is it possible to update a custome field from an incoming email
We need the ability for one of our 3rd party support suppliers to be able to allocate their job ticket to our job request
programatically,
ie we send a helpdesk request through to them , they reply with their own job ticket ..
Is it possible to define <fields> within an email that service desk can read and use to fill out custom form fields .
Thanks
Carl
programatically,
ie we send a helpdesk request through to them , they reply with their own job ticket ..
Is it possible to define <fields> within an email that service desk can read and use to fill out custom form fields .
Thanks
Carl