Prevent auto assigning of requesters?
Is there any way I can force the system to not automatically fill in the requester details when tickets are generated through email? It would be ideal if the requester field was left completely blank until the technician manually assigns it. Our support staff manually forwards all worthy ticket requests to a separate inbox for ticket generation, and it would be very helpful to not have it auto assign the requester for tickets since they are all coming from the same place.