Change Management Enhancement Request
1. Have the ability to (change or filter) customized views within Change Management 2. To have the ability to not only pull down peoples name but DL list for Send Notifications from within the Change Request. LG
Migrate the DB of Firewall Analyzer to another server
Hi support team I want to migrate the DB of FWA version 6 to another machine, but I didn´t find the steps about it, How can I do? Thanks for your help Regards, Jairo
Change domain of existing technician
I'm preparing to migrate the server our ServiceDeskPlus is hosted on onto a new domain, but I'm having an issue with the technician accounts. The move (on a VM copy of the server) is successful, I've added the new domain and successfully scanned it, it's even got my user account associated with the new domain, so I get single sign on as a technician, but all the other technicians are showing as associated with the old domain. I don't want to create new logins and move cases over if I can avoid it,
Personalized Signature
I've found that if I add a personalized signature, every time I reply to a conversation the signature is applied to the very bottom of the thread. Why isn't the signature applied to the top of the thread and the cursor placed just above it?
Opmanager: Provide Bread Crumb Navigation
Hello, As a feature request, can you provide bread crumb navigation? Thanks.
Workstation Software Report
Is there a way to create a report for managed software and list all the workstations that have that software installed on with a total in a tabular report?
Homedrive permissions on existing users (200+ users)
Is there a way to setup existing users to have Full permissions to their Home Drive? Their folders have the exact same name as their username.
Create a workstation summary report filter and group by a particular software vendor or type
I tried to create a workstation summary report filter and group by a particular software vendor or type. The closet report that I can generate is using the the software information sub report under the software summary report to filter by the software name. However, I don't like the default report format provided by this report. The workstation is listed on the top. If I export the data to a csv file, I need to reformat the data so I can get the workstation information listed side by side with
Problems managing Non Windows Assets like Printers/Thinclients (IP and MAC)
Hello, we are using SD+ 7.6.0 Build 7611 and would like to manage all our Assets like Printers and ThinClients. The MAC-Adress of the non-windows Clients is a very imortant feature for us because we use 802.1x for Network Security and our Thinclients have to authenticate per MAC-Adress. So the MAC-Management is a feature we would use in all Assets. Is there an Option to use the default fields from Database in the Printer-Definition or Thinclients-Definition to show the Mac and IP editable on screen
Query for request which was overdue before due time changed
Hello, We have such problem when HD workers changing due time after request starts to be overdue, and we cant see this requests in overdue report becouse of this. How can we make a query, is it possible?
Help with a MySQL query
I could use some help with a MySQL query from the SD+ Support crew. I would like to... Add a "Request ID" column as the first column in this report Change it from "Requests Completed Last Week" to "Surveys Completed Last Week" Below is the query as it stands today. Please reply with any an updated query including the changes I've described above. SELECT MAX(wo.TITLE) "Subject",MAX(aau.FIRST_NAME) "Requester", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.CREATEDTIME)/1000),'%d-%M-%Y %k:%i')"Created Time",DATE_FORMAT(FROM_UNIXTIME(MAX(wo.COMPLETEDTIME)/1000),'%d-%M-%Y
ADManager Plus is not finding my groups
Hi, I must have changed something in AD, but I don't know what. Suddenly, ADMP is not finding my groups when I want to modify them or add users to them, although the AD Explorer is finding the groups and the I was able to add a group to my Users container. When I try to update a user or a group I get "No Groups Found. " in the group selection window. Please help me figure out what I did to cause this. Thanks, Ari
Alert has stopped reporting on events
I have had a few alerts set up for the last couple of months or so, and yesterday I decided to change the mail server sender address to something more meaningful (an address that denoted from which domain the alert was alerting on). This is a Snort alert in particular, and it seemed to work fine after this. So I decided to do another experiment, and remove all "Log Message" search terms to see what the alert would report (since there is no explicit explanation of what this action does). Since I made
FortiGate Report
hi I need FortiGate Custom Report Formate.
Report similar to GFI eventmanger (report pack)
I need to create a report for my SOX auditors. I need the User Management report to display all users as it does but ONLY changes made by a specific grouop of users. So if someone in my IT Department, disabled or changed a password for John the report would show that. i am in trail mode and trying to get rid of GFI eventmanger, but having diffcults reproducing reports.
Robo no reset password
Hi My service desk plus is not reset password with robot tecnico my license was buying robo technical Help my please!!!!!
Robo Password Reset Tool
We have auto notification setup to generate an email to requester and techs when new requests are entered... also when closed. There is one particular item that I would like to NOT generate any emails back to the user or to the techs and that is a ROBOPASSWORD RESET. There is no point in emailing the user when their account is locked, and by the time their password is reset, the case is already closed, so no point in them receiving a completed email either. Also we don't want it notifying all
Add additional print options for Print Customizer
The Print Customizer under Actions, Print Preview is a nice feature but I'd like to also see an Approval Status check box to be able to capture who it was that approved the request along with time and date stamp. I use the Print feature often to submit proof of process followed during Sarbanes Oxley audits and to managers when they inquire about who approved a request. Is it possible to add an Approval Status check box and include the Approver, time and date stamp and any comments from the approver
no edit description by technical in advanced functions
How I can change the permission to no edit the description by the technical. Thanks, Christian
opmanage to suse linux
I am currently testing the opmanage product and want to know how to monitor a linux box in my dmz from the LAN. I have opened the correct ports but when i go to test credentials it says snmp and cli failed. Then when I go into edit monitor and then hit test monitor it says the monitor did not respond to the test request. Thanks for your help.
Upgrade Free Netflow version 7 to 8.5 - best practice
Hi, how can i simply upgrade my free edition of netflow analyzer 7 to 8.5? Is there a best practice or only download the latest edition and install on the same server like the old netflow analyzer? Are there any cool new features in version 8.5? regards woisch
Monitor SQL 2008
Hello, does Opmgr 8720 support monitoring SQL 2008 Server? Thanks.
Changing the title of a report
I have a custom report that I use on a daily basis but the title is 'untitled'. How do I change this so it is something useful? I am using mysql as the database. Thanks Shaun
Manage Engine responding slow!!
Hi all, Lately I am experiencing a delayed response from Manage Engine service desk plus thus by creating problems so I wanted to ask does it is because of the fact that i have around 20,000 ticket all of them have some attachment or other. Because of this problme I have to restart my server many times in day which works like a temporary solution fyi i am using ver 7.6. build 7602....will upgrading to the latest build help me resolve the problem... pls help??
force users to update password for support center plus
Hi there, We are planning a large cut over of users to SCP and we want to be able to provide users with an innitial password that they can then update themselves the first time they log-in to the system. Is there a way to activate such a feature in SCP? So basically we would use CSV file to load all Contact info with user/password. Then we send out a notification email telling the Contacts the temporary user/password. Then, the first time they log-into the system they are forced to change to new
doesn't ELA make reports for su logins?
HI, finally I installed ELA on windows but I don't see su logins reported. Is it normal? How can I get su successfully/failed logins? regards, Israel.
error report for CSV file import
Hello, I have just loaded a CSV file and obtained a report that some fields were overwritten and others failed. However, it provides no indication of what fields failed or were overwritten, so how is this helpful to me??? what should i do now? manually check every entry against the original file to make sure it went through ok?? seems to me to defeat the purpose of a CSV file.
migrate data from APM on linux to windows.
Hi, We're testing now APM on a linux server, but we've add several groups, hosts, services, etc. We're going to buy APM but on a windows server, our question is: Can I backup APM from a linux server and restore on a windows server? Thanks. Israel.
[Update manager] - Default path ?
Hi, This is a small useability point I was wondering for the updatemanager tool, I dont download the updates in the Opmanager application folder but in a dedicated folder, not even in the "Program files" path. Everytime I start the UpdateManager.bat file, the "Browse" button start in the Opmanager folder, I looked a bit in the batch file but I'm not familiar enough with java to know if the default browse path can be set anywhere in this, so I ask, is there a way that the UpdateManager
Cisco Interfaces Do Not Show in Netflow Analyzer 7 Professional
I am having trouble with Netflow configuration on some Cisco routers. All appears to be configured properly, but I am not seeing the interfaces show up in Netflow Analyzer. Here is a sample configuration: interface FastEthernet4 ip address x.x.x.x x.x.x.x no ip unreachables no ip proxy-arp ip nbar protocol-discovery ip flow ingress ip nat outside ip virtual-reassembly load-interval 30 duplex auto speed auto interface Vlan1 ip address x.x.x.x x.x.x.x no ip redirects no ip unreachables
Unpicked tickets email time
Is it possible to change the amount of time before the unpicked ticket notification is triggered? Currently, if a new ticket is logged, the unpicked email is triggered if it is not picked up within 3 minutes. That's too soon. I only want to know if it hasn't been picked up after an hour or more. Or is it possible to change this based on the group that the ticket belongs to and/or the priority of the ticket?
Real Browser Monitor with AD Authentication
Hi Mr.Fazu We tested the RBM Monitor for this MS CRM for mainly URL Record and Playback and since this takes AD Authentication, its not working. We tried with few IE 6 browsers and its failing. can you check the logs and help us ? I have included appmanager logs and some logs from the RBM Machine. http://bonitas.zohocorp.com/customer_uploads/2010_9_5_21_11_11_meam_logs_Sep_6_2010_11_6_35.zip.zip thanks Isaac ME Tech
Change request approval process
Hello, using ServiceDesk 7.6.0. Currently to request approval of a change we do the following : Create Request -> technician create new change from request -> click Approval -> Click CAB Members -> check CAB members -> click on Send for recommendation -> (new box open) Review message and Click Send Is there a way to automate this so that CAB members are automatically notified of new changes for approval ? Best regards,
Custom views
Hi, I have problems with custom views. In fact, when I make a custom view with conditions AND, it appears to me the behavior of a view with the OR condition. Have you got an explanation? regards Bastien
Cisco ASA NetFlow Configuration
Hi, Some new IOS for ASA devices does support a NetFlow feature termed as NetFlow Secure Event Logging (NSEL) and is based on NetFlow version 9. The NetFlow Secure Event Logging available in ASA is based on events triggered on the firewall devices. ASA NetFlow export is dependent on the version of ASA software running. ASA version 8.2 software supports NetFlow export across all ASA models. The following fields must be included in the ASA configuration to export flow data to the NetFlow Analyzer .
MS CRM monitoring in AppManager
Hi Team We have a quick query. Does appmanager team have any plans for bringing Microsoft CRM monitoring ? The entire application itself. Also, we tried adding HTTP URL SEQUENCE monitor, but since the URL uses AD Authentication, appmanager doesn't store the password and it shows all the URLs as down. Have you faced this problem before ? can we do something to resolve this thanks Isaac ME Tech
pros and cons when installing APM on windows or linux?
Hi, I have AIX, solaris, linux, as400 and windows servers. I'd like to know which is the best platform to install APM to get all functionality of every operating system? Or even to integrate APM with other adventnet product? Thanks
Monitoring Hard Disk HP-UX
Hi everyone: My name is Rafael Vega I am new to the forum. I apologize if I am wrong in the writing of this request. Por favor me pueden ayudar con este problema? Since OpManager i am trying to monitor some servers Hard Drives HP-UX. The drawback is that OpManager is not detecting all disk partitions on these servers. I am seeing something: The OpManager can monitor disk partitions shown aligned.For example: When typed in HP-UX command "$ bdf" shows all disk partitions. The /home is shown in the
Netflow Analyzer 8.5 on Linux
Dear all, I have installed netflow analyzer 8.5 with a professional edition licenses on Redhat linux enterprise 5.5. However, i found that there is no security snapshot feature on the application. I have another demo version (also 8.5) running on a XP machine but it has security snapshot. Is the 8.5 professional on Linux doesn't have this feature? Do i need to buy professional plus? Thanks in advance. Bong So
Custom report
Hi, I need a report with following fields: Priority, Request ID, Created Time, Subject, Technician, Group, Request Status It should be grouped by "Priority" and have following filters: Create Date is "older than one week" and pending status is "yes". I wand to schedule this report and send it once a week, so I don´t want to work with fixed dates. Thanks, David
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