Assign a Problem to a Group rather than technician

Assign a Problem to a Group rather than technician

Any chance the Problem module can get a small change to match request module, that of being able to assign the work to a group and/or technician rather than just a technician.

Suppose same goes for a Change as well, but my immediate issue is with problem management and allowing  queue of work to be built up from some legacy issues that are have been migrated in as Incidents but are really Problems and want to get them out of the daily work queues and into the Problem queue for investigation and resolution. At present no specific person is designated to work on them and rather than just leave them unassigned and therefore less clear which team should be working on it, the ability to assign to the same group that had the Incident would be ideal.

Having this in the next Hotfix would be ideal ;-)

Regards,
Andy







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