only care if an asset changes. 1) Is there a way to only display in Asset History when the asset actually changes? This would save me a bunch of tie trying to pick out the "Changed" from "No changes" in the huge list returned. 2) Is there a way to search asset history? example: I want to know what assets
Oracle Rac Configurate?
I read that AppManager is compatible with Oracle RAC, RAC 9i in as I create the configuration? AppManager asks the SID physical and virtual worlds ... Thanks.
to analice and get access remote out of my domain
How I can analice and get access remote of all machine that not belong to my domain? for example in my organization there are visitors of other companies and their domains are differents to mi company domain. I don't have the active directory of those companies, by network the scan it works, but I can not get Access remote the message error is: ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist. What I need to configure. because I do averything
Check if MySQL Replications Seconds Behind Master is NULL
Hi, If MySQL replication breaks it'll show NULL for 'seconds behind master' on the slave. Is there a way to create a new threshold for the "Number of Seconds Slave is Behind Master" alarm that can check if the slave server value for this field is NULL? Thanks!
Business Maps customizable Icons
Hello, we try to build Business Views where we can drill down from WORLD --> EUROPE --> GERMANY --> LOCATION --> SERVERROOM --> RACK --> DEVICE So far we had no real problems with that, but at the RACK-View we tried to visualise the Rack and the Devices in the Rack as a background image and then to add the devices to the view for showing the status of devices in the Rack. The Icons that we can place on the view for each device is to large and the Device-Name is always displayed underneeth the status-Symbol.
Interface Index changed - options?
I have added interface index persistence to our cisco routers now: snmp-server ifindex persist ...but before this was done we added/replaced some interface cards to the router and the interface index/IDs changed. We now show 5 interfaces on the router when only 3 are used and actively sending netflow data. How can I either: 1. Remove an interface from NetFlow and let it rediscover OR 2. Merge the data from an old old interface with the new one OR 3. Clear the data from the old interface so it doesn't
Real Browser Monitor Agent (RBM)
I have installed the RBM Toolbar & RBM playback Agent on my AppManager server & remote machine. I have also activated the agent & it is visible from my server. I would like to know how to record a new Webscript ? Do I create it from the server or on the remote machine? When I look in the toolbar on the remote machine, I don’t have the option to create a new script. I only have the following options: HomePage Forums Hide ToolBar Uninstall ToolBar Please can you explain how to record a webscript
Is it possible to change the name of the fields being imported via LDAP
We are in the process of evaluating Service Desk Plus (SDP) For our purposes, we would use what we call 'Entity' as SDP seems to be configured to use 'Site'. Our LDAP has a field titled Entity that we would like to use to populate the field 'Site' in SDP. Is there a way to modify SDP to import our 'Entity' field into SDP's 'Site' field? In a related question, we have another field we would like to have imported into SDP's 'Department field'.
Can I change the 'labels' used in the program
We are in the process of evaluating Service Desk Plus (SDP). For our purposes we would match up what we call 'Entity' with what SDP calls 'Site'. Is it possible to change the labels in SDP to say 'Entity' instead of 'Site'? It's not a show stopper by any means, it's just easier to talk about the product as it might be used in our organization if we could use the same terms.
Cisco ASA 5505 Configuration v8.2(2) & Netflow Analyzer 8.6
I have recently upgraded the software version on our ASA 5505 as well as installed the latest version of the Netflow Anayzer and cannot seem to get those to talk. I have configured the IP address as well as the port 9996 but still nothing. Can anyone help me out with this?
NetFlow Analyzer 8.6 (Build No: 8600) Available
Folks, We are happy to announce the immediate availability of NetFlow Analyzer build 8600. It is our immediate release after we had integrated ASAM (Advance Security Analytics Module) in BUILD 8500. We have taken a lot of effort to bring out most of the feature requests in this update and planning to accommodate more in the forth coming updates. We welcome your valuable feedbacks and suggestions always. NFA 8600 Major Features : http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html
scheduled preventive maintenance by asset?
I work for a wood products manufacturer and due to the endless flow of dust in the facility the systems need to be blown out quite regularly. We currently have 92 systems in the plant, and what I would love to be able to do is have asset workstations schedule for preventive maintenance and updates revolving every 15-30 days depending on location in the plant. Basically what I am looking for is the pm to be attached to the asset itself, and be able to pull up the asset on view and see
webnms db restored, how do reschedule or update provisioningtemplate execution timehell
hello we have recovered a webnms database from several days ago. There were a number of provisioningtemplates scheduled which have not been executed. Is there a way of updating the date or time of the scheduled templates so they are executed immediately or rescheduled without having to cancel and reprovision? Thanks
Modify sample KPI report
Can someone modify this repor ? I'd like to use "lastmonth", "lastquarter", "lastweek", etc. select count(a.workorderid)"Total Request Count",SUM(a.isoverdue)"SLA Violated Request Count" ,sum(!a.isoverdue)"SLA Not Violated Request Count", (sum(!(a.isoverdue || a.ispending)) /count(a.workorderid))*100 "% Calls Closed within SLA" from (select wos.*,sd.ispending from workorder wo inner join workorder_threaded wot on wot.workorderid= wo.workorderid left join workorderstates wos on wo.workorderid
Active Directory
Hi, We are a licensed user of OpManager 8, and have a license for adding an additional user. How do we add a user account from our Active Directory domain? I do NOT mean: create an account within OpManager using the same credentials as AD, but rather pull the actual domain credentials from the DC's. Can you help with this? Thanks.
5 mb attachment size limit too small
In SCP the 5 MB attachment size limitation is too small, can this be increased to 15 MB please?
change icons according type of servers or services
Hi, Is possible to change icons on business view according type of server or services? Regards Israel.
Report requirement
We would need report in servicedeskPlus for requests with no updates from past 1 or 2 or 3 or 4 or more days. No Updates means if there is no worklog, no conversation added then that request should be part of the report. Regards Santosh Giranje
MySQL Query - Assign Time Taken > 4 Hours
Hello, I need to create a report for a KPI we plan to implement on our service desk, but I am having a problem getting the exact data I need. I found a MySQL query on this forum that is almost correct but I dont know enough about the table structures to change the statement myself, please can someone help! :) What I need is to change the where clause of the statement below to only show requests which have a pickup time greater than or equal to 4 hours, but also keep all the being pulled the report
support center GUI is not accessible after rebooting Windows server 2008
Hi there, we just ran the latest windows security updates and rebooted windows server 2008. The GUI is no longer accessible from the web browser? Is there something we are missing, or a simple action that can be performed to bring back the GUI?
Outgoing Mail Setting using Technician Email
Can we configure anything in ServiceDesk so that emails out come from the specific technician? Thanks.
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