Common incident box in end user page
Can someone tell me what is the criteria for the common incident to show some data. Thid common incident is a box that shows up when a requester logs in
Access is denied errors
I keep getting access denied errors when attemting to perform SDP commands. UAC has been turned off. I am logged in as an admin. backUpData results in the following error: C:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8 Database started java.io.FileNotFoundException: SDPbackup.log (Access is denied) at java.io.FileOutputStream.open(Native Method) at java.io.FileOutputStream.<init>(Unknown
Service catalog: edit answers of questions in ressources
Hello my instance: SDP 8.0 build 8012 & MySQL Currently, I am testing the service catalog feature in SD+ I set up a service in the service catalog, added a resource with a 'check-box'-questions an added its options. I would like to edit an option, as I remarked that I made a typing error. (cf. screen-shot: Micosoft instead of Microsoft) Unfortunately, this is not possible. I have to delete the option an redefine it. The disadvantage of this action is that the order of my options is not correct any
Can I bulk import Computer Loction to the existing computer records please?
We have all the computers registered in Desktop Central. In another system we have the location of all our users. I need to update all the Computer Location fields for the computer based on last login or possibly computer name and then keep this up to date. I need to automate at least the initial import. I assume from a coupe of the forum posts that I cannot get direct access to the MySQL database and tables. This would be my prefered method if I could. There is also an "Import from CSV" option
Catalog Item - Description - Rich Text editor
Hello, I need to create a table in the catalog description (like that) row 1, cell 1 row 1, cell 2 row 2, cell 1 row 2, cell 2 row 3, cell 1 row 3, cell 2 Unfortunately, when I create it by copying/pasting from in exemple Word, the format change and breaklines appears. If I created in HTML source mode, the table is not well formed and when I try to change the design after saving the template, the description field is gone away ^^. What is the best way to insert table in rich text field? There is
Service Catalog SLA feature request
Hello. I'm trying to implement Service Catalog now. Need some assistance with SLA. When I used old requests with site-based SLAs, I could manage to inform our technicians about requests going to overdue with SLA escalation. In Service Catalog SLAs, unfortunately I cannot create site-based SLAs. And I have two options to inform technicians about requests going to overdue: Create ~500 request templates in Service Catalog, and on each template set up SLA corresponding to site. [my feature request]
Folder monitor problem
I want to monitor a folder, and i can confirm the folder is exist, but folder monitor always report "Folder doest not exist", even monitor folder c:\windows
Option to send notification off but system still sends
Hi we have disabled the option to send notifications to requesters when a ticket is closed. However the system still sends a notification anyway. This is very disruptive, for example we try to close a ticket, the system sends a notification to the user, but this user's inbox is full so we get a message from the System admin saying that the user's inbox is full. As a result the ticket is reopened. This happens anytime we try to close these types of ticket. And we would like requesters to have the
Service Category not showing in Column view
Hi , I have setup some service categories in the Service Catalog. Some of our techs are not seeing the "Service Category" column show up when trying to customize their column view on the Requests tab. I can see it, but they can't. It doesn't show in their column select list at all... Thanks,
Asset management
We are looking to extend our use of ServiceDesk Plus to manage our non-IT assets, furniture etc. I note that when editing an asset there is an option to add a collection relationship to a business service. I have looked for more information on this option in the documentation but it doesn't appear to be covered. Essentially what we are trying to achieve is to have the asset, for example a desk or chair allocated or related to a business service called furniture and then be able to report on all assets
Time Wrong in SDP MSP
Server time is correct, time zone is correct on server and SDP but the time in SDP is 1 hour behind... How can I change this?
Can i order Opmanager from online store instead of region reseller ?
I found the region reseeler price is double expensive than the online store price. Can i order Opmanager from online store instead of region reseller ?
Technician assignments stopped after upgrade to b 8011
Hi there, We have upgraded SDP from 8009 to 8011 before a while. After that time automatic technician assignments do not work in some part of software like business rules and service request templates. You have to assign technician manually as a second step after a request creation, although a technician selected in templates. This is really a problem for us because we have much technician setups in service request templates, and also in business rules those parse some words in incoming emails to
Weekly KPI over Time
I am trying to develop a ServiceDesk Plus KPI report that shows the number of open service requests per technician over time. Note that this isn't "Number of Requests Opened" but rather "Number of Open Requests on a particular day" The preferance would be a chart or graph that summarizes by week. For example: Open Requests by Week (As of Friday 1700) Technician Week 1 Week 2 Week 3 John 13 32 15 Kathy 12 27 54
Contracts raise a ticket prior to expiry
I would like to know if there are any ways to have contracts raise a ticket prior to them expiring? I recieve an email, but after it is read it may slip my mind and I forget. I have tried sending to a distribution group and have the helpdesk as a recipient but the users get the mail not the helpdesk. It would seem to be a nice feature to have a selcted box to raise a ticket on 'notify before' so that there is a perminent reminder until the contract is renewed.
Alarms and notification profiles not being triggered-OpManager 8
Hello, I have a test server setup for monitoring in OpManager 8. I have CLI based monitoring enabled on it as SNMP is not working. I get the CPU/MEMORY/DISK utilization dials and I also have some test service monitors setup. I am using telnet for CLI credentials and I am testing the service monitor for ssh service ( service sshd). OpManager discovers the service, however when I take the service down, it does not update the monitor with "service down" and does not generate an alarm. I do have notification
Application manager not workin
My Application manager stopped working today. Don't know what to do...
Extract email address from Distribution List
Hello All, I am using AD MANAGER PLUS and looking for email address of members part of the Distribtution list. ADMANAGER Plus does provides members name but not email address, please help. Its very urgent. Sumit
Allow user to access
Hi! everybody.. How can I allow user to access an especific module for instance: as administrator obviusly I can access to all one, but as a normally user I'd like to assign to access an specific module in my case (Inventory and Purchase), by default they can access only to (Request, Solutions and my details). Any idea, about it? Please see attach file.. Thanks ST
SNMP OID Value interpreted in words
Hi, Is there the posibility to match the response that we get from an custom monitor with the real interpretation of that value. Below an example: Monitor name: Liebert Battery Charge Status MIB: Liebert_GP_Power.mib OID: .1.3.6.1.4.1.476.1.42.3.5.1.14.0 Values interpretation: INTEGER { fullycharged ( 1 ) , notfullycharged ( 2 ) , charging ( 3 ) , discharging ( 4 ) } Today answer is: 1 Today the answer is a
URL Monitor
Hi, I have an issue monitoring URL: http://cognos/cognos8/ . I have add them on server or in the Admin URL Monitoring page it is the same. The page is AD integrated so I have added a username and password for authentication. I have login on the server where OP-manager is installed with that user and open the pages - all is opening fine. After defining the URL monitor, i didn't press the test but just hit OK. After the first query OP-Manager say the link is down. If i open the URL Monitor and press
deleted alarms showing up again
Hi, after the upgrade to 8810 we have issue with the alarms. We are receiving alerts and alarms that certain interfaces on certain devices are down , and after clearing, aknowledging or deleting the alarms, they keep showing up. We tried the RepairDB script but no success. Regards,
What are the order of events for identifying, applying and seeing those updates w/in DC patch mgmt?
This is the order we've done: Update Vulnerability DB Scan Systems Create Config of Highly Vulnerable Systems and Deploy After Config completes, Re-Scan Several of same systems still show with same Vulnerabilities Re-create Config of those systems Almost all systems show "Patch is not applicable"... Are we doing something wrong or is there a different cycle in which a system that was targeted as needing a patch has been identified as resolving that patch
Desktop Central Not Keeping Browser Logged In
We are wanting to place a system in the IT Office that cycles through our various monitoring software and it seems that Desktop Central is not keeping the browser logged in. I haven't paid close enough attention to identify how long exactly, but we upgraded from 70213 to 70216 with no change. After refreshing the page manually over a period of time, it just goes back to the login screen with the "Keep Me Logged In" checkbox checked. Is there another alternative to get certain views visiable
Best way to deal with retiring and renaming machines
Whenever we remove a user's machine, we always rename the new one to the old name. We use the user's username as the computer name. So if we have a pc-jdoe using an Dell D810 and we upgrade him to a Dell E5520, the new laptop's name will be the same as the previous name: pc-jdoe. Before we setup the new machine, should we "dispose" of the old one? Set it to "in store"? What's the best method to ensure we don't get problems with our computer inventories? The old computer will no longer be on the network,
SupportCenter Plus Search Problem - Solutions
Hello, Since we upgraded to the new version SupportCenter Plus (version 7.7.0 – build 7701) we have the following problem. When our contacts and support reps search for solutions from the dashboard (also with the same keywords), nothing appears. This problem occurs only with new solutions that have been added or updated after the upgrade. Are we missing something simple or is this a bug? Many thanks David
how to disable some AD user can't login to server desk ?
Hi all, In my company, the is a specific department that need to deploy a server desk for all this dept users, but other department users need not to login,and all the users are in a AD server, so, how do I specific only that dept user to login and disable other users ?(also we can change the port, but this not a good choice, furthermore, I delete the import user from AD, but this user can also login)
Visibility Of Incident Link To Problem
Am I doing something wrong or is it true that the visibility of an incident being linked to a problem or change is not obvious from the incident. If you open the actions drop down menu or do the same for the problem/change drop down selection you can see that it is simply because there is a detach action. Of course, you can also see from the problem or change itself but if somebody is assigned a ticket and is looking at that ticket to work on it or resolve it, it is not clear that a problem or change
Creating the new Service Catalog
Good Morning (in Brazil) Today I started creating my catalog of services, the more users I created can not view it, it can only view the default system. After disables can not view the guide catalog service. How do I release the new services to all users Please Help me best regards Dupim
"Unable to bind to rootDSE"
Many of my scans are failing with the statement in the subject line of this post. I am at a loss for what can cause this. Let alone how to resolve this. I see this in the ADMIN tab...Scheduled Task...Scheduled Tasks History. A mailbox storage growth report is the example in question. Any and all insight would be greatly appreciated. Warmest Regards, Dave C
Changing Weekday Order
Hi - how do I change the weekday sequence? In Middle East - week starts from Sun and ends on Thu as opposed to the general idea of Mon to Fri. Dashboard widgets create an issue,
Datastore data collection not display
Hi there ! After moving my DB from MySQL to MSSQL. i still have an issue : i restored the DB from a ZIP file created before. OpManager is working fine EXCEPT : the datastore data collection is... EMPTY... I tried to change the file "nmsInterfaces.conf" whith the one in the fix,... but still not collecting... What can i check ? which conf file is faulty.... ? thanks in advance. Francky UPDATE : ======== After deleting ALL ESX and rediscovering them,... the datastore are displayed,... but only the
Link between Problem and Incident
We would like to request that the search feature between problem and Incident be refined such that a search can be made using a combination of by subject, by group, by date range, by request type, by category, by status, etc. This would allow a user to associate an Incident to a problem by searching for the correct problem rather than scrolling through a list. The same feature should be available to search for an Incident to associate from the Problem screen. This would likely be useful for searching
Is is possible to change Browser title
Currently the browser title says "AdventNet ManageEngine ServiceDesk". Is it possible to customize this title?
SDP: i can't see the "Add new" link next to "choose product" when creating a new asset
Hi, i create a "Asset manager" role. This role should allow a person to manage asset an all associated sites. Do it is given full control on Asset, Contracts and Purchases. He has no access to anything else. Unfortunately while he can create asset he cannot create a new product along the way clicking on the "Add new" link in the asset tab. THe only way to create a new product is by creating a PO, even without completing it, and clicking on the "Add new" product icon next to the relative drop down
Custom monitors not updating
Dear OpManager support, We are having problems while adding custom monitors to a modified device template and setting a custom interval to them. They are not updating values in stringdata??_??_???? table. If we add the interval editing device's monitor manually it works correctly, but we have more than 500 devices and we want to change their monitor interval, we need to do it in a batch with the Device Template, but this method doesn't work. Is there any way to do this and get the custom monitors
How to make evenloganalyzer service start on CentOS 5.6 startup?
I can start it manually by /etc/init.d/eventloganalyzer start , but it is not chkconfig compatible. I'm not very familiar with CentOS. Maybe someone can advise how to achieve this?
Help Urgent
Dear, we need creat a business rule in servicedesk based in "Site" information to assign assets to analists. It's possible include this information type?
SLA Setting
Hi, we have differenet respond times for a service depend on its predecessor services filure. As an example "Cluster SQL OS" service depends on "Cluster SQL hardware" so hardware resolve time will be add to OS resolve time. Is there anyway to set SLA rules?
Service Catalog - SLA
Why the SLA's in the Service Catalog don't include notification and escalation for First response as the others do? I would like that option to be included, as well, in the Catalog's SLAs. Thanks.
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