ability to change request template based on business rules
Is it possible to change the request template based on business rules ? ..
we have custom fields set up which only live on certain templates ,
we have business rules set up for email requests that get assigned to groups ,
and those groups should have a specific template .
we have custom fields set up which only live on certain templates ,
we have business rules set up for email requests that get assigned to groups ,
and those groups should have a specific template .
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Carl
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