Hi there,

 

We have upgraded SDP from 8009 to 8011 before a while. After that time automatic technician assignments do not work in some part of software like business rules and service request templates. You have to assign technician manually as a second step after a request creation, although a technician selected in templates. This is really a problem for us because we have much technician setups in service request templates, and also in business rules those parse some words in incoming emails to take action for technicians.

 

Your assistance is appreciated for the solution.

 

Regards,

Levent