Parse Outlook email and create a ticket in SDP
Hi there,
We receive service outage notifications from our various suppliers via email, and I would like to have outlook parse each of those emails and send that information to SDP to create a ticket. Each of the suppliers uses their own email templates. I am newbie at this, but maybe someone out there has experience with this and can assist?
thank you
We receive service outage notifications from our various suppliers via email, and I would like to have outlook parse each of those emails and send that information to SDP to create a ticket. Each of the suppliers uses their own email templates. I am newbie at this, but maybe someone out there has experience with this and can assist?
thank you