I'm testing the Change control procedure through ServiceDesk Plus (7602). I need to be able to create RFQs and then have these approved by a CAB.

 

I've created a new Change record and chosen the 'Major' Change Type, however the Approval Status always shows 'N/A', even if I add CAB members and then have them approve the change. What am I doing wrong?

 

If I create a Change record using the 'Standard' Change Type, this immediately shows an Approval Status of Approved (obviously because the Change Type is set as Pre-Approved).

 

How do I get a manual approval process working for major changes?

 

Thanks