Bandwidth Monitor
Hi, I'm testing the OpManager and after discovering my firewall, I edited the interfaces where Internet and MPLS links are connected to set the max bandwidth values(10mbps, 20mbps). On the Interface Screen it shows the right value, but when I add the widget "All Interfaces Bandiwdth Utilization of a Device", it shows the real interface value (104M, 1.048G). There's any widget that will show the maximum bandwidth that I configured? Best Regards, Augusto Finamore
PMs showing up unassigned
Ever since I upgraded from SDP 8000 to 8011 I've been having issues with our preventative maintenance tasks. Almost all are showing up in the Requests section as unassigned even though the PM settings show it's assigned to a technician. It seems the only time a PM shows up as assigned to the correct person is if the technician is an SDAdmin. I've tried creating new PMs and they behave the same as the others. I can't find anything in the release notes to indicate this behavior is on purpose, so
SLA's based on time since last action.
Currently it appears that SLA's can only be set to escalate after first response violation or total time the ticket is open. Is it possible to have the SLA escalate after so many days from the last action on a ticket? For example, if a technician sends an email or adds a work log the countdown restarts but if no activity either email sent or work log added then after .x. days it gets escalated or someone gets an email notification. Thanks for any help or ideas, Robin
Groups passed queue
Hi, We need to have a query that can list all tickets that has passed a special group within an specified time frame. Anyone that has something like that available?
Workstation summary report
I've created a summary report for all workstations. After generating the report, any workstation that reports more than one CPU shows the "General Information" field once for each CPU, so I get two lots of assigned user, department and site. Multiple CPU systems that only report one CPU - such as Mac Pros - only display it once. Is this by-design, or a bug?
Numeric attribute received from script monitor never shown in graph or numeric attribute details table
Hello all, I've decided to implement reading custom performance counter by using the script monitor and reading the result from an output file. Now I encounter a new problem, I would like to present the value in a graph, hence I need to enable the report. If I use a string attribute I see the calculated value from the script in the string attribute details table but I don't see the value reflected in a graph. When I use a numeric attribute an empty graph is created but the calculated value from
Report of requests by hourly intervals
I need to generate a trend report to show senior management where our peak call volumes are throughout any given day. I cannot seem to find a way to generate this, at least not in the canned reports. Can you direct me to a solution for this? Thank you.
Problem in Exchange Reporter (Loading the Chart ...)
I am using a trial version of Manage Engine's Exchange Reporter. While running Organisation Traffic reports, when I select Granularity option as Hours or Days, I am getting the message of "Loaging the Chart..." Can you suggest how to fix this. Thanks in advance.
Performance Monitor - Router and Switches Interface
I need to activate some more performance monitor on some of our routers and switches that we are currently monitoring. However I need to setup the threshold levels of each or some of the performance monitors options. Do you have a baseline document that can help/guide me in setting out the threshold levels alert and rearm values. Recommended settings for Drop Events Statistics, Oversize Packets, Undersized Packets, Total No. of Collisions and so on. Got a mixture of L2 and L3 Cisco and HP switches
Purge database (MSSQL)
Is there a way to delete old data from the database if it's using MS SQL Server? I tried using the reinitialize.bat script, however this seems to be looking for a MySQL database. I'm using SQL 2008 Express Edition, and my Applications Manager database has reached 4 GB which is the limit on this version of SQL - hence I need to purge the old data. I'm not bothered about keeping any of the existing data, I'd really like to start from scratch if possible?
Software Metering, disable on client
How can I prevet the client application from metering software usage. Our 600 German users have raised a legal objection that such metering is illegal as it constitutes performance appraisal. Need a quick answer or they are going to force me to uninstall the application.
No data available
Hi, I have a problem with firewall analyzer 7.0. I have several firewalls configured with syslog & snmp. I can see the events coming to the server (using wireshark). I have checked the application event log and found mysql errors every minute like : "..\mysql\bin\mysqld-nt: Can't open file: 'live_report_mo.ibd' (errno: 1) For more information, see Help and Support Center at http://www.mysql.com. ". The maintenance script does not seem to work. Could someone please give me a hand ? -- Ludovic
Problem with assigning a technician in business rule
I have a business rule which must assign a technician to all of incoming requests. After update to build 8011 this business rule doesn't assign a technician. Is this a known issue?
assets reports
How to get all assets that were added/deleted yesterday?
Receive E-mail Notification when an Alarm is Triggered
Is it possible to setup a notification profile, that will e-mail me when an alarm is triggered? I am mainly looking for alerts on Windows Services / Processes. I am currently monitoring ALL of the services that I need to, on all of my servers, however the only way I can see to set up a notification e-mail is to choose all of those services again, one by one, (without the aid of alphabetization) during the notifcation profile setup.
Use up a Technician for REST API Requests
Hi, We are going to make use of the REST API to add requests from a website we have to servicedesk plus. We only need it to add requests. My question is do we need to use up a technician license just to create an API key that can be used by this process? I don't really want to use a real technicians's key for this.
Set remote control settings to "do not prompt user" by default
How can we set it so when a new workstation is added, the remote control setting is "do not prompt user." I know we can change this setting easily, but it would be easier if we could just set this to the default. Is this possible? Thanks!
Unable to reset password - fails for all users
The Unlock your Account feature works beautifully, but none of our users are able to use the Password Reset feature. User receives the following error after attempting to reset their password. "Reset Password Failed - 1. The new password you chose failed to meet any or all of the standards set by your administrator (as given below): 2. Minimum Password Age: If this is set, you cannot change password for a specified time." Here's a sample scenario. Bob is an enrolled user and forgets his password.
changed the port to SSL and is not working anymore
Hi, I was wondering if somebody has the same issue, my coworker want it to use SSL and tried to use the 8888 port. He restarted the service and we could not access the admin page any more. any information on this issue will be appreciated.
8011 Performance?
Hi All, I'm wondering if anyone else is seeing a downgrade in performance when going from 8008 to 8011. 8008 was very quick to respond to clicks in the user interface. 8011 is inconsistent - sometimes it's 'normal' but othertimes it's noticeably slower. The application is running on a Windows box, running as a VM under VMWare ESX 4.1. The ESX hosts are lightly loaded and the VM itself is likewise lightly loaded. It's just the SDP app that's sluggish. Any thoughts? Thanks, James
Trend Analysis Report Problem
I need to produce trend analysis reports showing the last year for a number of servers. When I produce individual reports for the CPU, memory, disk, they work fine but when I select summary report to regroup all the graphs in the same report, I get only the last couple of months of data, no matter what time period I choose? Is this normal for the summary report or is the some option to verify to fix this problem? Please find enclosed an example of a summary report produced
Mode not set to Web Form when users make their own requests
I have modified the Default template for generic support requests. For the "Technician" view, I have set the mode to "Phone Call". For the "Requester" view, I have hidden the field. However, when requesters submit requests, the mode is still set to "Phone Call." Is this because I have set it as the default selection for the "Technician" view? I thought it would get changed automatically depending on the method of request. Thanks!
Notification Rules not sending mail
MSP just doesn't send atomatic e-mails under Notification Rules. Many changes made, but no result. No LOG error generated too. Using build 7604.
Variable for 'days remaining' in notification?
We've inadvertently changed the default message on our AD Self Service Plus "password expiry notification" email, removing the variable that was in there for 'days remaining'. We'd like to get it back. Could you post back here with what the variable you use for this item is? We want it to say "Your password will expire in xx days" where xx is the number of days left before expiry. I've tried %days% just as a guess but that simply puts the username in there instead...not sure why. Thanks
Voip Monitor Reporting Packet Loss
I have added a voip monitor to my opmanager system and it appears to have added the correct information into the router. It is monitoring and reporting all the information but it appers to think there is packet loss on it as well. Packet Loss threshold limit violated ( > 1). Packet Loss for router1 to 11.11.11.11 is 6 That is alerted over and over and they will clear, then alert all over again. The output from the router shows1 packet loss on the ip SLA but a constant ping never drops. Opmanager
Expiring workstations
Is there anyway to get a quick view of workstations which will be expired in a certain time?
Probe cannot scan
I have tried scanning with Probe, both windows domain and network scan. The workstations are found but all of them have error saying that the connection parameters are wrong. I have double and tripple checked them and am 100% sure they are correct. Computer management, WMI control on the PCs shows the error that the RPC server is unavailable. I suppose this has something to do with it. How do I switch on the RPC Server?
Service Desk Plus 8 Multilanguage version
How can I have two language in the application I have people that does not speak englinsh in the company. Thanks
Auto CC to a user
Hello, I am currently attempting to add a user to the auto-CC, but it only seems to work with technicians. Is there any way I can add the user automaticly to the CC line of a reply?
You are not authorized to view this page.
We have been evaluating ServiceDesk+ for a week or so and once we decided to buy it I went ahead and customized it for our help desk. When I finally received my license and applied it I was no longer able to access any parts of the site. All users have the same problems as well including the default administrator. I keep getting "You are not authorized to view this page.". This doesn't really make sense to me since I only applied the license and nothing more. I would grab the logs but I can't
Problem in Agent runing
Problem in XP Agent not running properly showing "Application fail to initialize properly(0xc0150002)"
CUSTOM FIELDS IN CONTRACTS?
Hey Guys, I'm running version 7, and lovin it. But! is it possible to add some custom fields in the contracts function of the application? i would like to add a couple of drop down fields that can create some kinds of categories for the contracts module. Now that would be awesome. Paul
Use of Helpdesk in Desktop Central
I want to use the Helpdesk-fucntion in Desktop Central. I configured "Service Desk Plus". Everything is fine, except in Desktop Central under "Authentication details". I need to generate a key. I try to folow the instructions provided by Desktop Central, but I don't see the "Desktop Central Server Settings" under "General" block in Service Desk Plus. Is this only visible when you pay for it? Thanks!
Inventory attached printers?
I'm evaluating SDP Pro--it has done a great job of inventorying our workstations and servers, but I can't seem to find a way to get a listing of all the printers we have attached to the workatations. Is this possible? I thought it would show up on the Printers link, but no printers show up. Thanks!
Can I make a query on eventlog rules?
Can I make a query on eventlog rules to find out whitch server has assigned it? Thanks for help. Regards Bernhard Frey
Date Format in ADManager Plus
Hello together, could anybody tell me how to change the date format for excel exports for example in user reports? With this format "Apr 18,2008 03:07:47 PM" i am not able to sort or filter something in Excel. Thanks in advance for your help Regards Anja
Displayed in French
Dear support Currently I am using a time that the optmanager very good but there are some questions as follows 1 / When you install NetFlow Traffic Analyzer plugin, the entire font is displayed in French, it is difficult to use. 2 / Currently, there are plugins or add-ons that can be integrated with optmanager to see on the FW ports are Nat and router? Now you can scan only port opened on the router and server only. Thanks & Best regards Thang
how to configure snmp agent in AIX 6.1
Hello, I am trying to connect my AIX box by SNMP but failed. Can you please show me the step by step snmp agent configuration in AIX 6.1 for Opmanager to work perfectly.
credentials not working
I have just installed OpManager. It successfully discovered my devices on my LAN and afterwards I selected the devices I wanted to monitor. All of my devices are listed as unknown, so I go and categorize them in their proper category. The last item to input is the password, so I put the username and password in manually and I have also went to admin and placed them in credential settings. It don’t matter which way I try to place the credentials, after I hit test credentials it comes back with, user
Exchange features
Is there a way I can update in bulk (lots of users) with the Exchange feature, Hide from Exchange Adress lists? rmo
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