MySQL Root password change
I am on build 6010. I need to change the MySQL DB password. what are the instructions to do that? When we will be going to build 6020 or above later, would we have a different set of instructions?
Duplicate Users
Are user accounts being created based on the E-mail ID and are these suddenly case sensitive? I am suddenly getting duplicate users being created (who have existing accounts in the system). This is going to become a nightmare to manage if this is the case! Further investigation into this would suggest that it is based on the username rather than the E-mail. I have changed the case of an E-mail Address and a new account was created. The difference was that the username for the original account was
Monitor Volume Mount Points 8721
Hello, Running Opmgr 8721 out of the box does not allow for monitoring VMP's, which we are heavy users of. We made the following changes to disk.vbs and disk_snapshot.vbs to enable Opmanager to monitor these: From: Set colItems = wbemServices.ExecQuery("Select * from Win32_LogicalDisk where DriveType=3",,48) To: Set colItems = wbemServices.ExecQuery("Select * from Win32_Volume where DriveType=3",,48) Update Dec 2010 - One caveat; XP does not support the Win32_volume class so I had to create a custom
Monitor Windows Shares - updated Folder.vbs for 8721
Hello, Out of the box, running Opmgr 8721 does not work in monitoring UNC shares. The attached, when renamed to folder.vbs works great.
Prior Version Download
I need to download the last version, prior to the latest hotfix. I think the build was 70108. I had my server die on me and all of my backups of data are from this version. I cannot find my executable for the prior version and anything I download now, tells me that my DB version is not compatible when I try to restore my DB. Is there somewhere I can download prior versions so I can restore my DB then update to the latest after a restore? Thanks, Kevin
How to customize agents
Is it possible to customize the WAN agents to connect over ports 80 or 443 only? I have laptops in the field working behind very tight firewalls and they only have access to these ports. If it is possible, are there any directions?
I can not add roles
Hi, I am using build 7607 with IE 8 and Firefox 3.6.8 In the Admin-Tab when I want to add a new role, I click the save-button and nothing happens. The role is not created. In IE8 it says, there are errors on the page. Right now I can not create a single role. I am using the german version of Firefox and IE. Can anybody help me? Juergen
Error: Receiving Non V5 / Non V7 packets from the following devices:
Hi I've installed for testing NFA 8.6. There is currently one Cisco 6500 Catalyst which exports netflow in the version 7. NFA shows the interfaces and also the traffic (but not the correct ammount), but I get the error message Receiving Non V5 / Non V7 packets from the following devices:. For testing I hardconfigured the 6500 to netflow V5 and pushed the clear button in NFA. That removed the error message. Later I switched it back to V7 and I got the error again. The online help says that NFA only
ADManager ibdata1 data file too big
I have inherited AD Manager Plus which we have a corporate license for. The problem at the moment is that the ibdata1 mysql database is about 46Gb big and I would like to shrink this. From a AD Manager Plus point of view, what would be the best way to go about this? Shrinking the existing file or just start with a new databases? Thanks in advance for the help.
Reset password never ending
Hello, I have a problem with the reset password features on a windows server 2008 R2. I'm showing user's list in a particular OU, click "Search" but the operation is never ending and does not show any users. The brow Config : Windows 2008 server R2 x64 AD Manager plus 5.0.0 build 5000 x64 Firefox 3.6.3 Thank's for help G.VALET
Connection to desktop central
Hi all, when connecting SDP plus 8 to Desktop central server, it does not connect to server. Any solution? Thanks, Regards, José Jorge Santos jose.santos@schenker.pt
Juniper SRX
Is there, or is there plans, to support Juniper SRX firewalls ?
Deletion of Account does not remove sites or Requestors
G'day, When an account is deleted, it does not remove the associated sites nor does it remove any Requestors that are tied to these sites. While we can run the various MySQL queries to determine the orphan sites, and then run the query to work out which requestors etc are affected, this is clearly not the way it should be done as there are probably other items in teh database that are also not cleaned up properly. Can you please provide a supported SQL query that will purge the database of any orphan
Linking Desktop Central to SDP
We have just added Desktop Central to our IT department, and I'm attempting to get it linked to SDP. According to the instructions in Desktop Central for generating an authentication key, I should be seeing in option under the SDP Admin tab for Desktop Central. However, under the "General" section, all I have for options are Self-Service Portal Settings, Backup Scheduling, Data Archiving, and API. We are running SDP Standard, build 8000 and Desktop Central Professional, build 70126. Any help would
Request ID changes when splitting
I'm not sure I'd even call this bug, but I've noticed this in Service Desk version 8. Let's say a request comes in with ID #2. and you want to Merge it with ID #1. The request gets merged but then you decide later you have to split it again. This time after you split it, it now has request ID #3. In prior versions it would keep the same ID. Not really an issue but curious. Eric
ManageEngine® EventLog Analyzer 6.2 Released
ManageEngine® EventLog Analyzer 6.2 Released We are glad to announce the release of ManageEngine EventLog Analyzer 6.2 (GA) Distributed Edition and Standalone Edition. Download Distributed Edition Standalone Edition Read More What's new in this release? 6.2.0 - Build 6020 The general features available in this release include all the features of EventLog Analyzer Version 6.1.0 Build 6010 and Features: Reports for FISMA Compliance Controls Enhanced usability of Compliance reports with fresh look
Unassigned Workstation and Workstation Scanned Count is incorrect
Under the Scan Summary section of the Assets tab the "Unassigned Workstations" = 29 but when I click on it I only see 6 listed. I've changed the filters and can't figure out where the remaining 23 computers are. Could you possibly share the query being used so I can run it and see what other computers it thinks are unassigned? ------------ Also under the same Scan Summary section it lists "Workstations Scanned" = 3706 but when you click on it the result only show 3405 (All Workstations, All
ManageEngine Password Manager Pro 6.3 Released
Hi, We are glad to announce the release of Password Manager Pro 6.3 (build 6300). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of Password Manager Pro 6.3 PhoneFactor Authentication ManageEngine has partnered with PhoneFactor, the leading provider of phone-based two-factor authentication for two-factor security for Password Manager Pro. Smart Card Authentication If you have a smart card authentication system in your environment
SQL Server Database
Hi Can you tell me if this product can use a MS SQL Server 2000 or 2005 as it is the corporate policy not to use MYSQL at the moment - Thanks
Can we broadcast message in Desktop Central ?
We just migrate from Novell to Active Directory. We are considering Desktop Control and would like to know whether there is any way to broadcast message with Desktop Control to AD workstations ? Thanks
Adding a WAN Monitor
I would like to work with the new IPSLA Wan Monitors but my version of OpManager Premium, Build 7027 does not have a WAN Monitor tab under the Network. Please see attached screenshot of Network Dashboard. Thank you, -Eric.
IP SLA support for multilayer switches
Does opmanager support polling ip sla that is implemented on switches? I see mention of routers in the documentation and just want to confirm whether or not opmanager requires a device type of router to configure this. Thanks
Unable to scan Windows 7
Hi, I can't to scan all Windows 7 on my network. This is error : Error : Either access denied for the user or the remote DCOM option might be disabled in the workstation Regards, Guillaume ROUCOU
win 7 along with IE 8
how u use this on win 7 along with IE 8
ajax error when adding software license
Installed SD 8.0.0 Build 8000 with MS-SQL 2005 When I create a new License Agreement, I fill in all needed fields but when I click the "Add New licenses and associate" button the license window opens. I fill in all the fields BUT when I click the "Associate the agreement" button the following error happens : could this be solved?
Assign a Problem to a Group rather than technician
Any chance the Problem module can get a small change to match request module, that of being able to assign the work to a group and/or technician rather than just a technician. Suppose same goes for a Change as well, but my immediate issue is with problem management and allowing queue of work to be built up from some legacy issues that are have been migrated in as Incidents but are really Problems and want to get them out of the daily work queues and into the Problem queue for investigation and resolution.
8.0 Technician Drop Down Blank
Appears to be the same issue that happened when 7.6 came out, in the "Requests > Edit Requests" page the Technician drop down is blank in IE 8. This issue isn't happening in Chrome or Firefox. Here's the post from 7.6 with this issue https://forums.manageengine.com/#topic/49000003738480
E-mail Spam Filter
Seems that the Spam Filter isn't working the way it used to... While new calls aren't being created, existing tickets are being updated. This means that Auto Responders and Out of Office mails are updating tickets when we wouldn't want them to. This can cause a problem with looping!!!
Mail enable contact
Hi Guys, I have received a request to create a large number of AD contacts and I would like to use ADManager Plus. The bulk import option works well but I cant seem to find a option to mail enable the contact? Any help would be greatly appreciated. Kind Regards, Matt
SDP 8.0 Firefox Compatibility
SDP 8 Doesn't look right in FF 3.6.12. Looks fine in IE8 but not FF which has been fine up until 5 minutes ago when I upgraded. See attached screen snips for confirmation
SD+ V8.0 Reply problem
When a user replies to a notificationmail, SD+V8.0 creates a new request in stead of a new item under requester conversations. This is a urgent and important problem. Best regards MF
Change IP address of a device
Hi, I have in our Op Manager devices added using IP address (switches, routers, UPS, access points, routers, etc.). Some of these have no DNS record. I have changed the IP address of a switch. I have replicated the change in Op Manager and now i get the "Unable to fetch managed object details for the object: new IP address". How can i manage this change in Op Manager? I have seen that in version 6 the recomendation was to delete the device and added it back. This means losing all customization: i
change color for Contacts portal
When will it be possible to change the color of the customer portal (contacts). I hope this is for 7.7?
ServiceDesk 8 - Home TAB Missing Graphs
Sorry if I'm being vague but on previous versions when I would start ServiceDesk the Home Page would display a graph with the number of requests completed for either the week, last week, month etc... and I can't see it on the new version 8... Is it hiding somwhere - dashboard has some indicators but not for the day the user is processing Thanks in advance jason
Cisco ONS 15454 traps show as unsolicited
I am trying to monitor our Cisco ONS 15454. I am receiving the traps, but they are showing up as unsolicited. I have loaded the MIB's that came with our Cisco. Any advice?
Automated Billing
Hi, We are already aware that you can create a pre-scheduled request; now is it possible to include a time-entry with such a request? Example: We create a pre-scheduled request to check 4 servers; such a request occurs every month; can we automate billing by including 4 hours support inside the request? Jon
Interface Utilization tab problem
Hi! Here is speed graph: Volume Speed Utilization Packets Capacity Planning Report Start Time : 2010-11-02 07:48 End Time : 2010-11-02 08:48 Data Points : 1 5 15 Minute(s) Average Category Total Max Min Avg Standard Deviation 95th Percentile IN 672.62 MB 11.92 Mbps 231.06 Kbps 1.47 Mbps 2.01 Mbps 6.06 Mbps OUT 3.19 GB 11.42 Mbps 4.74 Mbps 6.98 Mbps 1.55 Mbps 10.0 Mbps But then I click on utilization tab no information is displayed Can you help me? Mikhail
8.0 Upgrade Show Stopper.
When you upgrade to 8.0 you lose all approved and pending approval data. I have just put in a support request to SDP support, but no response yet.
Deploying software issue.
Hello, I use the Desktop Central 7 central on a small network I manage remotely. Recently I've been running into a weird issue when deploying software. I would create a package and deploy to a computer. When the installation window appears it doesnt appear correctly as I can't select any options via the interface. Now when I open that same package from a network share the software opens correctly and it shows the options. I attached a Document to show you what I am talking about. Figure 1 shows AVG
Data missing in Dashboards
Data in the dashboard charts for Last N Hours are all not displaying data from Midnight of October 31 until the current time if they extend into October 31'st. I can edit any of the individual widgets to show only 6 hours and it will display data for the 6 hours, but if I do 12 hrs, the data in the chart stops at midnight. We have the widgets set for Last 24 hours and we are seeing nothing past Midnight. I can also view data with no issues if I view the report from the device. This just started
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