Login Screen recommendation
Currently the login screen resembles the MS Windows login dialog box in format, but
not in function.
If you have multiple domains, you need to select the OPTION button to choose which domain the username and password will be authenticated to. In MS Windows you have the option to enter the domain in this manner as well as using the following methods:
- In the username field: domainuame
- In the username field: username@domain.com
These two method don't work in ServiceDesk Plus. I would suggest enabling this type of login OR changing the login screen so it doesn't look like the MS Windows login dialog box. Perhaps you can always show the domain list instead of having to click the option button.
Background: The reason this issue comes up is because if you have multiple domains imported via Active Directory, there currently is no way to define the default domain that users will use. It is simply done in alphabetical order.