Customized Patch Report
Hi There "vulnerable patch scan" I need a customized report that show total number of missing patches for a given group of servers. It should not show all missing "MS Patches" but all missing "Windows Server 2003, Enterprise SP2" patches in a List. So that I see Server1 missing 2 Server2 missing 12... So, I don't see how to use Filters for my own reports! Pat
Scan Solaris with local credentials.
Hi, I'm receiving the following errors while trying to scan a solaris box using local credentials (Root): FAILURE :Problem while scanning Workstation. Please report the problem to the system administrator, with the Error Code - 1,289,236,836,236. Thanks,
Top N Statistics by requester & deptartment
Does anyone know how to generate the "Top-N" report? I tried the built-in and custom query but can't do it. Any comments will be great.. Thanks in advance.
Security Questions Case Sensitive
It appears that the answers to the security questions are case-sensitive. Is there a way around this? I'm finding that people capitalize the answers to some questions but not all and then they can't remember which ones they capitalized. It sure would be easier if case sensitivity wasn't an issue. Thanks in advance!
Local Account Management for Non-Domain Servers
Hi, In evaluating your product, I tried to add a non-domain server to the ADSelfService management. Is this possible? i found only one topic from 2008 I believe that mentioned it was not supported, but intended for future release. Thanks for your time, Toros Asadourian
Please vote for the ability to disallow or notify end users of remote control...
Hello i was told to ask for the feature enhancement to allow users to agree to the remote control session about 146 days ago. right now, 40 people have voted for this feature. I'm thinking advent net needs to see how many of us care about this.... so, i'm asking that end users such as myself please take the time to visit this link from the roadmap site and vote for this feature? even if you dont care about it, it is important (urgent) for me to be able to do this so i can drop my current remote
Couldn't get lock for..
Hi all, Any idea why this happens when trying to restore? C:Program FilesManageEngineOpManager in ackup>RestoreDB.bat BackUp_NOV1_201 0_16_41_44_8721.zip ******************************************************** * Warning!!! Attempting to restore the data !!! * * This will result in loosing your current data!!! * * Press Ctl+c to quit the operation. * ******************************************************** Press any key to continue . . . java.io.IOException: Couldn't
SQL Monitoring in Premium Edition
I am failing to Monitor the SQL Service & parameters with 800410010 Specified Class is InValid Error while adding the SQL Paramters. I have executed wmiadap /f on w2k3 Enterprize Server .The Database in SQL 2008(32 Bit)
Hotfix ( 8001) over SDP 8000 released
Users, Hotfix (8001) over SDP 8000 got released. The issues fixed in the hotfix are : SD-34203: Duplicate requesters being created when a request is raised through email is fixed. When the user's mail id is configured as Example@test.com and when the user send's a mail to SDP with from address as example@test.com, then a new requester will be created instead of using the existing one.This issue will occur for customers who have more than 1000 requesters. SD-34201: In Mssql set up, approvals sent
Hotfix 8002 Released
Dear Users, Hotfix over 8000 has been released. Please refer to the announcement for more details. https://forums.manageengine.com/#Topic/49000004479137 Regards, Srikrishnan ServiceDesk Plus. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Unable to Link Requests
I have been attempting to link a number of requests however I always receive the following error message - HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: 13 com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
Cannot Act on the Change Manager role
I'm starting the configuration of the Change Management; in the administration -> users -> role management I cannot edit the SDChangeManager role to add some of my user such a Role, since it is not possible to edit such a group, as shown in the attatched file. This way I cannot define which users have the role of Change Manager. Did I miss any previous step, or is ther any config trip? I'm using ManageEngine ServiceDesk Plus 7.6.0 on Windows 2008 R2 with MySQL DB in Italian. Thanks
Report is being generated Message Box
It looks like I have a similar issue with the mysql DB. The report is being generated message box appears but never completes. I will send a diag file for you to look at Thanks Mark
Feature Request
Hi I would like to request for a feature related to the time of password used. 1) The user should have an option to request for certain time, in case, they want to extend, it has to be mentioned. "The said password is set to use for 30 minutes from the time user checks-in, if you want to specify the duration, please specify" This would help the administrator to request an extended time if required. 2) The password manager should have the authority to accept or limit the time to default 30 minutes,
Opmanager 6.0 Java Problem
Dear Support we use opamanger v6.0 for a while. there are more than 250 cisco devices to monitor under OP v6.0 with last patch. We are running on window 2003 with 8 GB RAM. We try to run MapMaker for about 30 business view, the screen just hang and we have to STOP/Restart OP services everytime ? The Java.exe just running about 120MB of memory. How could I fix the problem: 1. We are running IE6 & IE 7 with same problem. 2. We are running on HP DL380 Server with only 32 MB video memory, Is that goging
Error Editing Technicians
Please see attached. This error always happen when trying to edit a user in vain, Version 8.0 with new patch added. Problem existed even before patch was added. Regards Elvis Serret Central Bank of Seychelles
Disable the Supportview for Technicans
Hi all, is there a possibility to disable the support view for technicans? I just want the administrator to use the Support but not our technicans. Best regards Thomas
Send CAB notification to specific members
Currently when the "Send for Recommendation" button is clicked in a change, an email is created with all of the CAB members pre-populated. However, if you add a new CAB member after this initial notification is sent, there is no way to send a notification to that one person - everyone has to be notified a second time. It would be nice to have checkboxes next to the CAB members (checked by default) to indicate who to send the message to, or some similar feature so that the recipient list can be customized.
Permissions for Adding Passwords to Resource Groups
Is it possible for somone with modify access to a resouce group to add passwords? I'd prefer not to give somone manage access.
Is the 95 percentile bandwidth report accurate if it does not take into consideration the traffic is being tagged and manipulated with COS?
Is the 95 percentile bandwidth report accurate if it does not take into consideration the traffic is being tagged and manipulated with COS? We have 4 COS queues.
Closing request - Product field
Is there a way to require the product field to be filled in before closing a request? I don't see the product field in the request closing rules. Thanks Klaus
Problem with licensed upgrade
Currently, I'm using Netflow analyzer with single installation license fee for 100 interface pack. If I would like to upgrade licensed to 250 interfaces. Do I neet to buy the addition pack with 50 interface + another pack with 100 interface ?
Error on log when adding a new server to OpManager
It sayd "Added" but it doens´t show as a "server" and on the logs I have 18:17:41:396 PM com.adventnet.persistence.DataAccessException: [MANAGEDOBJECTID] Exception occured while inserting rows 18:17:41:396 PM at com.adventnet.persistence.DataAccess.createDataAccessException(DataAccess.java:2228) 18:17:41:396 PM at com.adventnet.persistence.DataAccess.insertRows(DataAccess.java:1874) 18:17:41:396 PM at com.adventnet.persistence.DataAccess.add(DataAccess.java:200) 18:17:41:396 PM at com.adventnet.me.opmanager.server.util.MODBUtil.addMODetails(MODBUtil.java:50)
SupportCenter Plus and ServiceDesk Plus
We currently have an actively used installation of ServiceDesk Plus. Several non-IT functions are piggy-backing on the tool for tracking their issues, however, this isn't the best model for them. We are evaluating SupportCenter Plus for use by the non-IT functions. I'd love to know if there is integration between the two tools. Is it possible to send a ticket from one system to the other? What about with FacilitiesDesk? Does it integrate with SupportCenter Plus? Thanks.
Netscreen unnumbered Interfaces not shown.
Hi All, Hope someone can help me with the following problem; We have a variety of netscreen devices (5GT, ssg5, ssg20, ssg140's) annd setup as static route based site-to-site vpns. All VPN's are bound to independent unnumbered tunnel interfaces I can add the devices to OpManager perfectly and it gives me a nice tx rx overview of the physical interfaces. Unfortunately I couldnt figure out how to add the tunnel interfaces of each device in the "interface box" of the device "snapshot". By browsing through
Alert when Opmanager loses connectivity
Hello, Running Opmgr 8721. I saw this alert from last night: NULL OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established. Can you have Opmanager send an email alert once it regains network connectivity? This would be very helpful. Thanks.
Has Anyone Had This ? OpMan - Mail Processing Failure ( Any Version )
Our Opman stopped sending mail alerts a week ago. We have a SMS alternative monitor running on a separate server watching Opman Server & Process and MailFlow path - There was no issue at the time (or since) with any of the dependant systems.. Namely ..... Opman itself Server on which OpMan runs Switches MailServer Intenet everything on the mailflow path was and is working fine - OpMan just stopped processing mails. As everything on the Mailflow Path was fine, the 2nd SMS monitoring system
Number of printers mismatch
Hi, I have 4 printers to monitor. In my Dashboard I see, that I have 4 printers. When I open the printers page, I only see 3 of them. When I switch to the list view then 4 are visible. I use build 8721 of OPManager Greetings Jürgen
Custom query report
Can you help me with a mysql query for searching after all solutions that haven´t been updated the last 6 months or the last year. This is because we want to review the solutions and see if they are still valid. Some kind of reporting on solutions would be nice in the reporting module. Regards Stefan
Unable to reassign a Request to a new Account
G'day, Occasionally we get requests that are assigned to the wrong Site/Account, either by accident or by the system. This also affects the "Requestor, but we have managed to work out how to change this. The issue is that there is NO way to change the Account for a Request. So that means that we are unable to run reports that accurately pickup the time logged against work orders. Rgds Ben
Parse Outlook email and create a ticket in SDP
Hi there, We receive service outage notifications from our various suppliers via email, and I would like to have outlook parse each of those emails and send that information to SDP to create a ticket. Each of the suppliers uses their own email templates. I am newbie at this, but maybe someone out there has experience with this and can assist? thank you
Exclude never logged on users in automated reports/robo requestor
We have used admanager for a couple of years. Why can't the automated/robo requestor for inactive user reports have the option to exclude never logged on users and exclude disabled users? The automated processes are pretty useless to me without it. I need this feature.
Daylight savings time has not changed
All the servers and PCs have rolled over to the correct time but Service Desk Plus is still reporting the time as being an hour behind which causes all preventitive maintenance tasks to be an hour late etc. We're using 7.6.0 Build 7608
User reply to a ticket response creates a new ticket
When a tech sends a reply to a ticket, and a user replies to that response via e-mail, it creates a new ticket rather than appending it to the original ticket. This has only started happening after upgrading to 8.0 Any way to fix? thanks
NIST 800-53 AU-5 RESPONSE TO AUDIT PROCESSING FAILURES
What's available in Eventlog Analyzer to at least alert me that my event log file is near capacity or not logging events at all?
Agent Scanning in 8.0
Is there any benefit to installing the agent and using this feature other than what the note states about faster scans to capture only the differences? When I suggested this feature a couple of years ago it was to scan all exe files on a PC so we could search for malware or prohibited software that was not picked up as regular installed software, not in the registry. Also, does anyone know if once the agent is installed, and you click Scan Now from SDP, does this use the agent, or does it still use
Why the 'The network is not present or not started' message isn't appropriate in a specific situation?
Hi, I tried to copy a folder in a domain environment to several PCs' C:\Program Files folder, but received the above error message in Desktop Central about Win7 machines (on XPs was all fine). I tried everything about network and firewall without success. Checked the Workstation service status as well as it was suggested by Help. It was all OK, but the copying still not working. I thought it could be some kind of permission related issue. The domain user I used to log in was member of domain admins
Proper Domain Settings
Everytime I try to enter in the proper domain settings, I get errors. Can someone clarify what information should go where in the attached screenshot?
Total Utilization for Interface
Hi: how can i know the total utilization for a interface? for example... in one interface i have 2 option, IN and OUT traffic, but the 100% utilization for this interface is the sum to in and out traffic utilization? Thanks
Problem With FWAnalyzer
Hey guys, I have installed the firewall anlyzer 7, everything was working fine until the day yesterday, we found that the hard drive partition where the program is mounting procedures and had no storage capacity. Debugging information from that disk to free space. It left about 8 GB free, but still not after starting the Firewall Analyzer program. Reboot the server and processes, but still does not work, and even try to repair your tables through batch file "RepairTable.bat." Reviewing the file serverout.txt
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