Blackberry SNMP
When trying to add attributes from Blackberry SNMP MIB file I receive an error. Can someone look at this file?
Printer Report
Hallo, I need a report, providing the printed pages in one month for all printers. Best regrads, Gisbert
How to change OP report link host name
hi, I have a question with the host name of OP report. Now, I am using OP 7.0 and my OP server name is:abc.efg.com I created some scheduled reports in the OP system and receive notification email everyday. the problem is: the report link in the email message always is : http://abc:port/admin/show........ can I change the link to http://abc.efg.com:port/admin/show/.....? I want the link included my server network full name because I am using MAC. Thanks Edwin
Modifying notification profiles
I have assigned a notification profile to a bunch of servers and defined various criteria for that profile. How can I now modify the criteria to change a single setting?
tmp directory filling up after upgrade.
Hi, recently upgraded from 7.5 to 8 (professional) and now the Netflow\tmp\ directory fills with huge text files (25GB) all called flow_log_then a number sting.txt. Can anyone help me sort this please?
Cisco Ironport support?
Hi, We still cannot monitor Ironport devices. We have two appliances: email: Ironport C150 and web: Ironport S650. I added the MIB files from Ironport site but no success...I can only see the interfaces but nothing else. I manually added the monitors from the MIB browser but I didn't receive any data. Are there any Device Templates to add into the Opmanager? Regards,
Blank Pop-up when selecting Scheduled Reports
When selecting Schedule Reports I receive a blank browser pop-up, and can not see existing or create new scheduled reports. I have tried different browsers and different PC's but no difference. Running SC 7604. Any ideas?
Error "The selected container(Domain/OU/Policy) is empty i.e. Email Id not found for the Users."
Hi, I'm getting the error "The selected container(Domain/OU/Policy) is empty i.e. Email Id not found for the Users." when trying to send enrollment notifications. The containers I'm trying to select have at least one user with an email address in the AD "E-Mail" field. Is there something else I need to configure for these users? This is running on Server 2008; the AD instance is on the same machine. Thanks, loren
Restore Service DESK PLUS
Is there any way to restore Service Desk Plus after running a backup schedule from admin profile? For example can I restore Service Desk Plus(attachments and database) to a previons point in time if i have full .data backup
Report needed
Do you know if there is a way to report on incidents that were resolved by a technician, but then re-opened by the requester? Thanks in advance
all searches create error in system log
Whenever someone searches a keyword in my solutions database, the system log show the search with type "error". This happens even when the keyword exists and the search produces hits. Why is that? I would like to use the logs to see what people are searching for that is missing from our solutions database. Running version 7.6.0 with build 7610
notification emails
I have been setting up all of our notifications and I am unable to locate a notification so when something that has been submitted for approval is denied or allowed it emails that information to the requester. We have all the other notification setup so if the ticket is completed, updated, resolved, etc. it sends the email out. But I can not locate a place to setup the approval/denied update email. Any help on this would be great.
Add a new attribute to SQL Server Database Monitoring
Hi, Currently lot of attributes are already captured in Database monitor for SQL server. In addition to current attributes, we need to capture attribute "Page life expectancy" also. If this is not already captured, is there any way I can add this attribute to AppManager as its required to monitor the expected behaviour of the server. Thanks Aman
Monitoring SNMP INTEGER Attribute Shows '0'
When I run the following from the AppManager host's command line I get the INTEGER: 84 C:\> snmpwalk.exe -v 2c -c public 192.168.1.1 1.3.6.1.4.1.789.1.5.4.1.6.5 SNMPv2-SMI::enterprises.789.1.5.4.1.6.5 = INTEGER: 84 But when I put the OID '1.3.6.1.4.1.789.1.5.4.1.6.5' into AppManager and change it to a COUNTER (no INTEGER available) I get 0, even when I hit 'poll now' or wait several minutes. Any suggestions as to what I'm doing wrong? Thanks!
How many people have what roles?
I'm trying to determine how many people have a given role. For example, how many people have the SDAdmin role in my instance of SDP. So far I've built this: SELECT * FROM AaaAuthorizedRole aar LEFT JOIN AaaRole ON aar.ROLE_ID=aaarole.ROLE_ID LEFT JOIN AaaUser aau on aar.ACCOUNT_ID=aau.USER_ID WHERE AaaRole.NAME='SDAdmin' But the problem is, the results don't list my user account which I know for sure has SDAdmin rights. Am I looking at the wrong table? Is there another table that deals with Technician
schema definition
Version: 7.6.0 Build 7605 Hi All, I recently learned about the Report > New Query Report functionality. Very useful. Is there a published schema definition to assist in writing custom queries? Thanks, Stefan
MS SQL Schema Map?
Has anyone mapped out the full Schema of SDP 7.6 in MS SQL? This would be incredibly useful for generating my own reports. At the moment, I'm trying to track down the creator of a Change ticket (different from the Requester and Technician.) Thanks!
Adding Requester Name to PO Reports
So I'm trying to create a report for POs that specifies a Requester. So I only want to see POs requested by Joe Schmoe. Now, to test out the column of "Requester", I did the following: SELECT pos.STATUSNAME "PO Status",po.POCUSTOMID "PO Number",po.PONAME "PO Name",longtodate(po.DATEORDERED) "Ordered Date",longtodate(po.DATEREQUIRED) "Required Date",pos.STATUSNAME "PO Status",poa.FIRST_NAME "Requester", paao.NAME "Vendor Name",po.TOTALPRICE "Total Price" FROM PurchaseOrder po LEFT JOIN POStatus
Not showing all routers in the 'Set SNMP' menu
Hello We have Netflow Analyser 8 Professional running and we have SNMP access to all our routers. When I try to get Netflow to retrieve the interface descirptions via the ' Set SNMP' option, it doesn't show all the routers in the list. However it does know about all the routers as they all show up in the All devices list but some of them without the interface desciptions. I have tried to run the SNMP retrieve for all routers but this doesn't work either. We have checked that the routers
Opmanager Monitoring issues
We are having troubles with monitoring Interface details on Windows Server 2008 systems that run on a XEN host. We have them set up with the Citrix PV driver for their network, and can view live data, but all of the Win 2K8 servers lack any data in the "Traffic - Today", "Errors and Discards - Today" et al graphs from the Interface details. We have Win 2K3 servers running on the same XEN hosts with the Citrix PV driver for 2K3, and get graphed data for them. Thanks Jason Meyers
How to reset reset default admin password?
Hi all, Is there a way to reset default passworld for Service desk plus administartor account?
Deleted administrator account - HELP!!!
Dear Support, I have version servicedesk plus 7.6 installed. After an import from AD, I tried to clean up and accidentally deleted the administrator account. I found info on this forum on how to change another user to an admin role but when I execute some of the queries to update role I get this: mysql> update aaaauthorizedrole set role_id=4 where account_id=381; ERROR 1062 (23000): Duplicate entry '381-4' for key 1 Did I miss something? I really hope you can help me! Thanks in advance for
Question about message in log files
Hi mates! I'm testing AppManager and it seems really great. But I have one question, I've configured some Linux and Database Query Monitors and I see a lot of lines of these kind in log files. 20 Sep 2010 18:51:15:921 MEAM: FAULT --> RCAnalyser --> Clear match found for 10037376 and 5006 20 Sep 2010 18:51:15:921 MEAM: FAULT --> RCAnalyser --> Clear match found for 10037378 and 5006 20 Sep 2010 18:51:15:921 MEAM: FAULT --> RCAnalyser --> Clear match found for 10037380 and 5006 20 Sep 2010 18:51:15:921
Graduated Information; Trouble -> Warning -> Critical
Hello, Is it at all possible to have a graduated system where it is possible to define a server to go through a number of steps progressivly changing it's status/colour until it hits the notification. For example: CPU threshold 0-55% = Normal (green) >55-70% = Trouble (yellow) >70%-80% = Warning (orange) >80% = Critical (red); send notification Rather than just having one threshold where the server is fine and then all of a sudden out of no where it is critical as it reaches the threshold
More than 1 email address per requester
Each requester should have the option of having more than one email address per account. For example we have one user who has 3 different email addresses, depending on which office they are working from. At the moment they have to have three different accounts, and as a result can not see all of their incidents under one account, and have to log into each account in turn.
Automate Patch deployment
I have set up a scheduled "Automate Patch Deployment" job on a few desktops to download and deploy missing patches. It just downloaded and finished but nothing was installed. I tried the same job but only for my desktop and this is what I got in e-mail and no patches were installed again. Please help! What am I missing? Task Name : NH-Desktop Task Started at : Fri Oct 01 16:30:00 PDT 2010 Task Completed at : Fri Oct 01 16:30:36 PDT 2010 Patch Scan Status : Patch Download Status : 12 patch(es)
WMI Buffer Cache Hit Ratio not being added
Hello, I am trying to add a new WMI Performance counter to our SQL Server in Opmanager. There is no counter added after selecting Add WMI Monitor -> SQLServer:Buffer Manager -> then putting a check/tick in Buffer Cache Hit Ratio -> then clicking on OK My WMI/SNMP credentials are all setup well, and all pass the 'test'. Any ideas as to why this is not working? Thanks and regards Troy
Where do you get your device graphics from?
Hi All I have seen some very fine network diagrams and rack diagrams from users of OpManager, could you tell me where you got your graphics (png or jpg) files from. I have Visio with all the Del and HPl graphics and Rack graphics but I can't find anywhere that does them in jpg format? Thanks in advance for any info. Eric
Alert for Non-Empty Results with MySQL DB Query
Hi, We have the following threshold that I applied to a MySQL DB Query, which I tried to alert me should the query not be empty (it would return one of several dozen values): Alas using '*' as a wildcard doesn't work. Does anyone have a suggestions to do wildcard searches or maybe a way to check if a result is not empty? Thanks!
SQl and Exchange dashboards
according to a recent webinar i viewed, we are able to view sql and exchange dashboards. I have added all the moniotrs but where do i see the sql dashboards?
Opmanager Installation Enhancements
Hi A couple of observations from our recent installation of Opmanager. Would it be possible to add the following options to the installation process: 1. Select the Installation location of the Database and Opmanager application. This way the database can be on a seperate disk to the Opmanager application 2. Ability to decide\select\create an account that will be used to access the Database. 3. The ability to change the Root password to comply with security requirements of an establishment.
Dashboard overview for users that are limited to a business view
Hello guys, Is it possible to give a user that is limited to a business view the Overview dashboard (but only for his devices?) Right now I only have the alarms and the business view but not the cool widgets (top 10, infrastructure snapshot, real traffic, ...) Thanks Thomas
SMS message Alerts for URL Monitoring
Hi, Can i send sms notifications for URLs. As i want to send email alerts also but need to sms as part of critical notifications. Thank you. Regards, Moazzam
How to use SNMPv3 to query for device/interface names?
Hi, I installed Netflow Analyzer (trial version) and am evaluating it for enterprise deployment. I am testing on a Cisco 3845, with x2 gigabit physical interfaces and one ipsec logical tunnel interface (Tunnel1) and one loopback interface (Loopback1). I configured netflow on the router successfully using Loopback1 as the source. Netflow Analyzer is receving the flows and displaying results. However, when i configured the router for netflow, I hadn't yet configured SNMP credentials in Netflow Analyzer,
Opmanager - Folder Monitor, check for Modified time
As the subject line states, am looking for a folder monitor that just checks the modified time. My threshold would be set for older or equal to 2 hours. If items changes within the folder have not taken place within that 2 hour time frame I would configure an alert be sent to application support team. By the way, it was at our application maintenace team's request, that this type of monitoring be used. Currently with opmanager I just can't think of a way to do it. Thank you
Product Import on SupportCenter
How do i import products into the MSSQL database connected to SupportCenter (using excel / CSV etc) i have a List of customers and products that i need to import before using the software. thankyou in advance dwh@tandc.co.uk
Issues with getting Radius working together with a Cisco ACS 4.2 server
Hi all, I am trying to get radius working between Netflow EE 7.5 and ACS 4.2 I have attach screen shots of my configuration. One I have not attached "Allow MS-Chap V1 & 2 Authentication" both are ticked. I am not seeing anything in my logs with ACS, and the authentication is not working. Any ideas where I can start to look for logs / trace to help me find the problem?
Conversation data not show for a time period less than 6 hours
I have an 8.5 installation of net Flow Analyzer and I can't view conversation data with a time period less than 6 hours. I work with an SQLNET db on a remote server. Any idea ? Ciao Fabio.
How to add a router
Can someone please help me to add a router to this program. I tried doing it but after selecting cisco from the device list it add some columns to be filled... i am to recommend this software before we can purchase it for our company... Thanks
Netflow real time / live data
We are evaluating Netflow Analyzer. I am trying to find out if the traffic I am looking at under All Devices -> Interface View is live or real time. Or is it delayed by an hour. Because whenever I look at the time range, the end is always and hour form the current time. This also happens when we drill down into the traffic details. We need to be able to view the traffic as close to real time as possible so that we can rectify any immediate issues. Thanks.
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