Man Hours Logged for Entire Year Report
I have a group called "Help Desk" that I'd like to run a report for the total Work Log hours entered for the entire year for all technicians. The problem is I have some techs that have moved on to other teams in IT and aren't in the Help Desk group anymore. Is there a report I can run that will capture time entered against that group regardless of current group membership?
Elapsed time = 0
Any idea why all my request's elapsed time = 0 (almost all) or negative numbers (few requests)?
Opmanager 8 starting issue on Fedora Core 11
Dear All, today i've tried to setup opmanager 8 on a fedora core 11 linux flavor. everything went well till the moment of starting opmanger. done: cd /opt/AdventNet/ME/OpManager/bin ./StartOpManagerServer.sh and the output is the following: # ./StartOpManagerServer.sh Java Home /opt/AdventNet/ME/OpManager/jre Cannot resolve hostname. Using localhost by default This evaluation copy is valid for 29 days inside addon check Created table Schedule Created table ObjectTypes ...............................................
Time Elapsed
What does Time Elasped include? ie Call is opened - Call is put on Hold - Call is taken off Hold - call is resolved - call is closed. Doers Time Elapsed include the Hold Time?
Report Needed Please
I am in need of a report that shows all requestors and technicians with the following fields: login name email address full nameThanks for your help!
How do RSS Feeds for Alarms work?
I've setup my Outlook client to receive the feed from OpManager to keep me up-to-date on the alarms, but I only have a single initial Clear alarm showing up from when I first set it up - however there are more alarms displaying in OpManager. We're using the Free Edition (at least until I can get approval), build number 8720.
Serveurs en double dans la liste
Bonjour à tous, j'ai des serveurs qui sont en double, voir en triple dans ma liste...comment remédier a ce problème? Car lorsque j'en supprime un, ça me supprime tout. Merci (screenshot en pièce jointe)
Internet Mail
Internet Mail Enabled Users Alberto Oviedo
How to add linksys rv042 as router
Hello, I just don't know how to add it...
Reports giving bad data/no data
I have scheduled reports that sometimes come out correct and sometimes come out with either bad data or no data. If I run the report it works fine but the scheduled report often has problems.
Business Rules and Request Mode
We currently have all of our voicemails automatically emailed to ServiceDesk. I would like to have the option to have a business rule automatically assign those tickets to the "Phone Call" mode, but mode is not an option in the Business Rules. Is there a way to do this or can this feature be added? Thanks.
Some problem with import log file process.
Hi all, I have some problem with import log file process . I import any log as it usual but i can't import any log from localhost and remote host. it's always tell me "processing request" , the size is " - " and time taken is 0 mSecs . I wait it very long ... long time and it's no change. Any idea ? Thanks for your advise. fon ps. attachment:: the webpage and result of top at backend.
Does firewall analyser reports software errors?
I am new to the firewall analysis and i want to know that does it reports software crashes?
Connecting remotely
I have downloaded the program to evaluate. I installed it on a machine, and i connect to it thru the localhost web browser. How can i connect to it from a remote machine? I have tried using the IP address:7080, i have tried using the FQDN:7080. neither will connect. Any help is appreciated.
Ressource modification through group security
Since we work in teams I'm trying to find a way to delegate ressource modification from a ressource group and user group perspective. So far I just for the Password management portion of it. Basically, I need to be able to say all Ressources from the Dynamic Ressources Group A can be edited by every user belonging to User Group Y (from Active directory)
What are the updates for ip adderss
Is there any update for fire wall software that blocks ip address.
Using Groups vs. Technicians for Notifications?
Okay here is our scenario. We have a department of about 15 with a number of intern's so there is always turn over in the desktop support teams. What we have been trying to do is use Groups instead of the Technicians field on the ticket submission template to make it easier for our users to submit a ticket and ensure it gets to the appropriate party (since they dont necessarily know what user a ticket should be assigned to). We are also trying to get away from having to have the desktop team assign
SDP Archiving Details?
I've been through all of the documentation I can find in regards to SP archiving, but it seems that there's no indication of what actually happens when you enable archiving/archive a request. Can we get an update on what happens during this magical process? What happens in the DB? What happens to any file attachments? What happens when a customers uses the portal to track their requests? Some documentation on this feature would be appreciated. Michael
Firewall analyzer wont receive logs
Hello All, I just setup FA 7 to receive logs from our cisco 1941 ISR. I setup the router to send logs to the FA linux server but it always shows "No firewall is currently exporting logs to Firewall Analyzer" when I log into the FA console. Any ideas?
Treeview
Hi, is there any way to show password administrators the hole treeview, although they have no rights to see the ressources? for example: The ressource "test1" belongs to the ressource group "test all". Password Administrators should see the empty ressource group. Regards, Daniela Leva
MIB Browser
Hello everyone. I think I may have been posting in the wrong forum. I am having some trouble with the MIB Browser in OpManager 6.0 I am trying to manage a couple APC UPS units. I can find them no problem, do GET's no problem. But when I try to perform any SET's, I get the following error: Error Indication in Response: com.adventnet.snmp.beans.DataException: Error : MIB node unavailable for OID. This is with any OID I am trying to SET within the APC MIB from the OpManager MIB Browser. I have seen
Successful CRON Jobs(Unix) On AIX
Hi again :-) I got Successful CRON Jobs(Unix) when using linux but NOT on AIX. I saw AIX does not have cron facility in syslogd. Question: Is not possible to get cron jobs on AIX? How? Thanks regards Israel.
send self service login details for support center plus
Hello, we are currently loading Accounts and Contacts into the system in preparation to changing our current customer software to support center plus. We are planning to add the contacts into the system and associate them to their Accounts. Then we will configure the username/passwords for the contacts so everything is ready for the cutover. Once the systems are ready, we then want to send notification email to the contacts with their usernames/passwords so that they can log-into the system.
Template for Webwasher
Hi Guys, Does anyone have template for Webwasher (Proxy)? -- Regards, Anandharaj System Engineer (Unix / Linux)
segfault error during installation on Linux
Good day, everytime I want to install NetflowAnalyzer under Linux I get a segfault error right away at installation. I tried it on: Redhat 9, Debian 5 I downloaded: ManageEngine_NetflowAnalyzer_8500.bin from the ME-website Any ideas ? Uwe
Seperation of duties - Tool Management versus Super user
Hello, Hopefully my issue is due to my lack of deep understanding of SDP, however, I'm not sure it is. It appears to me that because of the nature of the activities available in different Roles in SDP, that it is impossible to separate out the tool administrators from the super-users. There are features that a super-user of the tool would want that they can only get by assigning the SDAdmin role. The problem is that this role allows the super-user to have tool administrator rights as well. Features
SonicWall PRO 3060
Hello, I am trying to add my SonicWall PRO 3060. I can not get OpManager setup to read any stats from the device. SonicWall does have its own MIBs, but I get errors when I try to load them. Has anyone successfully added a PRO 3060?
Network interface 2008R2 - no data available
Hi! I tried demo 8.5 and found issue. This issue is present in 8.7 too. With our HP Proliant with Windows 2003 Network interface is collected data. In HP Proliant with 2008 R2 - not. No Data Available. But Real time monitoring is working. Where can I tune network interface? Best regards, Mikhail
AuthenticationFailure : null
Hello, The serve monitored by OPManager is Windows 2000 SP4. snmp installed and well configured. No data is displayed on the OPM Dashboard and we receive the following alert each time : AuthenticationFailure : null Whats is the solution to that issue ? Thanks for your answer. AEC
IP addresses limits for reporting
Hello, I want to know if I am catching traffic for 50 000 users, if I will be able to report for each of them the global volume, and the average of BW used. By month, week or day? I just need a Table with one line per IP address, and Global volume, BW In and out in columns. Is NFA collecting and recording on database all data (basic data - not exchanges), for such great number of users? Thanks in advance... ...Francisco.
Using Business rules to change status
I am having an issue with business rules that I hope someone can help me with. I am using the trial version of service desk plus build 5003 and I am very impressed with it so far. I am trying to change the status to a custom status, "Pending Assignment", when a request comes in to the help desk. I have a business rule defined as follows: When a request arrives, match the following criteria: Mode is "E-mail" or "Phone" or "Web Form" Perform these actions: Change status to "Pending Assignment" yet,
SMS Center !
Dear support , I want to use sms for alert , so i have 1 device for sms , how can i use it for : Opmanager , EventLog Anayzer , Application manager .... Thanks so much !
feature request: Change status tab
Hello, I am working with SC+ for over a year now. As soon as I start working on call, I change the status of the call (for example from open to in progress). If I have to wait on a reply from a customer I change the status to "waiting for customer". THe way the status has to be changed takes to much steps and time by "low"perfomance. I think it would be easier to have an action "Change call status" so it would take less steps to change it.
how to change the admin password
hi there, how can i reset the admin password, there is no option under the admin profile thanks
How to change ID request number
Hi all! We are going migrate our old SD to SD+ and we need run 2 SD simultaneously. For this purpose we need to mannualy assign ID request field or change it. Is it possible ? Thanks in advance.
How to obtain Service DeskPlus credentials
as licensed customer how/where to get my logon cred. to log support request on portal?
Question about OpManager Reporting
I'm testing out OpManager and a couple of other NMS systems. I'm having trouble with reporting and would like to know if there is a way to show a report showing bits in/out for an network device interface, graphed over a time period. For instance, for the previous 24 hours? Is there a way to do the same for things like Memory and CPU utilization? I've created a "real-time" chart on the Dashboard, but can't seem to find a way to query that information from the database. Thanks for any help, Jimmy
No results to display, but only in devices. IP group OK
Been running Netflow Analyzer 8 for a couple of days. Sometimes (rarely) I can see the results in devices/interface VLAN 101/2//etc, but most of the time I can only see traffic. Application, source, destination, Qos, & conversation all state "No results to display." In IP group I do not have this problem at all.
ServiceDesk Plus Pre-Requisites
Can anyone tell me, what are the server/OS pre-requisites for ServiceDesk Plus Standard Edition? I.E.. server spec, CPU, RAM, Disk, Physical/Virtual, OS version etc.
ELA collects logs from server but doesn't generates reports
Dear all, I'm facing an uncorrect behaviour of my ELA (build version 6.0.0, build number 6010, SP-1.0, MySQL db). If i check on the various panels, i can see that the app is correctly collecting logs from all the configured servers but, when i click any report generation link, ELA shows me a "no data available" page. The strangest thing is that if i select a date in the past, the system produces the correct report for the selected date. But after that specified date, no reports are generated at all.
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