Hi,

Would it be possible to show the tickets list and group of conversation followed via mail?. for example:
ticket 1 Object "problem X" open in date 1.1.2010 12:00 - closed in date 1.1.2010 14:30
   -date 1.1.2010 12:00 Administrator to Person A - Subject 1
   -date 1.1.2010 14:00 Persona A to Administrator A - Subject 1
   -date 1.1.2010 14:30 Administrator to Person A - Resolution

ticket 2 Object "problem Y" open in date 5.1.2010 12:00 - closed in date 6.1.2010 16:30
   -date 5.1.2010 12:00 Administrator to Person A - Subject 1
   -date 6.1.2010 16:30 Administrator to Person A - Resolution

Thanks

Andrea