We are running SDP 7611 and have noticed and issue with it (and previous versions). When you enter in a group and/or technician then go out to fill in the Requester field below about half the time the Technician and group are reset back to nothing. 

Has anyone else run into this and know of a fix? We have had a few tickets reset back to no Technician or group and take awhile to be found.

Thanks!