There is a huge problem with tracking requests that are submitted by technicians.  I have seen several posts about this but no resolution.

 

Joe is a technician

Joe submits a request which is assigned to a different group/department

Joe can no longer track or see the request he submitted

 

The answer I was given was to all Joe to view ALL requests or requests in different departments.  This violates several business rules and is not satisfactory.

 

The program is already doing "My open requests", "My Pending Requests", etc.  Please add an option "My Submitted Requests" or something so technicians can view their own requests they submit to other departments.