where is conversation table??
Hi, I want to know where is SD+ v7.0 save conversation between requester or all conversation in database table? (in conversation tab of the request) I wonder if I can trace the timespent off all ticket-time segment (ie, from ticket created to escalate, from escalate to higher level pick-up the ticket, and finally from higher level pick-up the ticket to closed ticket). Thanks, tamam
resolutions not saving
when i enter a resolution and hit the save button it does not save takes repeated attempts to get it to save. i have the version 8012
Creating Advanced Search "Request - Additional Fields&
Hi there, We have added Additional fields for Client information in our requests. This help us get quick information on our clients for our other systems. However, We are not able to quick search or do an advance search on the fields. Our work around is filling out filters to search the request. Our staff do not like this workaround, re-creating the filter every time slows them down. I don't know how long this would take but, would you be able to create an advanced Search option on the left side
Re: NetFlowAnalyzer_9000_64bit.bin Installation - 64Bit Centos5.6 Linux !
Hi , I have done NFS 8600 Installation as per "64Bit Linux Installation Guide.pdf" After that I started ./run.sh. I am getting this error " First time service startup takes longer time than usual Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days ServerContainer [CREATED] NetFlowAnalyzer [CREATED] ServerContainer [STARTED] NetFlowAnalyzer
NetFlow Traffic Analyzer support Alcatel-Lucent CFLOWD?
Does the OpManager's Netflow Traffic Analyzer support Alcatel-Lucent products? thanks.
Office 2010 remote install
We have a medium sized organization with about 450 users, 60 of which are remote VPN users out on jobsites throughout the US. I am trying to find a good way through Desktop Central to deploy Office 2010. Anyone have a good idea?
dashboard widgets not showing all monitored devices as choices
i am trying to create a dashboard with real-time bandwidth monitors for a handful of interfaces on a cisco 4948 switch. the switch does not show up in the list of devices to choose from when i try to configure the widgets. please help.
Login page per business unit
Hi ManageEngine, We have a customized index.html for the default business unit in SCP, but we are starting to use the business unit feature and we'd like to know if we can create separate login pages with customized branding (look and feel) per business unit. So the engineers and contacts that are only assigned to that business unit will have their own look and feeling matching that business unit criteria. Is this possible currently? Thanks in advance, Roberto.
How to add contact information in the Customer Portal Settings (customer login page)?
Hi guys, Because of the limitations on configuring the layout of the Customer Portal Settings, we've been playing with the CSS files (like .../custom/style/custom_style.css) and we've been able to change it and adapt the look and feeling to our corporate needs. One thing we couldn't do was trying to add to the first login page our primary contact information for customers (like phone number/s and/or email address/es). Does anybody know in which CSS file we should look into and what we should include?
the ppm you specified is not compatible
I am running Desktop Central MSP 7 build 70211. I downloaded the latest hotfix ManageEngine_Desktop_Central_7_0_0_SP-2_24.ppm. When I use the Update Manager to try to update I get Error - the ppm file that you have specified is not compatible with this product. Help!
Can't start servidedesk plus server
Hello, I try to install servicedesk plus 8 on a debian server. I got this message : Failed to start the server. Please refer logs for more details I looked into : /opt/ManageEngine/ServiceDesk/server/default/log i got this error [12:28:00:195]|[10-28-2010]|[com.adventnet.deployment.core.BasicServicesDeployer]|[SEVERE]|[10]|: |Incomplete Deployment listing: MBeans waiting for other MBeans: ObjectName: adventnet.deployment:service=DeploymentManager state: FAILED I Depend On: jboss.system:service=MainDeployer
Only one user cannot login
Hello, I just have one user that cannot login to the portal. I have reset her password, completely uninstalled ADSS and reinstalled clean.
SDP 8.0 on Windows Server 2008 R2
Hello As per your system requirements for SDP 8, Windows Server 2008 R2 is not supported, but Windows Server 2008 is supported. Do you know of any issues encountered when deploying SDP 8 on Windows Server 2008 R2 (64-bit)? If we purchase and deploy SDP 8 on Windows Server 2008 R2, will you support us (bug-fixes, upgrades) as part of maintenance? Regards Gavin
FW Analyzer MSSQL migration - MSSQL not an option
We have Firewall Analyzer build 7001 installed to Win2003R2 (x86). Currently the database is mysql, and I am attempting to migrate the database to a sepearte MSSQL server. MSSQL is on another server (Win2008R2; MSSQL2008) I have been following the guide found here: http://www.manageengine.com/products/firewall/help/appendix/migrating-data-mysql-mssql-database.html I am unable to make it past step 4. The server service is stopped, A backup has been taken (twice). I have copied bcp.exe and bcp.rll
Firewall Analyzer over SSL
How do i set the default FWA web app to run over SSL. I have installed firewall analyzer on Windows server 2003
CPU/MEMORY/Disk Utilization Monitors for Solaris 10 not working
Hello, I have installed net-snmp_5.6.1 on a Solaris 10 server and I have added this server to OpManager for monitoring. However, I dont see the CPU/Memory/Disk utilization dials showing anything. I have tested the SNMP credentials and I can also do snmpget and snmpwalk to the server with results. Could you please help me to figure out what else I need to do to make this work? Thank you.
"Executed At" wrong display date & System Health Graph
Dear Forum, After updating agent to agent version 7.2.24, the display date for "Executed At" from Configuration > Status > Succeeded > Execution Status seems wrong. I've capture display date from agent version 7.2.16 and 7.2.24, please check it out. From Vulnerable System Report i want generate report and include System Health Graph, is it possible ? Thanks & Regards
Problem Rapport and alert of Arkoon
Hi, I use utm Arkoon version 5.0 as the proxy and firewall. I have no data in reports proxy web, alert, virus etc.. i have only rapport traffic . In the status of Arkoon is Vendor Unknown (WELF). There is a special configuration to do ? Sincerely, Ludovic
Crystal reports unknown column error 1054
Hey, we moved our and freshly installed opmanager to another server and restored the database, after this we tried to acces the database with an existing crystal report we received this error. error: Failed to retrieve data from the database. Details: 42S22:[MySQL[OBDC 5.1 Driver] [mysql-5.0.46-enterprise-nt] Unknown colimn 'statsdata_daily.TTIME' in 'field list [Database Vendor Code: 1054] any help could be usefull, best regards Stefan
the tutorial of desktop central 7
have you the tutorial of desktop central 7? please reply.....
Can we integrate SDP on demand with corporate portal Sharepoint?
I really like SDP on demand and advised management to implement it. But management ask if the reports of SDP on demand could be viewed in our Sharepoint portal. Any idea for the question? Thanks //June Xu
Some doubts\problems regarding UPS and AD
We are in the final process configuring opmanager and some problems/doubts came out. After following the solution http://support.opmanager.com/sd/AddSolution.sd?solID=5702 we were not able to make all the UPS Status values to show up. The UPS load and UPS charge dials that we configured in opmanager_snapshot_dial work perfectly, but all other dials don't dispite being configured (except for the battery health). What is missing? Regarding the AD we couldnt find a way to change the threshold values
Raw data?
I need the raw data out of the db in order to manipulate for reports in excel, word etc. Is there a way to get the data from each poll cycle, say interface PPS for the last 60 days and export it? Thanks, -Tony
Auto-assign ServiceDesk Requests / Incidents by time in queue.
Auto-assign ServiceDesk Requests / Incidents by time in queue. Hello Everyone, I'm thinking the answer will be NO at this stage. But will put it out there anyway... Is there a way I can auto-assign requests in our queue to specific technicians if the ticket has been sitting in the queue unassigned for say 30mins? Any ideas's, methods or alt process suggested will be greatly appreciated. Thanks, Darcy.
ServiceDesk Email command for Assets
Hi all, Does ServiceDesk email command support adding / updating assets? Would be so handy if it does. If it doesnt will there be any support for this? Regards, Mark
Notifications not working
I installed and started using the free version of Service desk plus on 4/7/2011 and about 3 weeks ago the notifications and mail fetching stopped working. I have not changed any settings except to update the mail server settings email passwords. I have verified that the ports 110 and 25 are both open and working on our exchange server. Also I upgraded to build 8011 hoping to solve this issue but it did not. Does the free version not include this? I am the only IT person in my company. Version
Turn Off Notification to Requester
Hi, I am wondering if its possible to turn-off notifications to requester for certain type of request? I have created a new request template with an extra field called "Enable Notification", and the user can only select 2 values for this field: Yes or No. I wonder if its possible to stop all notifications to requester if the custom "Enable Notification" field is set to "No". I tried to set junk notification criteria but the only criteria I can use is subject, sender, description. Is it possible
Suggested features for Desktop Central
Features we would like to see in a future release :- 1. Ability to apply patches now, not have to wait 90 minutes or for the user to logon. 2. When deploying patches to a group of computers and several fail you cannot remove those computers from the patch configuration. If you could remove the users it would stop them retrying a process that has failed. Editing the configuration results in it being redeployed to all machines, including those that succeeded. 3. Restart options after patch install
Choose a random exchange mailbox server and mailbox store
We currently are running ADManager plus 5031. We currently have 3 different exchange servers and I want my user creation template to randomly choose a mailbox server and message store to put the user on. Is there a way to do this?
the tutorial of desktop central 7
is anybody have the tutorial of desktop central 7? please reply........
Change the IP Address for the servicedesk plus
hello , I need to change the IP address for the Servicedesk plus service is there any special procedure,or I can go ahead , thank you
servicedesk plus 7605 migrate to another host (windows)
Hi, I'm having a problem when I try to migrate servicedeskplus to another host. I've made the backup using backUpData.bat, and I've instaled the same version(7605) on the other host and made the restoreData.bat. The problem is that I cannot open the servicedesk home page. Besides that when I try to upgrade the build product, the database gets corrupt. Anyone with the same problem ? thanks in advance, Miguel
Report For every day , every Week , every Month
Dear OPManager Support Thanks for your help immediately. On demand of Customer about OPManager Report, I have some questions below: Can OPManager make the report about all devices with common category ( CPU,RAM,Disk Space, Interface) in every day, very week and every month? If it is ok, Please tell me how to do that! Please answer to me ASAP Thanks for your support! Regards Thang
Poll ICMP
Hi to all I need monitor some device behind a datalink-satellite but ICMP poll take more than 1000ms and for me it fine and the stantard generates an trouble or alert saying device is donw or busy. Where I need to change this? its only for a few device!!!
create new report
Dear Support Your report very simple, my customer want report like file attachment, but in this report i only choose 1 server, i want all of server and it must detail follow daily or hours... Funtion custom report very simple, if i want create new report more complex, how can i do it? regards, Thang
Custom Cisco IDS memory monitor test monitor fail - The Monitor did not respond to the test request
The new monitor I created for monitoring memory utilization of my Cisco IDS is not showing any graph. I tried to 'Test Monitor...' but it gives me an error: 'The Monitor did not respond to the test request' My monitor implements the OID: (.1.3.6.1.4.1.9.9.221.1.1.1.1.7*100)/(.1.3.6.1.4.1.9.9.221.1.1.1.1.7+.1.3.6.1.4.1.9.9.221.1.1.1.1.8) Both OIDs return some value when I test it with 'ManageEngine MibBrowser'. I tried to increase the 'DATA_COLLECTION_SNMP_TIMEOUT' value to 20 still gives the same
Gina on Windows 7
I'm doing some testing to try the Password Reset part of the ADSelfService, I've installed it - configured it for our domain, selected a Workstation, done a Gina/CP Install for the PC which it said it worked on, but when I rebooted the PC I don't see anything on the login screen for forgotten/resetting passwords. Does this work on Windows 7? Thanks
iPSCA CERTS?
Hi, I have purchased an SSL Cert from iPSCA and ADSelfService only gives the import commands for a few online CA's - verisign, Go-Daddy and Comodo. Could somebody supply the commands for iPSCA certs? Cheers
Error: Unable to configure Graph - when adding custom Cisco IPS monitor
I created a custom monitor from OID .1.3.6.1.4.1.9.9.109.1.1.1.1.8 for Cisco IPS CPU utilization. When I add the custom monitor to the Performance Monitors, i get a "Unable to configure Graph".
Not all events are being audited
We recently installed ADAudit Plus. It seems that not all events from the domain controller are being audited. Has anyone else had this problem? Thanks
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