Auto assign group ticket to tech in sequential order
Is there a way, when a tickets are assigned to a group (ex. network) the ticket is auto assigned to the next technician in line? For example assuming 3 techs in the group:
Ticket 1 assigned to network group - auto assigned to tech 1
Ticket 2 assigned to network group - auto assigned to tech 2
Ticket 3 assigned to network group - auto assigned to tech 3
Ticket 4 assigned to network group - auto assigned to tech 1
Ticket 5 assigned to network group - auto assigned to tech 2
Ticket 6 assigned to network group - auto assigned to tech 3
Ticket 7 assigned to network group - atuo assigned to tech 1 and so on...
And for another monkey wrench, can I specify 3 techs for the rollover of tickets even though there are 7 members of the group?
Thanks...
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