Is it possible to change the name of the fields being imported via LDAP
We are in the process of evaluating Service Desk Plus (SDP)
For our purposes, we would use what we call 'Entity' as SDP seems to be configured to use 'Site'.
Our LDAP has a field titled Entity that we would like to use to populate the field 'Site' in SDP. Is there a way to modify SDP to import our 'Entity' field into SDP's 'Site' field?
In a related question, we have another field we would like to have imported into SDP's 'Department field'.
For our purposes, we would use what we call 'Entity' as SDP seems to be configured to use 'Site'.
Our LDAP has a field titled Entity that we would like to use to populate the field 'Site' in SDP. Is there a way to modify SDP to import our 'Entity' field into SDP's 'Site' field?
In a related question, we have another field we would like to have imported into SDP's 'Department field'.