DeviceExpert and NCM support for Trapeze wireless solution
Hi, Juniper recently acquired the Trapeze wireless solution so the Trapeze solution will be pushed hardly in the future. Some customer is asking to integrate the Trapeze configuration backup to OpManager NCM and/or DeviceExpert. Can you integrate those devices? Let me know if you need more information. Regards, Roberto.
Updating Device Model/Serial# Feature
Is there a way to update the device hardware properties without having to delete and readd the device? -- glen
User-level Purchase Order creation
We currently have ServiceDesk Plus Professional, and it is really a great product. Our company is looking to get a centralized PO system, and wants to use ServiceDesk. Is there a way to grant users access to create POs without making them technicians? If not, is this something that Manageengine is considering, or do they sell another product that would serve this need? Also, if we were to use this, is there a way to segregate the PO users so Sales could not see the IT purchases and vice versa?
Problem ping or system
I installed Application Manager 9.3, Windows systems or ping signals them in down and are not monitored. help ... license free for 30 days Windows 2003
Error to upgrade to 9.3
Hi, When i upgrade Application Manager 9005 to 9.3 i have got many error mysql to event viewer : './amdb/am_monitor_errors' had no or invalid character set, and default character set is multi-byte, so character column sizes may have changed I can't open one session. Thanks
Monitor assistance
I'm working with a user on setting up some monitoring and there are some things we can't get to function (or are unable to do in App Manager). We're looking for some assistance/guidance on these. This is what he's looking for - Ability Complex SOAP calls, as mentioned below. - Ability to monitor age of a file (for CCTR constraint files) - Ability to verify a SSIS job completed In regards to the SOAP calls: " ...some of our web service parameters, specifically enumerations.
How do i get back Collumns ?
Hi, in the contract section someone unchecked all collumns, even the Edit/Change button. Because of that the button to edit the collumns is gone. Is there another way to get the collumns / button back ? I have send a Screenshot to be more clear in what i mean. Hope you can help me.
Insert reply/forward mail Permission
Hello there, REQUEST. Can you provide to manage a permission (group or user), in order to turn on /off the selection of reply or forward into view request . For example into ROLES of user administratio insert a check that identify if the support rep is allowed to send/reply/forward mail from request or not And manage it into page Best Regards Alberto
Performance Problem
Hi, our Applications Manager works very slowly. Example: If we run diskusage report for the last 30days we have to wait about 15 minutes to see the results. Our Applications Manager is 8602. Thanks for help. Kind regards. Rosi
Error in Mail Server Configuration
Hi, I can't configure the Mail Server in the AM, giving an error:::: "There is some problem in changing your Mail Server configuration. Please Try again." It should be added here that, the mail server IP and port is ok. The 'From' address is customizable, ryt? I am attaching the screenshot, can you help me please? If possible give me the file name in the directory where i can edit the mail server configuration. Thanks for your supports and time. Regards, Bilash
Problem monitoring RAC
Hi, I've some problems on monitoring RAC referring to the SERVICE_NAME of the RAC instead of going to the single instance. I get this error: Unable to connect to Oracle Server. Error Message: Listener refused the connection with the following error: ORA-12505, TNS:listener does not currently know of SID given in connect descriptor The Connection descriptor used by the client was: (DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=virtualipaddress) (PORT=1521)))(CONNECT_DATA=(SID=servicename)(SERVER=DEDICATED)))
Store system metrics by minute
To enable data collection of system metrics for each minute of monitoring, goto the admin database retention and click the save button. ManageEngine product specialists can also be contacted via email through the product or component specific email addresses
Error: Migrate from Build 7611 to Build 8000
Hy, I having problem with upgrade, send in atached log that problem. Sds,
Negative values for returns in Purchase Orders
We have a need to nenter in a line item onto a PO because the items purchased in the PO were returned, however; there were re-stocking fees, and return credits applied to our account. I cant seem to enter in a negative value for a line item. Is this possible?
Exchange Cluster Problems
We have been having some problems with our Exchange Clusters lately. Last week we were not able to get data from the Free Disk Space Performance Monitors (our TLogs disk ended up filling and we were not alerted!). Over the weekend we moved the cluster to the other node (2 node cluster) and can now get Free Disk Space data. However, now all MSExchange Monitors are not updating. Whenever I try to view one of these monitors, I get 'No Data Available.' I've tried using 'wmiadap /f' yesterday but
How do I delete account?
I try to delete an account but the error message says: Selected accounts mapped to requests. Hence can not delete Accounts. How do I override that? thank you in advance Regards Christian Berg
Disposed Asset Report
Hello. We are trying to create a report that can run every month that shows what assets have been changed to disposed status. When we dispose of the assets we change the product type to a Non-IT category called "Discarded IT Equipment". We do this so the systems will not clutter up the main workstation list and will not get scanned. We also then change the Resource type to "Disposed" The report would need to consist of: Asset Name Serial Number Asset Tag number Asset Notes Date of Resource type
SupportCenter Plus 7.7 released
Dear Customers, We are glad to announce the release of SupportCenter Plus 7.7. Please download the build 7700 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release https://supportcenter.wiki.zoho.com/Read-Me-7700.html Please contact
Monitor IIS6 NTLMV2 URL - Windows Integrated Authentication
Hello, Running Opmgr 8721, and am unable to monitor an internal URL, this solution does not work: http://support.opmanager.com/sd/AddSolution.sd?solID=1810 I get the error: Data received from:http://servername/VaultService/VaultWeb/login.aspx 500: Internal Server Error : http://servername/VaultService/VaultWeb/login.aspx <html><head><title>Error</title></head><body>The function requested is not supported</body></html> From the IIS log: 80 - x.x.x.x RPT-HTTPClient/0.3-3E 500 0 2148074242 We are unable
7609 upgrade failed
Hi Support, I've tried to upgrade my UAT system to v7609 and it has failed with an error. Could someone please let me know what information you require from me in order to review the failure? My system information is: Virtual system running on Microsoft Hyper-V comprising: Windows Server 2003 Web Edition SP2 2x PIII Xeon CPU @ 2.3GHz 1GB RAM Microsoft SQL 2005 SP3, Express Edition I was upgrading from 7.5.0.12 to 7.6.0.9. I've attached the Update Manager Error Dialog and all of the
Can I monitor Oracle 8,9,10,11 database/fusion using OpManager & SNMP?
If possible, what steps should I take, what must I install and configure from the target server side? What if it's a Windows host and what if it's a Linux host? What must I do on OpManager's side?
link OpManager to Desktop Central
How to link OpManager to Desktop Central?
Issue to add ESX 4.1i in OPManager
Hello, I tried to add ESX 4.1i in OPManager. I configured SNMP I configured SSH When I add ESX4.1i it starts to discoverd and stopped around 75% with error message Error occured while discovering the ESX. Kindly contact ..... I'm running OPManager 8 Build 8721 with MS SQL backend Thkan you for your help Regards Philippe
Loss of options for Traffic Map
We have updated from 8720 to 8721, and have lost the buttons on the business view that allow you to switch the view from normal lines to a traffic map. How do we get them back?
ServiceDesk PLus - New Request screen question
Hello, At the bottom of the New Request screen, there is a field called “E-mail Id(s) To Notify”. Can this field be hidden from the Requester view? I believe this will confuse requesters, as they may think they need to add something here for their request to be emailed to a technician (when in fact that will happen automatically using the configuration settings behind the scenes). Regards, Wayne Neilson
technician adjust task !!!
when assigned the task to the technician can change and modify technical this is a problem not have to modify only have to solve This is the configuration !!!
Default Password
Hi! everybody.. Can someone tell what's default password of Servicedesck Plus Regards; ST
Hotfix 8003 Released
Dear Users,Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8003 ) release. Issues fixed in 8003 (Released on: 16th November, 2010) SD-34250: When a requester replies to a request through email and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request
Report template to show OS + version of all monitored devices?
Hi guys, Going through the reporting I've been trying to get it to fire out one which would output the operating systems and versions on monitoring, reason for this being a license audit we're conducting and this would make everything a lot simpler. Any ideas on how this can be done? Thanks!
Manage Licenses
Does anyone know why SnagIT version 10 does not show up on the product list when I try to add the license information for this software to Desktop Central? When I go into the software inventory, I can find the installed software without issue, so why is it not listed on the product list? All the other versions of SnagIT we have installed are listed. I added an attachment so you can see what I see when trying to add it to the licenses. Thanks.
Syslog events reports
I've got free version of OpManager (as I undestand) to use it in my home. Wanted to make it watching my home cisco router. All I want is getting syslog reports to know what's going on with my router and prevent hacker's attack. I installed it, set up to get SNMP access to my Cisco, set up Cisco to use OpManager as Syslog server. Everything's ok, Syslog viewer show me everything, but I can't make it to show passed syslog events. I made a syslog rule that catching everything with Facility name "local
Controlling a users desktop that have several monitors
I have now tested the remote desktop central functionality in icluded in desktop central. I now tested against a computer that have several monitors. I can only see one monitor though. How can I toggle viewing the other?
CTI
Hi, I just wanted to know that if someone calls up and i get the caller information screen on the software, is it possible to automatically enter that number into the SCP database.
Minor Bug?
Hi everyone, I'm not even sure if I'd call this bug but I noticed something in op manager today. We were monitoring a Cisco PIX, and today it was replaced by a Cisco 881 router. The IP and SNMP information are still the same. I had Op Manager rediscover the device and everything looks ok except under "System Description". It still shows the PIX information in there and there's no way to clear it. It's not a big deal to me since the device type and everything is correct. The monitoring isn't affected
OpManager - ServiceDesk Failed Intigration
Hy, When Add Integration with ServiceDesk request info: Successfully tested and added the ServiceDesk details.Restart OpManager Server inorder to view Service Desk details. But try config ticket details: category from combo-box not listed priority from combo-box not listed technician from combo-box not listed Send attached log integration with sucess. ServiceDesk version: 7608 Opmanager version: 8271
Requester - attach file
Hi, it would be very helpful if in the user administration a file (or a link) could be attached. We have files with users confirmation on our data policy which have to be signed by the requester and stored as PDFs. It would be great to directly attach these files to the requesters data. Thanks for your feedback
Change - Link to attached Incidents
Hi, it would be very helpful if in a Change the attached Incident could be access via a direct link. Currently the Incident is displayed but one cannot see the conversations about this incident. Thanks for your feedback
ServiceDesk Plus' Look-n-Feel
I REALLY like the Look and Feel of the AssetExplorer and I was wondering if ServiceDesk will be upgraded to the same branding?
ServiceDesk not connecting to IMAP. Telnet login works
Hi Support We faceing this issue today. We try to fetch email but in mail server settings page, its blank and we tried manual telnet to imap and its login in to the imap server. we tried different ways, but no use. kindly find the logs, thread dump and screenshots attached. We uploaded to Bonita also, here http://bonitas.zohocorp.com/customer_uploads/2010_11_19_3_52_43_SDP.zip thanks Gopi ME Tech
average rating in report
hi, how do i make average rating in sql report? if i use the wizard, there is no decimal. if i then convert it to query, there is no average but have 2 decimal place. thanks.
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