Visibility Of Incident Link To Problem
Am I doing something wrong or is it true that the visibility of an incident being linked to a problem or change is not obvious from the incident.
If you open the actions drop down menu or do the same for the problem/change drop down selection you can see that it is simply because there is a detach action. Of course, you can also see from the problem or change itself but if somebody is assigned a ticket and is looking at that ticket to work on it or resolve it, it is not clear that a problem or change is linked.
However, it would be really helpful if there was a clear indicator on the incident main page to show it's association. Maybe by putting a number next to the change and problem drop down menu items.
Cheers
John
If you open the actions drop down menu or do the same for the problem/change drop down selection you can see that it is simply because there is a detach action. Of course, you can also see from the problem or change itself but if somebody is assigned a ticket and is looking at that ticket to work on it or resolve it, it is not clear that a problem or change is linked.
However, it would be really helpful if there was a clear indicator on the incident main page to show it's association. Maybe by putting a number next to the change and problem drop down menu items.
Cheers
John