Upgrading from free version to licenced version
Hello, Currently I am doing a proof of concept for OpManager using the free version (I chose to use the free version as I didn't know if I would be able to complete the proof of concept within the 30 day trial period for the other version). All is looking pretty good actually; which got me wondering whether there is any issue with migrating from the free version to a licenced copy? Is it something as simple as adding in a registration key, or will I need to go through and reconfigure everything
Choose button not appearing in Edit group page
The button beside [Send notification to group technician(s) when a new request is added to this group] does not appear
CLI Credentials Failure
Hi Team We are testing a few Linux devices and some of them the credentials are success and some are failure. We tried login with the Putty on same device, which is working fine, but in the webclient its failing. please find the screenshots and logs attached. Thanks Isaac ME Tech
Group Creation does not generate email address
When creating a distribution group through ADManager Plus and selecting the check box to "Create an Exchange E-Mail Address", the address never gets created. If I open up my Exchange manager console, I can see the that distribution group does get created but if I open up that group and go to the Email Address tab, there is no email address and it never gets genereated. I also notice that the check box for "Automatically update e-mail addresses based on e-mail address policy" is not selected. To generate
Bulk updates
Is there a way in Opmanager, say on a Switch to update all of the Interfaces at once, say all the monitors? For example, i want to increase all of my utilization limits on all my cisco 48 port switches to 75% from 30%. i have about 5, 48 port switches. I shouldn't have to go in to every port, and set this there should be a bulk process. How do i accomplish this? Also same thing on notifications, Is there a way to bulk add notifiers? if i have them defined why do i have to add only one at a
Report
Hi, Would it be possible to show the tickets list and group of conversation followed via mail?. for example: ticket 1 Object "problem X" open in date 1.1.2010 12:00 - closed in date 1.1.2010 14:30 -date 1.1.2010 12:00 Administrator to Person A - Subject 1 -date 1.1.2010 14:00 Persona A to Administrator A - Subject 1 -date 1.1.2010 14:30 Administrator to Person A - Resolution ticket 2 Object "problem Y" open in date 5.1.2010 12:00 - closed in date 6.1.2010 16:30 -date 5.1.2010 12:00 Administrator
Adjustable column widths feature
Hi Support team (and forum readers) On pages, such as Requests, where there can be more data that will fit the width of the screen. Is it possible to resize the columns? In our case the support reps would like to see a bit more of the request titles. I've tried removing "less essential" fields, but other fields will also expand, usually leading to not much more gain in field width. We're using 20" LCDs at 1600x1200 for your reference. Thank you!
Compliance Check function on Device Expert
The current function for Compliance Check is simply compared our policy to the current configuration. The idea is the comparison function from some output results. For example, on Cisco device, show version command generates software version result, and we can set a policy based on the show command output.
deleted Devices - Audit
Hello, I need to know if there is a way to get to know, who deleted a device from the inventory. with kind regards alex
Desktop Central - Dual Monitors
Hi, we have a problem where we cannot view a second monitor on our machines with dual monitors. There appears to be no extra little button to switch between monitors at the top of the remote sesssion window, DC just recognises the primary monitor. This is the case whether we are connecting to a laptop with a monitor in dual display mode, or if we are connecting to a desktop pc with two connected monitors. I've taken a look at the Computer Details > Hardware > Monitor for several machines, and while
Create a "shared" resource group
Hi, If i create a resource group, the only option is, it goes under my account in the treeview. I can share its contents with other users, but thats not it. It looks like: -Username Groups --group ---subgroup How i can create "shared" resource group, and how i can give other users access to make sub resource groups and add resources to them. So it would be -Main Group --sub group1 --sub group2 etc Thankyou. kriks
ability to change request template based on business rules
Is it possible to change the request template based on business rules ? .. we have custom fields set up which only live on certain templates , we have business rules set up for email requests that get assigned to groups , and those groups should have a specific template .
upcoming Activities module
Hello, Im vary curious to have more information about this planned feature. Do yu have any description, screenshots etc. that i can review? Activities Module Calendar option in SupportCenter Integration with Outlook Calendar Ability to look-up Support Rep availability in the Calendar before assignment Tasks & Events to be enhanced
Network Administrators & Device Configuration Blues - A Web Comic!
Hi, Are you a Network Administrator managing a large number of network devices? Do you laboriously logon to each device separately to retrieve or change configurations? Do you spend hours on manually configuring the devices and experience network outages due to faulty configurations? OpManager NCM Plug-in is here to help you! Download the Web Comic "Network Administrators & Device Configuration Blues" to find how NCM Plug-in can simplify your job! Thanks, Bala OpManager NCM Plug-in
Monitor Active Session Count in Cisco 881W
We would like to setup a monitor for a Cisco 881W device which is an all-in-one router-firewall-WAP. Ours currently has a license count of 10 and we had a situation the other day where about 15 users were trying to gain access and some could not gain access because of the license issues. We would like to monitor it so when we get calls that we already had an alert via email, so we can tell our customer they are hitting the license issue or to get more licenses. Has anyone ever setup the configuration
Outgoing mail wildcards?
Hey guys, we just recently implemented the latest version of ServiceDesk, and we're quickly getting used to the program. I guess this could fit under multiple forums, but I picked Tips and Tricks just to play it safe. Is there any way that we can use wildcards for the email address and reply to fields in our SMTP outgoing mail settings? We were trying to see if we could set it up so that when a technician notifies a requester through email, the email comes from the technicians email address (that's
BackupData Error. No Backup created
Hi, im currently using a free version SD+. and im trying to backup my data because eventually we are wanting to transfer it to a new server. but I got this kind of error. see below. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- C:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Active DB Server = mssql Database connectionProp : null Database started Oct 7, 2010 1:49:01
SSO is slow until cached
Hello, I believe SSO is partially working on some of our AD accounts but others it seems it either times out or they just get a login screen. For the accounts which do work, it seems like the browser churns for a good 20 seconds and finally loads. Then if I log out and close the browser, open it back up and try again, SSO instantly works and the user automatically logs in and sees their home screen inside SD+. Does anyone have any suggestions as to why it could be so slow for the first time?
Is it possible to update custom fields from incoming emails ?
is it possible to define <FIELDS> within an incoming email that will updates custom job fields . We send job requests to a third party and they reply back with their own job ticket . we would like this job ticket to be automatically updated in a custom field that we have .
is it possible to update a custome field from an incoming email
We need the ability for one of our 3rd party support suppliers to be able to allocate their job ticket to our job request programatically, ie we send a helpdesk request through to them , they reply with their own job ticket .. Is it possible to define <fields> within an email that service desk can read and use to fill out custom form fields . Thanks Carl
Request for assistance generating report
Hello, I'd like to get some help generating a report. I need to be able to see all Technicians listed for each Group, grouped by Group. I also need to be able to see if there are any Technicians who are not in a Group. It would be nice to be able to easily generate administrative reports such as this so that we can better manage license and tool usage. Thanks!
Auto Refresh of view request
Hi, I noticed a difference in the request view, the auto refresh function is 3 minutes minimum. In an earlier version of the minimum was one minute. Is it possible to change this value in order to have one minute ? Version of my Helpdesk: 7608 Regards Bastien
How to execute WebClient in WebNMS 5.0
Hi All, How to execute WebClient in WebNMS 5.0? waiting for your reply.. Thanks & Regards, Sudhir
Monitoring periods showing incorrectly onscreen/PDF/Excel
There seems to be a bug with the period OpManager monitors - when running an onscreen report for last month (September 1st 00:00hrs to October 1st 00:00hrs) I get.... Name Up On Hold Maintenance Dependent Unavailable Down Availability(%) rsaw-ms-hap 19 Days 11 Hours 0 Sec 0 Sec 0 Sec 0 Sec 100 However, when I export this to Excel or to a PDF it shows.... Name Up On Hold Maintenance Dependent Unavailable Down Availability(%) rsaw-ms-hap 4 Hours 0 Sec 0 Sec 0 Sec 0 Sec 100 Obviously this is
Wrapper Stopped
Hi, Please help me with my problem with ServiceDesk Plus, after restarting the service, the service was not started, see the event log: Ouvir Ler foneticamente Unclean shutdown of previous run. PM Installation failed. Please contact the support team. Failed to start the server. Please refer logs for more details JVM exited unexpectedly. There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up. There may be a configuration problem: please check the logs. <-- Wrapper
Next Version
Is there any update as to when the never version will be release? What will be the version number? And, is there a list of Fixes/New Features?
Blackberry SNMP
When trying to add attributes from Blackberry SNMP MIB file I receive an error. Can someone look at this file?
Printer Report
Hallo, I need a report, providing the printed pages in one month for all printers. Best regrads, Gisbert
How to change OP report link host name
hi, I have a question with the host name of OP report. Now, I am using OP 7.0 and my OP server name is:abc.efg.com I created some scheduled reports in the OP system and receive notification email everyday. the problem is: the report link in the email message always is : http://abc:port/admin/show........ can I change the link to http://abc.efg.com:port/admin/show/.....? I want the link included my server network full name because I am using MAC. Thanks Edwin
Modifying notification profiles
I have assigned a notification profile to a bunch of servers and defined various criteria for that profile. How can I now modify the criteria to change a single setting?
tmp directory filling up after upgrade.
Hi, recently upgraded from 7.5 to 8 (professional) and now the Netflow\tmp\ directory fills with huge text files (25GB) all called flow_log_then a number sting.txt. Can anyone help me sort this please?
Cisco Ironport support?
Hi, We still cannot monitor Ironport devices. We have two appliances: email: Ironport C150 and web: Ironport S650. I added the MIB files from Ironport site but no success...I can only see the interfaces but nothing else. I manually added the monitors from the MIB browser but I didn't receive any data. Are there any Device Templates to add into the Opmanager? Regards,
Blank Pop-up when selecting Scheduled Reports
When selecting Schedule Reports I receive a blank browser pop-up, and can not see existing or create new scheduled reports. I have tried different browsers and different PC's but no difference. Running SC 7604. Any ideas?
Error "The selected container(Domain/OU/Policy) is empty i.e. Email Id not found for the Users."
Hi, I'm getting the error "The selected container(Domain/OU/Policy) is empty i.e. Email Id not found for the Users." when trying to send enrollment notifications. The containers I'm trying to select have at least one user with an email address in the AD "E-Mail" field. Is there something else I need to configure for these users? This is running on Server 2008; the AD instance is on the same machine. Thanks, loren
Restore Service DESK PLUS
Is there any way to restore Service Desk Plus after running a backup schedule from admin profile? For example can I restore Service Desk Plus(attachments and database) to a previons point in time if i have full .data backup
Report needed
Do you know if there is a way to report on incidents that were resolved by a technician, but then re-opened by the requester? Thanks in advance
all searches create error in system log
Whenever someone searches a keyword in my solutions database, the system log show the search with type "error". This happens even when the keyword exists and the search produces hits. Why is that? I would like to use the logs to see what people are searching for that is missing from our solutions database. Running version 7.6.0 with build 7610
notification emails
I have been setting up all of our notifications and I am unable to locate a notification so when something that has been submitted for approval is denied or allowed it emails that information to the requester. We have all the other notification setup so if the ticket is completed, updated, resolved, etc. it sends the email out. But I can not locate a place to setup the approval/denied update email. Any help on this would be great.
Add a new attribute to SQL Server Database Monitoring
Hi, Currently lot of attributes are already captured in Database monitor for SQL server. In addition to current attributes, we need to capture attribute "Page life expectancy" also. If this is not already captured, is there any way I can add this attribute to AppManager as its required to monitor the expected behaviour of the server. Thanks Aman
Monitoring SNMP INTEGER Attribute Shows '0'
When I run the following from the AppManager host's command line I get the INTEGER: 84 C:\> snmpwalk.exe -v 2c -c public 192.168.1.1 1.3.6.1.4.1.789.1.5.4.1.6.5 SNMPv2-SMI::enterprises.789.1.5.4.1.6.5 = INTEGER: 84 But when I put the OID '1.3.6.1.4.1.789.1.5.4.1.6.5' into AppManager and change it to a COUNTER (no INTEGER available) I get 0, even when I hit 'poll now' or wait several minutes. Any suggestions as to what I'm doing wrong? Thanks!
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