Auto-assign ServiceDesk Requests / Incidents by time in queue.

 

Hello Everyone,

 

I'm thinking the answer will be NO at this stage. But will put it out there anyway...

 

Is there a way I can auto-assign requests in our queue to specific technicians if the ticket has been sitting in the queue unassigned for say 30mins?

 

Any ideas's, methods or alt process suggested will be greatly appreciated.

 

Thanks,

Darcy.