App Manager - Disk Utilization No data available to generate graph
Hi, I have moved Application Manager from one machine to another by using the following guide: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003285538 There is now a problem with with Disk Utilization. All monitors with the ability to read Disk Utilization say "No data available to generate graph". This is for all windows, Sun Solaris and Linux monitors. I have added a dummy monitor to a windows machine and it also gives me the same error. Attempting to
Task reporting/combining with Request totals
Hello! We desperately need a way to generate reports in SDP just like the "Requests by Technician" but for tasks. They would need to be editable for date ranges just like all the current default reports. It would be even better if for reporting purposes there was an option to combine task counts and statuses alongside requests. We are having to generate individual tickets for everything beucase we don't have a way to give the technicians "credit" for the tasks they complete because we can't make
Is it possible to generate reports based on tasks within main ticket request(s)
I would lke to generate reports for tasks which indicate specifically when each individual task is closed (date/time). I was testing it a moment ago, but noticed that technician have the capability to back date the actual end time. Is there a way to time stamp it when the status is changed to closed? Or can the actual end time calendar be changed for the technician to only allow time stamp current date/time. Please help! any thoughts or suggestion would be appreciated. Thanks.
Browser size in 7014
After installing 7014 I've found that in both IE and Firefox the horizontal size of the support center pages are much larger than the screen when looking at requests causing the user to have to scroll to the right in order to access buttons and cut off information. It seems as if word wrap is not being used on incoming requests and causing the page to be much larger than required? Do you have a solution for this?
Customer Portal
Hello all, Just downloaded demo, and installed. This looks from the surface to be a great system. I dont see how to publish client portals. I may be missunderstanding, or not getting the general idea yet, but when I go to portals, I get a authorization error, and nothing else. Any help?
prevent user/pass - need to use only AD
Hi, i just configured the AD login and it works fine. I need to know how can i prevent users to login without AD?. Right now, the support users can login using AD and ALSO using user/password (the password is the same as the user name).
File attachments
Guys I am getting a strange error with attachments in Version : 7.7.0 Build Number : 7700. Customers are complaining that attachments are not arriving, and when I click the attached file in the sent email I get: /workorder/FileDownload.jsp?FILENAME=Johnc-4975.JPG&module=Request&ID=28861&path=..\fileAttachments\Notifications\Dec2010\44934\Johnc-4975.JPG&delete=false When I look in this folder is has not been update since Feb 2008. You help if you can please? David
Exception Occured
Exception Occured while processing the validateTarget !!!
ServiceDesk won't startup after restore
I took a backup from ServiceDesk which is in live environment and I want to use it in test server, but after I restore the backup the ServiceDesk won't start the serves. It just try to start again and again. Booth of them is 7.6.0 Build 7611. So how can I do it in right way?
Problems on Netflow analyzer displaying " out" direction for Fortigate SFlow
Dear all, did anyone successfully use Manageengine Netflow Anlayzer 8.5/8.6 to monitor Fortigate via sFlow? I have version 8.6 running and a Fortigate 200B and 80C, i configured the fortigate with something like below: config system interface edit "dmz" set vdom "root" set ip 10.10.10.1 255.255.255.0 set allowaccess ping https set type physical set sample-rate 40 set polling-interval 10 set sflow-sampler enable set sflow-sample-direction
Site Information in a auto generated Ticket
How does the site information in auto ticketing works? By default it is taking as not associated to any site.. But in the default tempalte i have changed to our sute (XYZ)...
Request for average days to close requests in a month
Hi I have previously requested this, but never actually got the report. Can someone in support please create a report for me as below? I am using Version : 7.6.0 Build 7611. The columns I need are: - Group - Number of requests closed in the previous (or in the selected) month - Avg number of days taken to close the requests that were closed in the month. Appreciate your help. Julian.
Wrong time in Alerts
Hi, We are getting the incorrect times in alerts sent to us. The time on the server running op manager, plus the time on the server being alerted on is correct. We did notice that the time on the 'real-time interface view' is incorrect. Can somebody please let me know how this can be fixed. Many thanks.
Remove or Unmanage For Interface
Dear All, I've question to difference of remove and unmanage interfaces , anyone can tell how to difference of function or have other idea to using . I want to using the opmanager feature and function which've suitable with structure of program. Thanks
Adding twitter account not working
Hi, We're having problems adding a twitter account to OpManager (Build 8721). We created a twitter account soly for this purpose and tried adding via Admin -> Twitter Account Settings. I enter the twitter userid and password and hit save and OpManager just keeps loading forever (I had it loading for 2 hours yesterday without anything happening - no errors or confirmation that it's saved). I've also made sure OpManager has internet access etc. Any ideas what could be wrong? Regards, Jan
Adding vendor monitors for a Dell server
I have a number of Dell poweredge 1950 servers that I have setup in opmanager using the "windows 2003" device profile. This is working fine however I would like to get some more detailed monitoring such as tempurature, fan /ps failure. Is there an outline or step by step instructions on how to accomplish this? I downloaded a MIB from Dell but i'm not really sure where to go from here. any help would be greatly appreciated. I should add that I have snmp up and running and it passes the credential
No need to go into Database for deletion of linked Sites & Departments
I would appreciate for a future version of ServiceDesk Plus, that there is no need to dive into the Database anymore, if you want to "force-delete" a linked Department and/or Site (error "Hence used by another module"). Alternatively, it would at least improve the management of these information, if it would discover exactly to which objects a Department/Site is still linked...
Editing the Default Asset Templates
As the subject suggests, is it at all possible to edit the Default Template that is created for Assets ? I would like to edit the workstation template rather then adding more and more Additional fields as it's applied to every Asset template (which brings up another point, is it possible to just add Additional fields to select assets ?) If any of this is possible please let me know, or if it's something that could be integrated later on that would be great. Regards, Mark
Problem with Business view
Hi everyone, I'm having a problem with a business view. When I click it on from within Maps > Business view, I get the error message "No Infra Structure View found with this name." I try to create a new business view with the same name and it lets me save it, but I still get the error message. The business view name in question is "Charlotte". I've attached the log files for any information. Eric
Assets being captured
How do I stop SD+ from treating a non-existent workstation as an asset? Seems when we run a network scan and nothing responds on the IP, it captures it as an asset and it counts against our license. i.e. 10.10.1.10 In Store but there is nothing at 10.10.1.10
New Query Report
Hi, I have created a couple of views within the servicedesk database and would like to use them in new query reports. However I want to be able to select a date from the front end and also be able to select different graphs. The main reason for this is we want to have a line graph that shows all open, closed and backlog jobs for a period time and that doesn't seem to be an exisiting report. Please let me know if I haven't explained this probably. Thanks Kris
Reports for Request that were in a certain group
Hi, I'm looking for a report that contains all requests that were ever in a certain group regardless if they were reassigned to another group before they were closed. We are on version 8004 MSSQL. Is something like this possible? Thanks, Greg
Intermittently, Creating Events / Tasks Creates Duplicates
Afternoon! While attempting to create some Events and Tasks, intermittently duplicates are created. Has anyone else noted this behaviour?
Events Feature Request - Outlook Calendar Events
Hey Hey, Would it be possible for Events to send an Outlook Meeting Request? Its great to have the email, and notification from the Portal, however we would love to see a Calendar event as well. Thoughts? Cheers, Matte
List of contacts within account
Pretty straughtforward - i want to list every contact associated to an Account but within Report Module "contact" button doesn't provide things like contact within it and the "account" button also doesn't show contact name. Rod
Choosing Technician then requestor resets Technician
Good Day, We are running SDP 7611 and have noticed and issue with it (and previous versions). When you enter in a group and/or technician then go out to fill in the Requester field below about half the time the Technician and group are reset back to nothing. Has anyone else run into this and know of a fix? We have had a few tickets reset back to no Technician or group and take awhile to be found. Thanks!
ServiceDesk Plus won't start
Friday we needed to change the network admin password. Now I cannot get servicedesk to start. It just keep trying to start several times. I have restarted the server. My MSSQL server is running properly. Anyone know what i can do to get the service to start? Thank, Peter J. Fischel
How to Edit the email template for 'Notes' notification?
Is it possible to edit the mail template that is sent when a note is added to a request? We would love to see a link to the actual Request within this email, as it is currently very sparse with details.
Cannot load Adtran Mibs
I get the following error after I import the MIB and try to select it: Error parsing MIB:adAosCPU.mib Exception while loading MIB:IMPORTS failed: Could not find the file : D:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/ADTRAN-AOS MIB is attached
Query report: Currently active contracts
Hi there. Apologies if this is the wrong sort of thing to post. I've had a search and couldn't find an answer. I would like to, in SupportCenter Plus, create a query report which lists all accounts which have an active contract associated with them. I realise it's easy enough to create a matrix report which shows you all accounts where contract status is valid, but it repeats the account name where they have multiple contracts. Any thoughts? Thanks, James.
remove/add user in administrator group
hi, does anyone know how to add/remove a specific user in domain from administrator group in local? basically i want give/remove the admin rights. thanks.
User Notification Email Configuration Non-AD
Build No : 70127 Configure Prohibited Software > Configure Alerts I enable to send a warning mail to the desktop user and, during testing, am trying to use "Use email id configured manually". Per the help pop-up, I go to Admin > Feed Custom Data for Computers to set up the custom email address. I open the "Add / Modify Computer Details" pop-up for [someComputer]. I fill out the data with test data and a valid email address in "Owner Email ID", but after saving, the "Owner Email" field remains "--"
70132 Patch - Issue
Hi, I installed the new patch, and was eager to try out the new feature "Automate Software Deployment using Pre-Defined Templates." However, when it downloaded the files, it did not place them in my selected Network Share (see attached image). My share is configured using the option "Create a Network Share."
Environment monitor
You can use the OP to monitor temperature and humidity with a monitor via SNMP the Comet System Model: T3510? The same is a mini webserver of Lantronix, but when you start the automatic search it detects only PING does not open window for temperature and humidity. I need to monitor this data to generate a report of weather conditions data center. I imported all the MIB's successful, I can read the desired value via snmp get, but not have automatic windows. http://www.cometsystem.cz/english/humidity-transmitter-Ethernet.htm
Disable User Details Self Update?
I want to use the Reset, Unlock, and Change Password functions, but I don't want to use the form for users to edit their own details. I know I can go in and just uncheck the checkboxes for all the fields, but that leaves a mess of the header and footer bar there with just all the fields missing. What I would like is an option for another page that has bigger buttons for the Questions reset/registration and Change Password and appears when you have Self-Service Update disabled. Of course, that will
Prevent auto assigning of requesters?
Is there any way I can force the system to not automatically fill in the requester details when tickets are generated through email? It would be ideal if the requester field was left completely blank until the technician manually assigns it. Our support staff manually forwards all worthy ticket requests to a separate inbox for ticket generation, and it would be very helpful to not have it auto assign the requester for tickets since they are all coming from the same place.
Questions with RBM (Real Browser Monitor)
Hi, All I have two questions with Real Browser Monitor. Question one: I added webCheckText("=====") in the websript where the given text(=====) are not supposed to be present in the current page, but the monitor runs well without any error and the validation status is "Success". Does that mean the webCheckText not working? How can I prove that webCheckText works? Question two: When I added content to webcript of one monitor, some times it playback just as the new content of webscript I modified,
First time user: configure a firewall for use with Manage Engine
First of all, apologies for the newb question: Right now our server has no ports open and we need to configure our firewall to allow for access from specific ip. We plan monitor mysql only. Can someone enlighten me as to how to determine the ip that manage engine will use to poll the server? Thanks, Doc
Approving Change Requests issue
When a manager Approves a requested Change, the Change Status does not change; it stays as "Requested." I realize the approver can go to the status field and change it, but the logic should automatically change that when they click the Approve button, instead of having to switch from the Approval tab to the General tab.
Twitter Does Not Works !
Hi! I knew about that our customer can send a service request by using twitter. It's a great feature and up-to-date service, we knew. And I boast this feature here and there. ;) At the beginning, when set up SCP on our Server, the twitter works well. But from someday it didn't works... I thought it must be influenced by the Twitter's policy was changed. (API, etc, Is that right?) So I was turns to a liar. T_T Please, check this good feature works. Thanks.
Next Page